Interswitch Limited is an integrated payment and transaction processing company that provides technology integration, advisory services, transaction processing and payment infrastructure to government, banks and corporate organizations. Interswitch, through its “Super Switchâ€&Ac...
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About the job
- To drive the growth of Interswitch’s mobile financial services products. Responsible for and driving the execution of a product strategy for an allocatedbusiness, in line with the business strategy to drivemarket penetration and to enablethe business to achieve its objectives.
Strategy and Planning:
- Craft the vision and strategy for allocated products,considering the trendsin the industry both globally and locally to enable the attainment of the business objectives.
- Research and stay abreastof advancements in the industryand other economicfactors to enable the product to remain ahead of competitors in terms of product innovation.
- Create a roadmap, alignedto the product strategy, and conduct periodicprogress reviews to support the alignment of stakeholders towardsa common goal and to drive the execution of the strategy.
- Oversee the management of the entireproduct lifecycle of a portfolio of products, to support the growth and success of the products.
- Enable the team to deliver by providing technical guidance, coaching, development and feedback to ensurethat they can deliver the required qualitywhile also contributing to their engagement.
Duties
- Improving and ManagingProduct Performance
- Market analysis, CustomerInsight Analysis
- Competitive research, Customer segmentation
- Developing Propositions
- Supporting Sales Channels
- Developing BusinessCases
- Evangelizing Product initiatives
- Managing and Reviewing of Roadmaps
- Supporting Development
- Resolving Issues
- Product Visioning
- Facilitating Customer co-creation sessions
- Product Conceptualization
- Launch (go-to-market)
- Developing propositions.
Education and Experience
Academic Qualification(s):
- Good 1st degree in relevant field / discipline.
Professional Qualification(s):
- Relevant Industry and Professional Certifications
Experience (Number of relevant years):
- Minimum of 5 years’ experience as a product manager with preferred experience in data-driven, highly competitive, complex, dynamic and digital environments such as payments & fintech, financial services, e-commerce, telecoms.
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About the job
- The Data Analytics and Intelligence Officer reports into the Head, Audit Analytics and Intelligence.
- The role will support operational level audit intelligence gathering, insight through data analytics, focusing on control automation, continuous auditing, data-driven auditing, leveraging intelligent systems, analytics tools, and AI initiatives.
- The ideal candidate is analytically sharp, tech-savvy, and experienced in big data environments, with a passion for using data to drive assurance and proactive detection of emerging threats including fraud and other elevated risk.
Key Roles & Responsibilities
- Apply advanced data analytics techniques to support audit planning, execution, and reporting. This includes analyzing large datasets to uncover trends, anomalies, and control gaps that may indicate risks or inefficiencies.
- Provide analytical support for audit, forensic reviews, fraud investigations,Extract and analyse data to reconstruct events or trace transaction patternsImplement automated routines for continuous auditing of critical business processes and control objectives. This includes creating scripts and tools that automate testing of recurring controls, streamline repetitive audit tasks, improve efficiency, and ensure continuous auditing of controls at a determined regularity.
- Generate actionable insights from complex data sets and present findings in clear, visual formats using tools such as Power BI, Tableau, or Excel. These insights will support audit reports and inform management decision-making.
- Improve Internal audit team’s visibility and access to data sets across the organisation
- Develop and maintain audit data models and dashboards that provide real-time insights into business operations. These tools will help auditors and process owners monitor key metrics and identify areas requiring further investigation.
- Collaborate with IT and process owners to integrate data pipelines into the audit automation framework.
- Establish a control library and continuously update data-driven testing procedures to reflect evolving business processes
- Use advanced data mining techniques to identify hidden patterns and emerging risk indicators across large volumes of data
- Operationalize dashboards and visual analytics tools to provide proactive insights to auditors and business stakeholders.
- Support the transition from manual to automated controls testing, increasing audit coverage and efficiency.
- Maintain audit trail documentation for all analytics models, scripts, and procedures and Present findings from data analyses and investigations to audit leadership and key stakeholders in a clear, concise manner.
