Jobs at Helium Health

Responsibilities:

Sales and Business Development

• Achieve your revenue-based quota by selling renewals/products/services, may offer to upsell opportunities when applicable
• Mastery of product knowledge and technical understanding of products and services to effectively assess client needs and requirements
• In-cycle upsell identification and execution. Regular monitoring of Cross-Sell / Upsell opportunities, terms and deliverables in coordination with Sales and CS teams
• Carry out cold calling in order to create interest in new products and services, generate new business leads
• Meet sales targets set by managers and contribute to the team’s targets

Sales Operations

• Effectively communicate and explain all sales plans and calculations to sales teams 
• Assist with territory modeling to promote efficiency and growth 
• Support processes for custom client requirements, support strategic initiatives that align to market needs and focus on strategies to improve competitive pricing and performance.
• Drive pipeline development, priority of engagements, value proposition, and customer escalation.
• Oversee the use of various applications and platforms, track data to inform decisions.
• Ensure proper knowledge management of the department and oversee the onboarding process of new joiners to the team. Ensure all documentation is safely stored and backed up and accessible by appropriate staff levels.
• Manage collaboration and cross-functional team relationships to ensure positive outcomes.
• Assist the growth associates to become more efficient and better by creating opportunities for conversions. Send leads, manage the transaction process, create contracts, and provide training to improve time management skills.
• Keep the growth team accountable by reporting on sales and campaign outcomes and communicating team news and wins.

Customer Relationship Management (CRM)

• Transition converted customer(s) to the appropriate team and through the service delivery model 
• Collaborate with cross-functional teams and management to optimize sales processes, systems and achieve a superior customer experience
• Collaborate with Helium Customer Success Team to maintain the customer management system (CRM) to ensure all relevant data is captured in a timely manner

Requirement:

• Minimum 3 - 6 years’ sales / accounts management experience exceeding growth targets.
• Experience in telesales and selling enterprise software; specific experience selling healthcare enterprise solutions is an added advantage.
• Resilient and result-driven, with great prospecting skills. Proven ability in developing strong relationships and partnerships with customers and relevant stakeholders.
• Ability to think creatively with an innovative mindset that is constantly looking for ways to improve things.
• Strong interpersonal skills with a collaborative and flexible work style. Willing to travel and engage with our customers at various locations
• A very good communicator. Strong presentation, listening, written and verbal skills.
• Digitally savvy and proficient in the use of Microsoft Office and work productivity tools
• First Degree in Marketing, Information Technology, Public Relations, Business Administration, Economics, Finance, or any other related field. The equivalent of the same in working experience is also acceptable

This role offers a competitive salary and a performance-based bonus in a collaborative work environment with a dynamic and diverse team. We also offer tremendous potential with a growing global organization.

 Benefits

• 20 days holidays + public holidays
• Enhanced Parental + Family Leave – 60 days paid Maternity Leave and 20 days paid Paternity Leave. Our Adoption Leave policy follows the same arrangements.
• 12 days paid Sick Leave
• 7 days volunteer days to participate for your favorite cause or sporting event
• Pension Scheme
• Private Medical Cover and Life Insurance
• Robust Learning and Development Opportunities
• Team-building activities and social events
• Remote first orientation
• Amazing team culture!

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Responsibilities:

Sales & Marketing

• Execute winning sales and marketing strategies for Helium Credit in the Nigerian market. Implement and evaluate initiatives towards acquiring customers across various target segments. Drive, report and monitor performance against set targets.
• Work with the Marketing team to present key selling points, features, and benefits while focusing on the clients' needs and expectations.
• Provide detailed information to prospective users regarding the Helium product, features and prices, in an efficient and professional manner.
• Close the deal. Deploy various selling and negotiation strategies to ensure that the deal is closed with a win-win for Helium and the client.
• Develop credit awareness programs with market segment. Plan and attend relevant industry events and conferences to network on behalf of Helium Health.
• Continually promote the Helium brand/services to ensure that Helium is top-of-mind for customers.

Credit Analysis

• Manage a standardized best practice end to end credit process. This includes credit applications, credit checks, loan disbursement, collection and renewal.
• Manage overdue bills to initiate payments and negotiate settlement plans.
• Implement collections methods that consistently lead to achieving or exceeding company financial goals.
• Prepare reports concerning the status of the loan collection and uncollectible accounts.
• Analyze delinquent loans, and determine when legal action must be taken, or collection agencies be utilized.

Collections Management

• Create and implement strategies to increase the number of successful collections on outstanding debt.
• Coordinate collections activities across all relevant income streams. Ensure service and performance levels agreed between Helium Health and the partners are met.
• Manage the collection of outstanding cash invoices and credit invoices to minimize profit loss.
• Support the development of automated processes to enable efficient collections operations, by providing timely feedback to stakeholders with documented issues and concerns, assisting with any needed development to ensure deadlines are met.
• Support integration and training of other team members by sharing knowledge regarding documentation, processes, applications, reports, and tools where appropriate.

Networking and Stakeholder Management

• Coordinate initiatives with key financial partners, working backwards to ensure a streamlined execution and approval process to launch initiatives.
• Network and manage relationships with key stakeholders across various healthcare providers, payers, and patients and credit facilities in the Nigerian markets to boost business development activities. 
• Develop and build sustainable and rewarding relationships as a trusted advisor, offering professional experience in the field of Healthtech solutions. 
• Work with cross functional teams internally (legal, finance, product, design, data) and externally (finance and bank partners) to implement and optimize initiatives.

 Business Research and Analysis

• Gather information on market trends and data to aid the team’s development of growth strategies. Engage in the research and analysis of consumer behaviors, products, market trends, culture etc. and use the data to provide insight to improve the attractiveness of our product to potential and current clients. 
• Collaborate with Product Development in the conceptualization and creation of new upgrades, products and solutions for Helium Health.

Requirement:

• 3 - 6 years’ sales / business development experience in credit banking / credit finance service provision.
• Must have a deep understanding of credit, banking and finance issues and extensive experience in the sector.
• Experience selling tech solutions is an added advantage.
• Resilient and result driven, with great prospecting skills.  
• Ability to think strategically and creatively with an innovative mindset that is constantly looking for ways to improve things.
• Strong interpersonal skills with a collaborative and flexible work style. Willing to travel and engage with our customers at various locations.
• A very good communicator. Strong presentation, listening, written and verbal skills.
• Understanding of the healthtech space and the disruptive opportunities being created.
• Digitally savvy and proficient in the use of Microsoft Office and work productivity tools.
• First Degree in finance, accounting or a related field.

This role offers a competitive salary and a performance-based bonus in a collaborative work environment with a dynamic and diverse team. We also offer tremendous potential with a growing global organization.

 Benefits

• 20 days holidays + public holidays
• Enhanced Parental + Family Leave – 60 days paid Maternity Leave and 20 days paid Paternity Leave. Our Adoption Leave policy follows the same arrangements.
• 12 days paid Sick Leave
• 7 days volunteer days to participate for your favorite cause or sporting event
• Pension Scheme
• Private Medical Cover and Life Insurance
• Robust Learning and Development Opportunities
• Team-building activities and social events
• Remote first orientation
• Amazing team culture!