Jobs at Service Arts and Hospitality Academy (SAHA Africa)

The Retail Manager leads the stores, ensuring they operate seamlessly and reflect the brand’s promise of quiet luxury and impeccable service. This role blends leadership, sales strategy, and operational excellence, fostering a motivated team and curating a client experience that’s memorable and deeply personal.

Key Responsibilities

• Oversee daily operations of stores, ensuring consistent service and brand standards.
• Monitor sales performance, set targets, and generate weekly and monthly performance reports.
• Ensure compliance with company policies and procedures, including cash handling and reporting.
• Build and maintain strong client relationships, nurturing top clients and identifying opportunities for clienteling initiatives.
• Collaborate with management on marketing activations, private events, and seasonal promotions.
• Manage inventory and stock transfers between branches; conduct monthly stock audits.
• Coordinate recruitment, scheduling, and performance reviews for retail staff.
• Resolve customer complaints with empathy and brand-appropriate discretion.

Qualifications

• Bachelor’s degree in business, Retail Management, or related discipline.
• 4–6 years of retail experience, with at least 2 years in a supervisory or managerial role, preferably in luxury, lifestyle, or home-interior brands.

Proven track record of meeting sales targets and managing multiple retail locations.

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Job description

• We are seeking an experienced and service-driven Food & Beverage Manager to lead the food and beverage operations in our restaurant. The ideal candidate will ensure seamless service delivery across all dining outlets, bars and banqueting while optimizing guest experience, staff performance, and profitability.

Key Responsibilities:

Operational Management

• Oversee the daily operations of all F&B outlets, including restaurant, bar and events.
• Maintain high standards of quality, service, cleanliness, and presentation.
• Coordinate with the kitchen and front-of-house teams for smooth service delivery.

Team Leadership

• Recruit, train, and manage F&B staff to deliver consistent, top-quality service.
• Develop schedules, assign tasks, and monitor team performance.
• Foster a culture of teamwork, hospitality, and accountability.

Guest Experience

• Ensure guest satisfaction through prompt service, excellent food quality, and proactive issue resolution.
• Handle guest feedback and complaints with professionalism.
• Continuously review and improve the F&B offerings based on guest preferences and trends.

Financial Management

• Manage F&B budgets, control costs, and drive revenue through upselling and promotions.
• Monitor inventory, procurement, and stock levels to avoid wastage.
• Analyze sales data and create reports for management.

Qualifications:

• Bachelor’s degree or diploma in Hospitality Management or a related field.
• 3–5 years of proven experience in F&B management in a restaurant.
• Strong leadership, organizational, and communication skills.
• Knowledge of food safety standards and hospitality software.

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As a Retail Sales Representative, you are the face of the brand, creating a welcoming, inspiring, and luxurious in-store experience for every guest. You’ll combine product knowledge, attentive service, and storytelling to help clients find pieces that elevate their homes and reflect the essence of comfort and timeless elegance.

Key Responsibilities:

• Assist clients in curating complete bedding or home setups, offering styling advice that complements their space.
• Understand the craftsmanship, materials, and design story behind each collection and communicate it confidently to clients.
• Handle in-store sales transactions, POS operations, receipts, and client information with accuracy and discretion.
• Build and maintain long-term client relationships through follow-ups, clienteling, and after-sales support.
• Support inventory management: restocking, tagging, and reporting low-stock or fast-moving items.
• Participate in in-store events, product launches, and private viewings when required.

Qualifications

• OND/Bachelor’s degree in Business, Marketing, or related field.
• 1–3 years of retail or client-facing experience in luxury, lifestyle, or fashion brands.
• Strong sense of style and appreciation for fine living, design, or interiors.