- Support operationalisation of Artificial Intelligence uptake and implementation within the internal audit framework
- Stay abreast of emerging technologies and best practices in audit analytics, automation, and fraud detection.
- Continuously evaluate and adopt new tools and techniques that enhance the effectiveness of audit engagements.
- Maintain all Interswitch and professional ethical standards and ensure internal audit activities are carried out in compliance with The International Standards for the Professional Practice of Internal Auditing (Standards) and IIA Code of Ethics.
Experience and Qualifications required
- Bachelor’s Degree in Information Technology, Data Analytics, Computer Science, Accounting, Finance, or related fields
- Hands-on experience with big data tools, data visualisation, and analytics platforms (e.g., SQL, Power BI, Tableau, Python, R, ACL, IDEA).
- Professional certification in data analytics or related information technology fields added advantage
- Professional certification: in internal audit and related fields preferred - CIA, CISA, CFE, or equivalent.
- 3 - 5 years of relevant experience in internal audit, analytics, or investigative roles.
- Experience in designing control automation, internal audit transformation, continuous auditing routines, or intelligent monitoring dashboards.
- Strong understanding of internal controls, governance frameworks, and risk management practices.
Competencies:
- Proficiency in interconnecting intelligent systems
- Big data analytics and insights generation / proficiency with data analytics tools
- Proficiency in transforming complex data sets and delivering actionable insights.
- Use of query languages and script writing
- AI prompt engineering
- Strong forensic mindset and investigative curiosity.
- Fraud schemes and scenario
- IT systems investigations skillsInvestigating in a complex financial transaction and technology environment
- Ability to think critically and connect data trends with control or process failures.
- Analytical skills / Problem solving in an interconnected systems environment
- Effective communicator with the ability to translate technical findings into business language.
- Strong attention to detail, integrity, and sound judgment.
- Knowledge of internal audit methodologies and risk management frameworks.
- IT and process risks and control audit skills
- Governance, Risks and Compliance Frameworks
- Interpersonal skills
- Business communication (oral, written & presentation)
- Ability to take initiative and being proactive.
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About the job
- To plan and manage the delivery of Product Innovation projects, coordinate project resources and monitor progress and completion to ensure the on time and on specification delivery of new products.
- To develop and drive diligent implementation of high impact programmes across Interswitch, while continuously adapting to the growing needs of the business and building sustainable practices that can help grow and scale Interswitch’s products.
- To empower product management teams to efficiently deliver high-scale solutions and products to customers by breaking down high-level ambitions and strategies into tactical execution.
- To plan and manage the delivery of Product Innovation projects, coordinate project resources and monitor progress and completion to ensure the on time and on specification delivery of new products.
Responsibilties
Project Scope Definition:
- Manage the delivery of research, workshops, and other activities to support the specification and agreement of projects and programme deliverables.
- Plan and deliver projects or programmes using an appropriate project management methodology to ensure intended outcomes are achieved.
- Partner with Product Managers to establish goals, roadmaps, and operational models for engaging with cross-functional teams.
- Define initiative-level programme roadmaps with a macro-view of all supporting work streams, driving overall programme completion.
- Facilitate regular programme/project status and design review meetings, ensuring the right stakeholders are involved.
- Document decisions and action items, and follow up with owners to prevent deviations from project scope.
Stakeholder Management:
- Plan and deliver stakeholder engagement activities to develop effective project working relationships.
- Ensure stakeholder needs and concerns are identified and addressed.
- Serve as the bridge between business functions (Product, Engineering, Marketing, Sales, Finance), aligning stakeholders on initiatives.
- Communicate standards, guidelines, processes, governance, and performance expectations with cross-functional stakeholders and executives.
- Manage workflow through delegation, scheduled check-ins, and feedback loops.
- Partner with Product Managers to establish programme goals, roadmaps, and operational models, ensuring alignment and delivery.
Project Risk and Issue Management:
- Evaluate portfolio performance against key metrics, taking corrective actions where needed.
- Provide executives with portfolio-level transparency into status, dependencies, issues, and risks.
- Identify and evaluate risks, issues, dependencies, and constraints, escalating where appropriate.
