Latest Jobs at Interswitch

Job Purpose:

• Oversee directly the whole product development life cycle from conceptualisation to prototyping until it is ready for delivery to customers. To grow market share, defend existing relationships and cultivate new business opportunities to meet the Revenue expectations of the company. Plan, direct, or coordinate the actual distribution or movement of a product or service to the customer. Coordinate sales distribution by establishing sales territories, quotas, and goals and establish training programs for sales representatives. Analyse sales statistics gathered by staff to determine sales potential and inventory requirements, and monitor the preferences of customers

Product Development

• Takes the lead on researching, assessing, and coordinating a new product’s initial build.
• Oversees the introduction of new products to customers.
• Defines product rollout plans and coordinates with internal teams like product marketing.
• Performs new product demos as required.
• Provides technical pre-sales assistance to the sales team when needed.
• Monitors the technical development of new products, collaborating with Engineering, Product Management, and other teams within an Agile framework.
• Conducts high-level monitoring and management of products in development in collaboration with the Product Management team.

Business Development

• Provides excellent, customer-focused business management activities for designated customers and products:
• Develops and maintains strong relationships with key customers utilising Interswitch products.
• Proactively seeks customer feedback and ensures issues are escalated and resolved promptly.
• Responds to customer requests for advice on switching and Processing queries.
• Assists in producing business case documents for new product or service offerings.
• Develops proposals for RFPs, delivers presentations, and conducts meetings with clients and external stakeholders.
• Supports transition from project completion to transaction generation for newly acquired businesses.
• Defines and sets sales targets for the unit/team.
• Monitors team activities to ensure sales and service targets are achieved:
• Analyses sales performance and develops tactical plans to close gaps.
• Communicates customer requirements to Operations and Project teams to ensure successful delivery.
• Ensures compliance with internal business development processes and tools (e.g., CRM usage).
• Draft MOUs, NDAs, SLAs, and OLAs for review and submission to Legal.
• Reviews legal documentation with prospective partners or customers to support sales closure and business development.

Product Management

• Manages relationships with service providers, banks, aggregators, and strategic partners to enhance Interswitch’s payment processing offerings.
• Develops business value propositions for processing solutions.
• Expands the business into new customer and market segments in line with company strategy.
• Tracks business performance using defined KPIs and monitors market share.
• Leads the creation, development, deployment, and adoption of new products.
• Participates in Agile practices, including scrum sessions, PI planning, and initiative ratings.
• Produces business case documents to support product or service development.
• Conducts internal and external product training sessions.
• Supports transition to transaction generation for newly acquired customers in collaboration with cross-functional teams.
• Communicates customer requirements clearly to Product, Operations, and Project teams, ensuring delivery meets contractual terms.
• Supports financial statement preparation and forecasting.

Market Research

• Conducts market research and analysis, monitoring external and internal trends to support new segment development.
• Supports the development of evaluation processes for customer feedback and shares insights to aid product development.
• Keeps up to date with innovations and trends in payment technologies, practices, and operations.

Account Management

• Gathers customer feedback to drive product and service improvements.
• Conducts post-sales engagement by visiting customers to enhance the service experience.
• Builds meaningful, long-term relationships with customers.

Competitor Analysis

• Analyses competitor activities, including pricing, local market experience, alliances, and innovation.
• Maintains up-to-date competitor intelligence for the division.
• Organises and facilitates quarterly competitor analysis reviews.

Operational / Administrative Responsibilities

• Carries out operational or administrative tasks as may be required.

EDUCATION AND EXPERIENCE

Academic Qualification(s):

• Good 1st degree in relevant field/discipline

Professional Qualification(s):

• Business certification, Sales certification, Business Analysis certification, Product Management Certification, and Project Management certification are advantages.

Experience (Number of relevant years):

• Minimum of 5 years’ experience in a relevant field.

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JOB PURPOSE

• To lead Portfolio Product Management leaders, set and ensure execution of the overall Company Products strategy and roadmaps, to that achieve product market-fit while also exceeding business outcomes in alignment with the Business strategy (grow revenue, new market penetration and market share).

RESPONSIBILITIES

Products Strategy

• Define the product execution strategy and roadmaps for the group products
• Direct portfolio product management leaders to discover customer insights that can be translated into product strategies that create meaningful growth opportunities.
• Develop strategies that includes identifying partners, assessing product capabilities, signing deals, launching pilots, monitoring performance, and optimizing for growth.
• Develop roadmaps, plans and metrics that communicate progress, risks, issues and approach to execution that support continuous learning and improve outcomes.
• Create the product management policies, frameworks and standards in alignment with the ISW Group Product Management polices to ensure the consistent and standardized management of Company Products.
• Direct Technical Account Management leaders to achieve excellent end to end customer experience using all portfolio products
• Evaluate markets, trends, and competitive dynamics to identify and assess attractiveness of new opportunity spaces

Product Leadership, People Management and Collaboration

• Translate product strategies into clear objectives and key results that product teams and stakeholders rally around Coach, mentor and lead high performing Portfolio Product Management Leaders
• Lead the institutionalization of the company’s product management framework and adoption of Agile and Design Thinking methodologies in product conceptualization, design and delivery within Company Business and across the Interswitch Group.
• Direct and coordinate the successful delivery and achievement of all the Company’s product revenue and profitability KPIs based on the 5-year strategic plans and annual budgeting cycle.
• Lead the management of all Company product portfolios, including lifecycle of products/platforms to support the growth and success of the products in Nigeria and other markets.
• Manage portfolio product management leaders that enable the Company to achieve its core capabilities of attaining and maintain “market leadership” across all its operating business/customer segments inclusive of localization across Africa markets.
• Coach, mentor and lead high performing Portfolio Product Management Leaders & Product manager
• Contribute to ISW product management policies, frameworks, and standards in polices to ensure the consistent and standardized product management
• Serve as an active member of the ISW Product Management Advisory Board supporting and participating in the initiatives
• Collaborate across the company to maintain alignment on vision, strategy, and performance to goals, approaching strategy with an entrepreneurial mindset, leveraging critical thinking to increase the value proposition of all Company products.
• Lead the institutionalization of the product management framework and adoption of Agile and Design Thinking methodologies in product conceptualization, design, and delivery and Benefit realization.
• Proactively identify gaps in the current product offering and lead the effort to develop solutions that drive business value.

