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  • Posted: Jan 18, 2023
    Deadline: Not specified
  • Alfred & Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market.
    Read more about this company


    NMC Operator

    Job Objective

    • To provide first and second level support on all Company’s products and services.
    • To configure, monitor and manage the Company’s Content Delivery Network, to ensure maximum service availability to external and internal customers by providing efficient operations and maintenance support.


    • Perform network surveillance 24/7, respond to network-reported and customer-reported problems and manage problem resolution using network monitoring/management tools.
    • Take ownership to ensure that all problems are resolved in a timely and efficient manner.
    • Escalate problems to third level support (Problem management team) where these cannot be resolved within the Network Operations Centre (NOC).
    • Perform general "system administration" tasks on all elements of the network.
    • Perform documented network configuration procedures.
    • Pro-actively monitor network and system performance.
    • Analyze traffic data and trends and escalate areas of concern to officer on duty.
    • Through pro-active and systematic review, discover problem areas which could negatively impact system performance or customer satisfaction.
    • Provide scheduled and on‐demand traffic analysis reports.
    • Maintains inventory of equipment acquisitions, installations, designs, and modifications.
    • Generate weekly and monthly reports on diesel delivery/consumption and Monitor generator capacity and mileage.
    • Monitors the Network Monitoring System and responds to and addresses system generated alerts as needed.
    • Monitors and ensures the stability of the network infrastructure hosting Network Monitoring System.
    • Facilities maintenance (monitoring and management of air-conditioning, UPS, generators, power usage, running health and safety and housekeeping checks at Company’s POPs).
    • Optimizes Company’s network performance and clients service delivery meeting.
    • QOC metrics per client SLA’s.
    • Employees will be required to follow any other job-related instructions to perform.

    Job Requirements
    Academic Qualification:

    • B.Sc / HND in Computer Science / Engineering or other related course.


    • 2+ years experience as network engineer preferable in an ISP/Telco environment.

    Key Skills & Competencies:

    • Self-motivated and capable of working in a cross-functional team.
    • Clear written and verbal communication skills, good telephone manner
    • Good knowledge of enterprise-class IP infrastructure (routers/switches/firewalls).
    • Experience of network management.
    • Good knowledge of networking equipment administration.
    • Cisco CCNA/CCNP certification.
    • Confident in MS office applications (particularly Excel).
    • Able to work on a 24/7 shift Rotation and available for weekend/public holiday
    • Ability to efficiently and effectively perform the technical requirements
    • Solid troubleshooting, problem solving, and analytical skills
    • Ability to prioritize effectively and work with a sense of urgency

    Method of Application

    Interested and qualified candidates should send their CV to: using the Job Title as the subject of the mail.

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