Jobs at Hamilton Lloyd and Associates

Job Description
The successful candidate will be required to:

• Develop and Manage sub business brokers
• Develop buyers by maintaining rapport with previous customers; meeting prospects at various fora and events;
• Contact clients with interest in procuring automobiles to offer them sales deals across various affiliate partner facilities;
• Maintain a list of new/existing customers and occasionally communicate with them to discuss business opportunities
• Lobby to secure contracts for the supply of vehicle units to businesses, government agencies, and private establishments
• Develop and implement strategies to enhance sales efficiency and increase generated revenue
• Interact with customers to identify their requirements and assist them in selecting a car that meets their specifications
• Supervise and guide the operations of sales agents to ensure they are in line with set standards
• Oversee the processing of client orders to ensure timely delivery of ordered units
• Conduct negotiations with clients to reach a profitable bargain
• Set sales objectives and establish action plans for achieving set targets
• Maintain contact with clients to provide post-sales services, obtain customer feedback and resolve any arising customer issue.

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Job Description
The successful candidate will be required to:

• Have total responsibility for Mechanical and Body shop detailing and quality delivery.
• Be responsible for job allocation and job flow in the workshop including job scheduling and labour allocation for day to day operations.
• Co-ordinate resources, (operational and human) schedules and activities to effectively manage the Workshop.
• Act as a technical expert in the workshop advising staff on the tasks that needs to be accomplished.
• Record observations and findings during diagnostics run and decide on the correct method of repair, as necessary.
• Ensure all vehicles are serviced in accordance with the company’s standards & that pro-active planned maintenance is carried out continuously.
• Ensure operational safety and compliance with environmental laws and regulations.
• Delegate daily duties and supervise all work being carried out by the workshop staff.
• Control workshop tools and accessories inventory as well as keeping up to date with new technology tools that could be purchased by the company.
• Ensure workshop staff wear protective clothing (PPEs) at all times while in the workshop floor including all non-workshop/technical staff.
• Organize all customer rescue missions ensuring all resources and authorization required is acquired within the shortest time possible.
• Ensure properly documented job cards with clear instructions are opened for every repair/service/rescue job to be undertaken by the workshop staff and that all required information on each job card is properly maintained.
• Ensure that all vehicles are serviced in accordance with the company’s service standards and that pro-active planned maintenance is carried out continuously.
• Ensure vehicles are mechanically sound and available for test before delivery to customer.
• Act as a technical expert in the Workshop, advising staff on tasks and sharing knowledge, for example through regular toolbox talks.
• In-still and maintain a strong health and safety culture amongst the Workshop team with a good understanding of risk assessments.
• Ensure that the workshop housekeeping and operating practices are of a high standard and that special tools and equipment are well maintained.
• Generate ad-hoc reports as required by the management.
• Develop Service Level Agreements (SLA) with internal customers.
• Establish efficient processes and structures in order to optimize the usage of available resources and to ensure quality in the deliverables.

Requirements

• Diploma in Mechanical Engineering (Automotive Option) / Grade Test 1. Degree will be an added advantage.
• At least 3-5 years relevant experience in motor vehicle service/mainstream motor dealer.
• Must have previously held a supervisory role.
• Proficiency in computer packages e.g. Word, Excel.
• Excellent interpersonal skills to build strong rapport with others.
• Excellent communication and analytical skills.