Jobs at Bukka Hospitality Limited (Bukka Hut)

Responsibilities

• Be visible in the Front of house to address all customer issues and frontliner are always smiling and well-coordinated.
• Effectively supervises subordinates to ensure that all required products are available in line with the product time-out schedule and are well presented for customers to see.
• Proactively identify and resolves issues that could adversely affect product availability for display.
• Ensure timely requisition of products to avoid outage.
• Effectively supervises staff to prevent product or cash shortage
• Enforce our standard operations procedure and supervises staff for compliance
• Effectively supervises staff to ensure there are no shortages and if there are any shortages, carry out an investigation to identify the causes and resolve immediately.
• Ensure equipment such as microwave, chillers, P.O.S, and computers are well handled by staff to prevent any damages that could affect smooth operations.
• Submit required reports as at when due.
• Ensure shift closing procedure is well observed by checking cash out from cashiers at the end of shifts, ensuring no trash is outside dumpster, turn off TV and/or music, dining area is swept, tables reset and chairs neatly arranged, turn off all light and doors are locked.

Requirements

• Have a Bachelor's Degree or HND in Hospitality or any related field.
• 2 - 3 years of work experience in a QSR business.
• Good communication skills.
• Excellent leadership skills.
• Smart and proactiveness.
• Candidates must reside within Festivals Mall and its environment.

go to method of application »

Description 

• Lead and manage the lounge team, including servers, bartenders, and support staff.
• Provide training and development opportunities to enhance team performance.
• Ensure staff adhere to company policies, procedures, and service standards.
• Conduct regular team meetings to communicate updates, promotions, and events.
• Greet and assist guests, ensuring a positive and memorable experience.
• Address guest complaints or concerns promptly and professionally.
• Monitor guest feedback and implement improvements where necessary.
• Oversee the day-to-day operations of the lounge, including opening and closing procedures.
• Ensure the lounge is clean, organized, and well-maintained.
• Manage inventory, including ordering and stock control of food, beverages, and supplies.
• Monitor and ensure compliance with health and safety standards and regulations.
• Assist with budgeting, cost control, and financial reporting.
• Monitor sales, manage cash handling procedures, and reconcile daily transactions.
• Support promotional activities and events to drive sales and customer engagement.
• Work closely with the Lounge Manager and other departments (e.g., kitchen, security) to ensure seamless operations.
• Communicate effectively with staff, guests, and management to ensure alignment on goals and expectations.