Key Responsibilities
Business Development & Revenue Generation
- Identify, develop, and secure new business opportunities across upstream, midstream, and downstream oil and gas sectors.
- Drive sales growth by acquiring new clients and expanding business with existing customers.
- Develop and execute strategic sales plans to achieve and exceed revenue targets.
- Build and maintain a robust pipeline of opportunities and high-value contracts.
Client Relationship Management
- Establish and maintain strong relationships with key decision-makers, stakeholders, and industry partners.
- Conduct regular client meetings to understand business needs and identify opportunities for additional services.
- Ensure exceptional customer satisfaction through proactive account management and service delivery support.
- Act as a trusted advisor to clients by providing industry insights and tailored solutions.
Tendering, Bidding & Contract Negotiation
- Identify relevant tender opportunities and coordinate the preparation of technical and commercial proposals.
- Lead contract negotiations to secure favorable commercial terms while maintaining profitability.
- Collaborate with technical, operations, and finance teams to develop competitive bids.
- Ensure compliance with client requirements, regulatory standards, and company policies.
Market Intelligence & Strategic Planning
- Monitor market trends, competitor activities, pricing structures, and emerging industry opportunities.
- Conduct market research to identify growth opportunities and potential partnerships.
- Provide strategic recommendations to management based on market insights and customer feedback.
- Support the development of market expansion and customer acquisition strategies.
Sales Reporting & Performance Management
- Maintain accurate sales forecasts, pipeline reports, and client records.
- Track and report sales performance against targets and key business objectives.
- Prepare monthly, quarterly, and annual business development reports for management review.
- Utilize CRM systems and sales tools to manage opportunities and customer interactions effectively.
Stakeholder Collaboration
- Work closely with operations, engineering, procurement, and project teams to ensure seamless execution of client requirements.
- Coordinate with internal stakeholders to deliver customized solutions and achieve customer satisfaction.
- Represent the company at industry conferences, exhibitions, networking events, and business meetings.
Requirements
Education
- Bachelor's Degree in Business Administration, Marketing, Engineering, Petroleum Engineering, Energy Management, or a related discipline.
- MBA or relevant professional certification will be an added advantage.
Experience
- Minimum of 8–10 years' proven sales and business development experience within the Energy, Oil & Gas industry.
- Demonstrated success in securing and managing high-value contracts.
- Strong network of contacts within the oil and gas, energy, industrial, manufacturing, marine, or related sectors.
- Experience in selling petroleum products, gas solutions, energy services, engineering services, EPC solutions, or industrial products is highly desirable.
Skills & Competencies
- Strong business development, sales, and negotiation skills.
- Excellent relationship management and stakeholder engagement abilities.
- Strong understanding of the Oil & Gas industry value chain and commercial operations.
- Proven ability to develop and execute strategic sales initiatives.
- Excellent presentation, communication, and proposal-writing skills.
- Strong analytical, problem-solving, and decision-making capabilities.
- Proficiency in Microsoft Office applications and CRM platforms.
- Ability to work independently and achieve ambitious sales targets.
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Core Responsibilities
Operations Management (Inventory, Logistics, Packaging, Procurement):
- Coordinate with the Head Office Operations team to manage production planning, raw material forecasting, inventory levels, and logistics needs.
- Review stock usage reports, approve requisitions, and ensure adherence to portioning and waste reduction protocols.
- Monitor inventory usage, wastage, and reordering cycles.
- Approve and audit stock requisitions, transfers, and usage reports.
- Ensure portioning control and reduce ingredient wastage to protect margins.
Strategic Operations Oversight:
- Supervise day-to-day outlet operations, ensuring consistent adherence to brand standards and operational policies.
- Conduct structured store visits, audits, and evaluations to drive consistency, cleanliness, food quality, and service delivery.
- Oversee daily operations across all 4 branches to ensure smooth execution and consistency in service.
Team Supervision & People Management:
- Supervise and support Branch supervisors, Production Managers and Kitchen Leads across the 4 stores.
- Drive staff discipline, punctuality, and performance across locations.
- Conduct regular performance reviews and recommend training or disciplinary actions.
Sales & Revenue Growth:
- Track daily sales performance and footfall per store.
- Set and monitor sales targets per outlet, ensuring team alignment with revenue goals.
- Implement sales-boosting initiatives, local campaigns, and customer engagement strategies.
Sales Reporting & Financial Alignment:
- Report all sales data through the Finance team.
- Work with Finance to monitor profitability, cost trends, and performance variances per outlet.
