Fresh Jobs at MacTay Consulting

Location: Lagos Mainland, Lagos

Job Description

• Perform the chemical and physical testing of finished products, intermediate products, raw materials, and packaging materials/ components.
• Conduct all analytical activities according to relevant SOPs and ensure accurate documentation.
• Document all the testing activities and calculations to ensure all are accurate and reliable before disposition is awarded.
• Wear all provided PPEs and perform activities within the confine of EHS requirements at all times.
• Partake in the self-audit of the laboratory to ensure continuous improvement of the process.

Qualifications

• B.Sc / HND in Sciences courses especially Chemistry, Biochemistry, Industrial Chemistry, Microbiology or B.Pharm
• Minimum of 1 year experience in the Quality Management Process.
• Must be computer literate with strong proficiency in Microsoft suites.

Salary
N70,000 monthly.

go to method of application »

Location: Lagos Island, Lagos

Job Desciption

As a project manager, you will be responsible for selling products, meeting customer needs and focusing sales efforts by studying dealers existing and potential volume. It is worthy of note that the job is performance-based. This is to say that the rewards are tied to the performance of every employee.

Responsibilities

• Serve customers by selling products and addressing their wants.
• Planning and organizing daily work schedules to call on existing or potential sales outlets and other trade variables, this position services existing accounts, obtains orders and opens new accounts.
• Research the type of sales outlet or trade element for efficient sales.
• Focuses sales efforts by analyzing current and projected dealer volume.
• Submit orders using pricing lists and product information.
• Submit activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory evaluations to keep management informed.
• Gather current market information on pricing, products, new items, delivery dates, and merchandising tactics to keep track of the competition.
• Analyzing outcomes and competitive developments recommends adjustments in products, services, and policies.
• Investigates problems, develops solutions, prepares reports, and makes recommendations to management to resolve client complaints.
• Attends educational programs, reviews professional publications, establishes personal networks, and participates in professional societies to keep professional and technical knowledge up to date.
• Maintains records on area and client sales to provide historical records.
• Contribute to the group effort by completing related findings.

Qualifications / Skills

• First degree or its equivalent in relevant field
• At least 5 years cognate industry experience in beverages (CSDs, energy drinks, etc.)
• Meet our core values of integrity, excellence, innovation and accountability
• Must be results-driven, aggressive and analytical,
• Education, Experience, and Licensing Requirements:
• MBA, HND, BA / BSC, University degree with majors in marketing or business administration is preferred.
• Three to five years of sales experience in the industry
• Knowledge of office software and telephone systems

Remuneration
N140,000 monthly.

go to method of application »

Location: Ikorodu, Lagos

Responsibilities

• Manage incoming phone calls.
• Generate sales leads.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.

Requirements

• Candidates should possess an OND qualification with at least 1year of work experience as a Customer Service Representative.
• Availability of certification on demand
• Resides in Ikorodu
• Strong phone contact handling skills and active listening.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.

Remuneration
N50,000 monthly.

go to method of application »

Job Responsibilities

• Act as the first point of contact to customers working across multiple interaction channels.
• Resolve customer issues within the scope of existing service levels
• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Follow communication procedures, guidelines, and policies while resolving customers’ complaints through multiple channels.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Be very conversant with all the banks products to be better equipped to provide support to customers’ enquiries and complaints
• Ensure that all customer interactions, feedbacks, and complaints are appropriately logged for tracking.
• Ensure that all escalated disputes are properly reviewed and resolved within the agreed SLA
• Respond promptly and effectively to escalated disputes and communicate findings to customers.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships through open and interactive communication
• Ensure the highest level of service standards are maintained.
• Any other duties as assigned

Job Requirements

• B.Sc / HND from any reputable institution
• 2 - 3 years experience.
• Knowledge of customer service practices and principles
• An understanding of banking procedures and policies and Computer literacy
• High degree of intelligence, communication and analytical skills
• Knowledge of the Financial Advisory and Intermediary Services Act.
• Good verbal communication skills – sincere and articulate.
• Passionate about service.
• Ability to multi-task, set priorities and manage time effectively
• Result oriented.
• Ability to listen and probe effectively to determine customers’ real needs.

Salary
N90,000- N100,000 monthly.