Premium Executive at Standard Chartered Bank

Job Summary

• As a Standard Chartered Premium Executive, you'll be responsible for managing and developing relationships with high-profile clients to drive business growth and meet the bank's strategic objectives. 
• You'll provide exceptional customer service with the provision of financial solutions while managing operational risk and regulatory requirements.

About Wealth and Retail Banking

• We service more than 13 million individuals and small businesses, with a focus on the affluent segment which encompasses Private Banking, Priority Private, Priority Banking, and Premium. In the mass retail space, we're focused on emerging affluent clients who will progress in their wealth journey with us and form the pipeline of future affluent clients. 
•  We’re a leading wealth manager in Asia, Africa and the Middle East, and our deep local presence and international network enables us to capture the strong structural tailwinds which are driving cross-border wealth flows.
• Our comprehensive product propositions span across deposits, payments, financing, advisory, investments and bancassurance. 
•  We’re investing USD $1.5 billion in our Affluent banking business.
• Our investment focuses on affluent frontline teams, wealth and digital platforms, and client centres, as well as brand and marketing, to drive growth.
• You’ll join a growing franchise within Standard Chartered Group.

Key Responsibilities

• Manage a portfolio of emerging affluent clients,  acquiring new customers
• Deepening existing relationship and growing their portfolio.
• Provide outstanding client experiences. 
• Delivering advisory led wealth solutions and sale of wealth management products.
• Organised, follow-up leads, complete and record appointments, close customer requests.
• Support our clients to meet their financial needs, as they progress through their career and life-stages. 
• Build relationships for the long-term and understand clients’ financial needs and aspirations to grow, manage and protect their wealth, with appropriate investment solutions. 
• Keep abreast of market trends, new product offerings and the latest campaigns.
• Ensuring regulatory compliance in how the clients’ accounts are conducted
• Maintaining high service client experience standard for our clients.

Risk Management:

• Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group.
• Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them Reference all responsibilities Under Risk Management .
• Framework the ability to interpret the Group’s financial information, identify key issues based on this information and put in place appropriate controls and measures.

Governance:

• Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role

Regulatory & Business Conduct:

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Operation of Financial Markets; Financial Crime Prevention;  The Right Environment.]
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

Key stakeholders:

• Wealth Management Team
• Branches.

Qualifications

• Academic or Professional Education/Qualifications; Bachelors Degree  
• Relevant trainings i.e. mandatory & developmental - role specific, and regulatory/compliance bank wide & role specific.

Skills and Experience:

• Banking knowledge and sales experience for at least 3-5 years.
• Excellent communication, interpersonal and relationship building skills.
• Ability to learn new products and services quickly.
• Market awareness and benchmarking.
• Management information.
• Work in a flexible and agile way.
• Courageous, creative, responsive, and trustworthy.
• Thrives in an international environment.
• Enjoys being in a team, engaging with co-workers.
• Motivated self-starter, identifying opportunities.
• Maintains a high standard of personal conduct and lives our valued behaviours
• The CBN grade for this role will be : Senior Banking Officer/Assistant Manager.