Latest Jobs at Tempkers Limited

Job Summary

• Retail Team Supervisor is a person in charge of overseeing and managing a team of employees in a retail setting.
• You are responsible for leading and coordinating the activities of the team to ensure the smooth operation of the retail call center and store.
• As a supervisor you are to ensure that the team meets sales targets and provides excellent customer service.

Duties

• Ensure on a business day, go round all call center sales team every 2hrs to ensure all is going well.
• Check in every location at 9am to 10am to ensure all location phones are turned on and ready to receive clients calls
• Monitor all our sales channels daily active and their performance
• Create a weekly sales report to management and documents it in a files
• Monitor and evaluate the conversion rate of call center (that is how many sales were closed by each person).
• Listen to all voice calls from call center 3cx/ checking phone on daily basis.
• Open instagram /whatsapp and monitor all correspondence to ensure they are communicating appropriately not ignoring chats, completing all chats.
• Log into all email address order department, media department, call center, online Content to check they are communicating appropriately and not ignoring any email
• Supervise media department is carrying out their objective; that is meeting up schedule on reviews and videos for advent.
• Work with Mr. javatech as regarding fixing the system and updating websites for delivery fee when running sales.
• Providing sales strategies to generate revenue for the company and develops new plans for expanding increase sales.
• Ensure all retail teams across all locations are performing at optimum and Meeting their expected goals.
• Ensure all retail locations are properly staffed and all team shifts are properly scheduled and thought off (liaise with the administrative officer on this)
• Ensure all retail processes and retail operations are functional efficient this means you must work with relevant staff to ensure they carry out their mandate which directly affects the retail team’s performance. E.g. a pending performance.
• Ensure all customers enquiries are responded to in lead time. I.e. within 24hours.
• Ensuring that customer satisfaction is at optimum at all times.
• Ensure all team have adequate knowledge and confidence to be good sales team representative (liaise with education department on this)
• Inform operation manager when any electronic devices are not work
• Updating all sales team of latest new price review and on going sales
• Assessing sales performance and provide guidance where necessary to ensure maximum efficiency.
• Documents all customer contact and information.

Requirements

• Candidates should possess a Bachelor's Degree with 4 - 6 years experience.

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Responsibilities

• Liaising with management and media teamto determine their requirements, timescale of campgains.
• Working with clients’ ideas and managing their expectations.
• Developing concepts, graphics and layouts, including making decisions about fonts, images, readability and readers’ needs.
• Determining size and arrangement of copy and illustrative material, as well as font style and size.
• Preparing rough drafts of material based on an agreed brief.
• Keeping clients up to date, listening to and acting on feedback, and explaining the rationale behind graphic design decisions.
• Reviewing final layouts and suggesting improvements if required.
• Keeping up to date with design and software trends.
• Liaising with external printers or production teams to ensure deadlines are met and material is printed or presented to the highest quality.
• Properly edit photo
• Design Flyers, Ebook covers, Media screen covers, Training manuals. Product labels

Requirements
Key Skills:

• Excellent IT skills, graphics designs especially with canva
• Exceptional creativity and innovation.
• Excellent time management and organisational skills.
• Accuracy and attention to detail.

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Responsibilities

• The Operations Manager role requires a high level of attention to details, financial management and communication to relevant staff. as an operations manager in a fashon house,
• The Operations Manager will manage overall operations and is responsible for the effective and successful management of labor, productivity, quality control and safety measures as established and set for the Operations Department.
• Ensure safe and efficient operations. Serve as a company representative on regulatory issues.
• Enhance the operational procedure, systems and principles in the areas of information flow and management, business processes, enhanced management reporting and looks for opportunities to expand systems.
• Carry out supervisory responsibilities in accordance with the company’s policies and applicable laws.
• The specific duties of an Operations Manager include formulating strategy, improving performance, procuring material and resources.