Job Roles at Alert Microfinance Bank

Job description

• Actively market and promote the company’s savings products to individuals and businesses.
• Identify, approach, and onboard new customers to open and maintain savings accounts.
• Educate customers on the benefits and features of available savings plans.
• Develop and implement strategies to achieve monthly savings mobilization targets.
• Maintain strong customer relationships to ensure retention and repeat business.
• Provide regular reports on customer acquisition, deposits, and market feedback.
• Collaborate with the finance and operations teams to ensure seamless onboarding and account management.
• Participate in field marketing and promotional activities to increase brand visibility.

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Job description

• Deploy POS terminals to new and existing customers promptly and efficiently.
• Ensure successful activation and configuration of POS devices.
• Train customers on the proper use of the POS terminal and available services.
• Conduct follow-ups with deployed customers to encourage usage and resolve any complaints or challenges.
• Maintain accurate records of deployments, activations, and customer feedback.
• Provide periodic reports on deployment status and transaction performance.
• Collaborate with the customer service and technical support teams to ensure smooth operations.
• Ensure all assigned POS terminals are accounted for and properly documented.