Functional and Technical competencies

• Market & User Research
• Product & Growth Marketing
• Lean Start-up & Agile methodology
• Data Analytics
• Business Acumen
• Monetization Models
• Design Thinking
• Industry and Market knowledge
• Change & Risk Management
• Customer Engagement

Behavioural competencies

• Communication, Public speaking, Influencing and Negotiation
• Organizing, Prioritizing and Time Management
• Problem solving and decision-making abilities
• Collaboration and stakeholder engagement
• Research and user-centricity
• Creativity and innovative
• Mentoring & Coaching
• Diplomatic and Flexible
• Detailed-orientated
• Positive attitude and self-motivated
• Leadership skills

EDUCATION

General Education

• BSc, Computer Science or related field of study from an accredited University. An aadvanced degree, e.g., Masters in Innovation/Business related field or MBA is an added advantage

Evidence of strong industry/sector participation and relevant professional certifications such as:

• Product Management certifications such as Certified Product Manager (AIPMM) or similar
• In-depth knowledge of agile methodology & certification such as Professional Scrum Product Owner (PSPO), Certified Scrum Product Owner (CSPO), SAFe Agile Product Management (POPM/ APM) or similar
• Training / certifications in Product Marketing, Growth Marketing

EXPERIENCE

General Experience

• At least 11 years’ experience in product or platform development and management
• Extensive knowledge of financial industry laws and regulations
• Extensive knowledge of Product marketing, Product Growth Strategies, Product-market-fit
• Knowledge of Platforms & Platform strategy
• In-depth Knowledge of Data Analysis & Structured Problem Solving

Managerial Experience

• At least 8 years’ experience (proven track record) of developing, cultivating & leading high- performing product management teams

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Job Purpose:

• To support the growth of the switching and processing business within Interswitch’s payment processing division by identifying and engaging potential customers, promoting adoption of the switching and processing solutions from Interswich, managing existing customer and partner relationships and expanding the markets outside Nigeria but within Africa where Interswitch’s switching and processing products and services are accepted

Business Development

• Evaluates, leads and tracks business development activities for revenue growth
• Provides excellent and customer-focused business development activities to customers for switching and processing products:
• Produces business case documents for new product or service offerings development
• Develops proposals in response to requests for proposals (RFPs), delivers business presentations, conducts/participates in meetings with clients and external vendors or advisors to further business engagements towards closure
• Works with relevant Interswitch teams to support customers for new business acquired, through project implementation to project completion up till transaction generation
• Defines and sets business targets for direct reports
• Monitors activities of the team to ensure business and service targets are achieved, analyses business development performance results and develops tactical initiatives to bridge any identified gaps
• Communicates customer requirements to the Operations and Project Management teams and works with them to ensure that products are delivered according to customer requirements and in line with agreed terms
• Ensures the team’s compliance with Interswitch’s business development policies and procedures (invoicing, revenue recognition, etc)
• Drafts MOUs, NDAs, SLAs, OLAs for onward transmission to the Legal team for the purpose of developing new businesses
• Reviews legal documentation with prospective partners or customers for the purpose of developing new businesses

Leadership and Direction

• Motivates, develops and grows the team by providing coaching, mentoring and identifying talent and successors for pivotal roles.
• Identifies and communicates the actions needed to implement the Business development strategy and business plan to direct reports
• Prepare and manage short-term and annual workforce plans using existing analytical frameworks to identify the number and mix of staff required to meet the demand forecast.
• Prepares budget, obtains approval, executes, controls, evaluates and reports budget variances.
• Manage and drive the performance of direct reports, set appropriate performance objectives and hold them accountable for achieving these, provide constructive performance feedback and take appropriate corrective action where necessary to ensure achievement of team/personal objectives.

Market Research

• Keeps abreast of trends and developments in payment technology, products, practices and operations
• Performs market research and analysis, and monitors the external and internal environment for the development of new market segments
• Develops an evaluation process to gain feedback from customers and provides market feedback to the Head, Transaction Growth & Expansion to meet market demands and generate product development ideas

Account Management

• Receives feedback from customers for the improvement of products and services
• Engages in post-business development engagement by visiting customers to discuss how to improve switching and processing services
• Builds relationships that are of value with banks, Fintechs, national switches, partners, etc.

Competitor Analysis

• Learns what the competition is doing in terms of customer pricing, experience in the local market, their alliances, credibility, innovation, etc.
• Responsible for documenting and maintaining the findings of our competitor analysis for the division
• Organises a quarterly review of the competitor analysis

Operational/ Admin Responsibilities

• Prepares and submits periodic reports to the VP, Business Development, on the activities of the team for management decision making
• customer engagement reports
• Business development reports (lead generation, actual vs. targets, etc.)
• customer and product revenue reports
• Handles all customer or partner inquiries

EDUCATION

General Education

• Good first degree (preferably in a business-related discipline)

EXPERIENCE

General Experience

• At least 7 years' business development experience, preferably in a reputable Financial Institution or FinTech company.

Managerial Experience

• At least 5 years of practical experience in managing and coaching resources.