Jobs at Tenece Professional Services Limited

Job Summary

• The Sales Administrator provides administrative and operational support to the Sales Team to ensure the efficient coordination and execution of sales activities.
• The role is responsible for managing sales documentation, maintaining accurate customer records, coordinating internal processes, and supporting the sales team in delivering excellent service to clients.

Key Responsibilities
Sales Administration & Documentation

• Prepare, organize, and manage sales documentation including quotations, proposals, and requisition forms.
• Maintain accurate and up-to-date records of sales transactions and customer information.
• Track and monitor sales orders, invoices, and delivery timelines to ensure timely execution.

Sales Coordination & Support:

• Provide administrative support to sales executives including scheduling meetings, managing follow-ups, and coordinating customer communications.
• Assist in the preparation of sales reports, presentations, performance dashboards, and meeting materials.
• Support the onboarding of new clients by ensuring all required documentation is properly completed and filed.

Customer & Internal Coordination:

• Respond to routine customer inquiries and escalate complex issues to the appropriate team members.
• Coordinate with internal departments such as Finance, Operations, and Technical teams to support sales processes and client requests.
• Ensure timely communication between the sales team and other departments.

Key Performance Indicators (KPIs)

• Accuracy and completeness of sales documentation.
• Turnaround time for administrative and coordination tasks.
• Sales team satisfaction with administrative support.
• Accuracy and maintenance of customer data in the CRM system.
• Timeliness of internal and external communication.

Educational Qualification & Experience

• Bachelor’s Degree in Business Administration, Management, or a related field.
• Minimum of 2 years’ experience in sales support, administrative support, or coordination roles.
• Experience in a technology or service-based organization is an added advantage.

Skills & Competencies:

• Strong organizational and documentation skills.
• Excellent attention to detail and accuracy.
• Good communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Ability to multitask and work effectively in a fast-paced environment.
• Basic understanding of sales processes and customer service.

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Job Summary

• The Sales Account Manager is responsible for driving revenue growth by identifying and developing new business opportunities, managing client accounts, and building strong customer relationships.
• The role involves understanding client needs, recommending appropriate IT solutions, and ensuring customer satisfaction while achieving assigned sales targets.

Key Responsibilities
Sales & Business Development

• Identify and prospect new business opportunities.
• Develop and onboard new client accounts within target industries.
• Maintain and grow relationships with existing clients.
• Serve as the primary point of contact between the company and clients.
• Achieve monthly, quarterly, and annual revenue targets.
• Manage the sales pipeline and forecast revenue performance.

Solution Development & Proposal Management:

• Understand client business needs and recommend suitable IT solutions.
• Collaborate with technical teams to design tailored solutions for clients.
• Prepare and present sales proposals, quotations, and presentations.

Contracting & Negotiation:

• Negotiate and close sales contracts with clients.
• Ensure high levels of customer satisfaction throughout the sales process.
• Address client concerns and escalate technical issues when necessary.

Reporting & Market Intelligence:

• Maintain accurate and up-to-date records in the CRM system.
• Prepare and submit sales performance reports to management.
• Monitor competitor activities and market trends.
• Provide feedback on customer needs, market demands, and product improvements.

Educational Qualification & Experience

• Minimum: Bachelor’s Degree (BSc) in a relevant field.
• Preferred: Bachelor’s degree with relevant IT certifications.
• Minimum: 5 years of relevant experience in sales or account management.

Required Competencies / Knowledge:

• Knowledge of IT Products & Services Knowledge (Understanding of the company’s technology solutions) - Industry & Market Knowledge.
• Sales & Account Management Knowledge (Sales cycle and pipeline management, B2C sales strategies, Key account management principles, Customer relationship Management.
• Basic financial knowledge, including pricing models, profit margins, and contract negotiation.
• Understanding of industry trends, market dynamics, client industries and business challenges.
• Customer relationship management.

Skills:

• Sales and negotiation skills
• Strong communication skills
• Relationship management
• Problem-solving ability
• Presentation skills
• Time and pipeline management