Jobs at Proten

Overview of Position:

The Regional Sales Manager  would be responsible to plan & set objectives to achieve the top line and bottom-line results of the Region as per the business plan within the defined budget. The person would be responsible for planning and achieving the business's distribution and coverage objectives set for the year and developing and retaining a high-performance oriented team. The incumbent would also be called to plan and execute Sales Promotional & market Development activities and ensure that any new product launches, and sales distribution objectives are met.

Tasks/KRAs

Key Performance Matrices include:

• Design and implement the regional sales plan in line with distribution segment strategy
• Translate the quarterly sales and revenue targets into comprehensive action plans that ensure their achievement
• Monitor performance against plans and targets and takes remedial action in cases of shortfalls
• Coordinate sales and distribution activities within the region
• Monitor and report on competitor activities within the region and reports for action
• Manage, co-ordinate and support distributors
• New city / market / area opening – Distributor appointment / expansion
• Redistribution – van sales working specialist / Strong in beat planning, outlet expansion & coverage
• SFA working knowledge & data analysis to understand the need gap analysis and formulation an action plan
• Managing large local teams across particular country / region.

Requirements:

• Master's degree with 7-10 years of post-qualification industry experience, preferably FMCG background.
• Prior experience in sales and distribution required
• Must be resident in the East

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Job Description

• Manage the full recruitment cycle.
• Work closely with hiring managers to attract and hire top talent.
• source candidates, conduct screenings, coordinate interviews, and ensure a positive candidate experience.
• Source potential candidates through online channels (e.g. social platforms and professional networks.
• Design job descriptions and interview questions that reflect each position’s requirements.
• Lead employer branding initiatives
• Forecast quarterly and annual hiring needs by department.
• Foster long-term relationships with past applicants and potential candidates

Qualifications

• 3-5 years + of recruitment experience (in the Outsourcing/Recruitment, FMCG, and recycling companies)
• Superior communication skills across all employee groups and levels (executives, managers & employees) 
• strong interpersonal and organizational skills
• Good command of English 
• Motivated team player with a collaborative mindset 
• Ability to work in a fast-paced and deadline-oriented business 
• Ability to multi-task and adhere to deadlines

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Job Description

We are seeking a highly motivated and strategic Customer Lifecycle Management (CLM) Manager to lead efforts in optimizing the entire customer journey. This role focuses on driving customer engagement, satisfaction, retention, and growth by understanding customer behaviour and designing effective touchpoints across their lifecycle. The CLM Manager will collaborate cross-functionally with Marketing, Sales, Customer Success, and Product teams to deliver exceptional customer experiences and unlock value at every stage of the journey.

Key Responsibilities:

• Customer Journey Mapping: Develop, analyse, and optimize customer journey maps to identify friction points and improvement opportunities.
• Lifecycle Campaign Management: Design and execute targeted campaigns to engage customers at each lifecycle stage (onboarding, adoption, retention, churn prevention, and reactivation).
• Retention & Growth Strategies: Implement proactive strategies to reduce churn, increase customer retention, and identify upsell/cross-sell opportunities.
• Data Analysis & Insights: Track customer metrics (e.g., NPS, churn rate, LTV, engagement) and provide actionable insights for continuous improvement.
• Segmentation & Personalization: Build customer segments and deploy personalized experiences based on behaviour, usage patterns, and demographics.
• Cross-functional Collaboration: Work with Marketing, Product, and Customer Success teams to align messaging, develop initiatives, and ensure a seamless customer experience.
• Customer Feedback Integration: Incorporate customer feedback into product and service improvements, collaborating with relevant departments to resolve pain points.
• Technology & Tools: Leverage CRM platforms, marketing automation tools, and customer data platforms (CDPs) to deliver seamless and scalable CLM strategies.
• Reporting & Metrics: Develop dashboards and reporting frameworks to monitor KPIs and demonstrate the impact of lifecycle initiatives to stakeholders.

Qualifications

Education: Bachelor’s degree in Business, Marketing, Data Analytics, or a related field (MBA is a plus).

Experience:

• 5+ years of experience in customer lifecycle management, customer success, marketing, or CRM management.
• Proven track record of developing and executing successful lifecycle campaigns.

Skills & Competencies:

• Strong analytical skills with experience in data interpretation and insights generation.
• Proficiency in CRM tools (e.g., Salesforce, HubSpot) and marketing automation platforms (e.g., Marketo, Braze).
• Excellent project management skills and attention to detail.
• Exceptional communication and interpersonal skills with a customer-first mindset.
• Ability to work cross-functionally in a fast-paced environment.
• Knowledge of customer segmentation, loyalty programs, and retention strategies.