- Anticipate obstacles and potential risks, implementing solutions to mitigate them.
- Apply structured change management methodologies to build acceptance of change and embed desired culture/behaviours.
Project Resource Management:
- Manage the allocation of programme/project budgets, control costs, and address deviations promptly.
- Develop tactical plans to optimise resources and assets within programmes and projects.
- Prepare workforce planning reports and budget forecasts.
- Proactively manage project costs, provide forecasts, and present variances with narratives at review points.
Innovative Products Programme Portfolio Management:
- Translate strategic innovative product initiatives into a programme portfolio aligned with Interswitch’s strategic objectives.
- Prioritise and align programmes and projects to maximise resource use while managing time and budget constraints.
- Build synergies between related programmes and projects.
- Produce project plans with clearly identified and organised activities to achieve programme objectives.
- Ensure compliance with Interswitch’s portfolio management frameworks and decision-making structures.
- Draft elements of programme management frameworks/tools, ensuring adherence to design principles.
- Compile review reports and presentations with key insights and recommendations for stakeholders.
Promote Culture of Innovation:
- Promote a culture of innovation through initiatives such as idea-generation platforms, jam sessions, and hackathons.
- Provide means (research, ideas, solutions) to prototype innovation business cases that shape strategy and roadmaps.
Requirements
Education:
- University First Degree in Business, Computer Science, Project Management, or related field.
Experience:
- General Experience: At least 8 years in Programme/Project Management roles, ideally in financial services or the payments industry.
- Managerial Experience: Minimum 3 years coordinating people and resources to deliver results within defined timeframes.
Technical Competencies
Project Change Management:
- Identify, manage, and control project-related changes independently.
- Guide and train others on contract change control, managing requirements changes, and maintaining project scope documentation.
- Tools: Change Management Plan, Change Log/Register, Change Requests, Scope Documents.
Project Resource Planning and Control:
- Identify, acquire, and manage project resources (physical and human).
- Provide guidance on resource allocation and workforce planning.
- Tools: Resource Management Plan, Estimating, RACI/RASCI Matrix.
Project Tracking and Reporting:
- Measure and report progress toward milestones to keep projects on track.
- Train others on project tracking frameworks.
- Tools: Performance Reports, Schedule/Status Reporting.
Project Scope Management:
- Manage scope identification, verification, and changes.
- Provide independent oversight and mentoring on requirements management.
- Tools: Requirements Documentation, Scope Baseline, Validation & Verification Plans, Scope Statement.
Stakeholder Expectation Management:
- Identify and analyse stakeholders, manage relationships, and align expectations.
- Tools: Communications Plans, Conflict Management/Resolution, and Expectation Management Frameworks.
Project Communications Management:
- Ensure timely creation, distribution, and archiving of project information.
- Tools: Communications Plan, Performance Reports, Status Updates.
Project Organisation and Structure:
- Build project team structures and cultures, define roles/responsibilities.
- Tools: Kanban boards, Sprint Planning, Sprint Demonstrations, and Retrospectives.
Project Portfolio Management:
- Develop and manage portfolio-level strategic plans and roadmaps.
- Tools: Portfolio Charter, Portfolio Roadmap, Strategic Plans.
Project Benefits Management:
- Identify, track, and ensure delivery of programme/project benefits.
- Tools: Benefits Planning, Realisation Plans, Business Cases, Benefits Transition.
Project Business Acumen:
- Apply entrepreneurial spirit to run projects within business parameters.
Project and Programme Risk Management:
- Identify, monitor, analyse, and prioritise risks; develop and implement mitigation plans.
- Tools: Risk Register, Probability/Impact Matrix, Risk Management Plan, Alternative Planning, Categorisation.
Project and Programme Schedule Management:
- Manage project schedules, align resources, and control delivery timelines.
- Tools: Critical Path Analysis, Gantt Charts, Precedence Diagrams, Schedule Baselines, WBS.
Strategic Project and Programme Alignment:
- Align projects with organisational strategy and execution frameworks.
- Tools: Strategic Execution Frameworks, Alignment Plans.
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