- Ensure timely and accurate submission of cost templates, stock movement, and budget compliance
Quality Control:
- As the Regional Branch Manager, you are responsible for ensuring quality control across all walk-in outlets. This includes daily checks on food preparation, food sampling, packaging, and overall hygiene compliance.
Other Responsibilities:
Food Preparation Standards:
- Enforce SOPs on food preparation, service quality, hygiene, safety, and customer handling.
- Ensure all food is prepared using approved recipes and standardized portion sizes.
- Inspect all ingredients before use, no expired, stale, or discolored items allowed.
- Maintain prep station hygiene. All surfaces must be sanitized before and after each use.
- Monitor food temperature: hot foods ≥ 65°C; cold items ≤ 5°C.
Food Sampling Protocol:
- Enforce daily food sampling for rice, proteins, sauces, and packaged items.
- Ensure accurate record-keeping in a Food Sampling Logbook (date, time, comments, supervisor).
- Ensure immediate corrective action is taken for any item that fails sampling standards.
Food Packaging Quality:
- Use only approved, branded packaging materials.
- Ensure packaging is clean, sealed properly, and free from leakage or stains.
- Ensure labels are placed clearly with item names and timestamps.
Kitchen Hygiene & Compliance:
- Enforce pre-shift cleaning routines for all equipment and surfaces.
- Ensure regular handwashing by kitchen staff, every 30–45 minutes or after handling waste.
- Use color-coded or labeled tools to prevent cross-contamination.
- Supervise bin disposal, cleanliness of waste areas, and deodorizing protocols.
QC Logs and Accountability:
- Ensure each outlet maintains: Food Sampling Log, Prep Checklist, Cleaning Schedule, Packaging QC Checklist, and Inventory Freshness Log.
- Review all logs weekly and escalate any red flags immediately.
- Submit reports during scheduled audits.
Customer Experience Oversight:
- Conduct regular unannounced store visits to evaluate customer service.
- Monitor and resolve customer complaints quickly and professionally.
- Ensure uniformity in the customer experience across all locations.
- Align outlet-level customer service activities with the central Customer Service team to ensure consistency in complaint handling, service standards, and customer feedback management.
Reporting & Accountability:
- Submit daily, weekly, and monthly reports on sales, expenses, staff performance, and operational issues.
- Provide updates to management on challenges, successes, and improvement plans.
- Provide direct, structured updates to both the Director and General Manager.
- Submit daily operational briefs and weekly strategic updates including challenges, successes, and action plans.
Compliance & Brand Standards:
- Ensure all stores comply with health & safety regulations, local authorities, and brand quality standards.
- Enforce uniform standards, cleanliness, signage, music, and brand aesthetics across outlets.
- Partner with the Compliance team to ensure each outlet remains compliant with health, safety, labor, and local government regulations.
- Maintain all statutory documents and licenses in coordination with Compliance.
Cross-functional Collaboration:
- Liaise with Finance, HR, Procurement, and Marketing to ensure support departments are aligned with branch needs. Ensure stores open and close on schedule and all shifts are adequately staffed.
- Drive the recruitment and onboarding of outlet-level staff in coordination with HR.
- Monitor staff performance, discipline, shift planning, and career development.
- Ensure all staff understand and embody the company’s values and standards.
- Support recruitment for store-level vacancies and oversee onboarding.
- Partner with the Business Development and Marketing Strategy teams to design and implement location-specific campaigns to drive traffic and increase revenue.
- Track and report campaign performance with outlet-level data and insights.
Facility & Asset Management:
- Conduct regular inspections of each outlet’s facilities (e.g., kitchen equipment, electricals, air conditioning, plumbing, furniture).
- Ensure prompt resolution of maintenance issues by coordinating with the maintenance team or external vendors.
- Maintain an updated asset register for each branch, and ensure proper usage, care, and minimal downtime of all equipment.
- Flag recurring infrastructure or equipment issues to management with recommendations for long-term solutions.
Social Media & Brand Engagement:
- Coordinate with the Social Media team to ensure that outlet activities, campaigns, and milestones are properly represented and amplified online.
- Facilitate on-ground support (photos, stories, customer engagement events) for digital content.
Requirements
- Bachelor's Degree in hospitality management or related field preferred
- Minimum of 5 years of experience in restaurant management
- Strong leadership and communication skills
- Excellent organizational and time management skills
- Ability to work in a fast-paced environment and manage multiple priorities
- Knowledge of food and beverage industry trends and best practices
- Familiarity with restaurant management software and CRM software
- Availability to work weekends, evenings, and holidays as needed.
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