Job Rples at Cirvee

Role Description 

• The People Operations Manager is a full-time, on-site role based in Ibadan, responsible for overseeing the employee lifecycle and supporting a positive, high-performance work environment. This role manages recruitment, onboarding, performance management, and employee engagement initiatives aligned with Cirvee’s mission and values. The People Operations Manager will develop and implement HR policies, coordinate training and development programs, and ensure compliance with relevant labor regulations. The role also involves partnering with leadership to support workforce planning, maintaining accurate HR records and systems, and serving as a trusted point of contact for team members on HR-related matters.

Qualifications

• Demonstrated experience in core HR functions such as recruitment, onboarding, performance management, and employee relations.
• Skills in designing and implementing HR policies, processes, and frameworks that support organizational growth and compliance.
• Strong communication, conflict resolution, and stakeholder management skills to work effectively with diverse teams and leadership.
• Ability to analyze HR data, prepare reports, and use insights to improve people practices and organizational outcomes.
• Proficiency with HRIS or HR-related digital tools and the ability to manage accurate employee records and documentation.
• Experience planning and delivering training, learning, and development programs that align with organizational needs.
• Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field; professional HR certification is an advantage.
• Prior experience in an education, training, or tech-focused organization is beneficial, along with familiarity with local labor laws in Nigeria.

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Role Description

• The Front Desk Associate is a full-time remote role responsible for managing incoming calls, messages, and customer inquiries in a professional and timely manner. This role includes greeting and assisting customers virtually, coordinating information between sales agents and internal teams, and maintaining accurate records in digital systems.
• The Front Desk Associate will handle scheduling, respond to questions about services, escalate issues when needed, and support daily operational tasks.
• The role requires consistent, reliable online presence, clear communication, and strong attention to detail to ensure a smooth experience for customers and team members.

Qualifications

• Strong customer-facing skills, including Customer Service and Communication abilities.
• Professional Phone Etiquette and experience with core Receptionist Duties.
• Solid Computer Literacy, including comfort with email, video calls, and basic office software.
• Ability to manage multiple tasks, prioritize effectively, and maintain accurate digital records.
• Reliable internet connection and suitable remote work setup.
• Previous experience in front desk, call center, or customer support roles is preferred.
• High school diploma or equivalent; additional training in office administration or customer service is a plus.
• Comfort working in a fast-paced environment and collaborating with geographically dispersed teams.