Sales Administrator at Tenece Professional Services Limited

Job Summary

• The Sales Administrator provides administrative and operational support to the Sales Team to ensure the efficient coordination and execution of sales activities.
• The role is responsible for managing sales documentation, maintaining accurate customer records, coordinating internal processes, and supporting the sales team in delivering excellent service to clients.

Key Responsibilities
Sales Administration & Documentation

• Prepare, organize, and manage sales documentation including quotations, proposals, and requisition forms.
• Maintain accurate and up-to-date records of sales transactions and customer information.
• Track and monitor sales orders, invoices, and delivery timelines to ensure timely execution.

Sales Coordination & Support:

• Provide administrative support to sales executives including scheduling meetings, managing follow-ups, and coordinating customer communications.
• Assist in the preparation of sales reports, presentations, performance dashboards, and meeting materials.
• Support the onboarding of new clients by ensuring all required documentation is properly completed and filed.

Customer & Internal Coordination:

• Respond to routine customer inquiries and escalate complex issues to the appropriate team members.
• Coordinate with internal departments such as Finance, Operations, and Technical teams to support sales processes and client requests.
• Ensure timely communication between the sales team and other departments.

Key Performance Indicators (KPIs)

• Accuracy and completeness of sales documentation.
• Turnaround time for administrative and coordination tasks.
• Sales team satisfaction with administrative support.
• Accuracy and maintenance of customer data in the CRM system.
• Timeliness of internal and external communication.

Educational Qualification & Experience

• Bachelor’s Degree in Business Administration, Management, or a related field.
• Minimum of 2 years’ experience in sales support, administrative support, or coordination roles.
• Experience in a technology or service-based organization is an added advantage.

Skills & Competencies:

• Strong organizational and documentation skills.
• Excellent attention to detail and accuracy.
• Good communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Ability to multitask and work effectively in a fast-paced environment.
• Basic understanding of sales processes and customer service.