Job Vacancies at Alfred & Victoria Associates

Job Description / Responsibilities

• Installation and configuration of network devices such as: routers, switches, firewall and access points.
• Provide excellent customer service, listening carefully to customer concerns and addressing issues until customer is satisfied.
• Communicate with clients to determine their needs and explain complex issues.
• Identify faults or performance issues within the customer network.
• Perform Site Survey/Wifi survey: Perform site inspection/survey and propose a network design.
• LAN Audit: Troubleshoot, diagnose and resolve software, hardware, and other network and system problems.
• Hotspot survey and installation: Perform site inspection/survey for hotspot users and configure it in accordance with their requirements.
• Firewall: Deploying firewall (mostly Sophos UTM) and endpoints for clients.
• Troubleshoot to identify issues and resolve it.

Job Requirements / Core Competencies

• Candidates should possess a Bachelor's Degree qualification
• Good communication and customer service skills.
• Good knowledge of networking technologies - TCP/IP, DNS etc.
• Proactive with a positive ‘can do’ approach.
• Ability to work productively with minimal supervision.
• Strong diagnostic, analysis and problem resolution skills with a flexible approach to problem solving.
• Good technical documentation skills.
• Capable of multi-tasking, good time management and prioritization of workload.
• Ability to assess and prioritize faults and respond or escalate accordingly.

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Job Objective

• To provide first and second level support on all Company’s products and services.
• To configure, monitor and manage the Company’s Content Delivery Network, to ensure maximum service availability to external and internal customers by providing efficient operations and maintenance support.

Responsibilities

• Perform network surveillance 24/7, respond to network-reported and customer-reported problems and manage problem resolution using network monitoring/management tools.
• Take ownership to ensure that all problems are resolved in a timely and efficient manner.
• Escalate problems to third level support (Problem management team) where these cannot be resolved within the Network Operations Centre (NOC).
• Perform general "system administration" tasks on all elements of the network.
• Perform documented network configuration procedures.
• Pro-actively monitor network and system performance.
• Analyze traffic data and trends and escalate areas of concern to officer on duty.
• Through pro-active and systematic review, discover problem areas which could negatively impact system performance or customer satisfaction.
• Provide scheduled and on‐demand traffic analysis reports.
• Maintains inventory of equipment acquisitions, installations, designs, and modifications.
• Generate weekly and monthly reports on diesel delivery/consumption and Monitor generator capacity and mileage.
• Monitors the Network Monitoring System and responds to and addresses system generated alerts as needed.
• Monitors and ensures the stability of the network infrastructure hosting Network Monitoring System.
• Facilities maintenance (monitoring and management of air-conditioning, UPS, generators, power usage, running health and safety and housekeeping checks at Company’s POPs).
• Optimizes Company’s network performance and clients service delivery meeting.
• QOC metrics per client SLA’s.
• Employees will be required to follow any other job-related instructions to perform.

Job Requirements
Academic Qualification:

• B.Sc / HND in Computer Science / Engineering or other related course.

Experience:

• 2+ years experience as network engineer preferable in an ISP/Telco environment.

Key Skills & Competencies:

• Self-motivated and capable of working in a cross-functional team.
• Clear written and verbal communication skills, good telephone manner
• Good knowledge of enterprise-class IP infrastructure (routers/switches/firewalls).
• Experience of network management.
• Good knowledge of networking equipment administration.
• Cisco CCNA/CCNP certification.
• Confident in MS office applications (particularly Excel).
• Able to work on a 24/7 shift Rotation and available for weekend/public holiday
• Ability to efficiently and effectively perform the technical requirements
• Solid troubleshooting, problem solving, and analytical skills
• Ability to prioritize effectively and work with a sense of urgency