Front Desk Associate at Cirvee

Role Description

• The Front Desk Associate is a full-time remote role responsible for managing incoming calls, messages, and customer inquiries in a professional and timely manner. This role includes greeting and assisting customers virtually, coordinating information between sales agents and internal teams, and maintaining accurate records in digital systems.
• The Front Desk Associate will handle scheduling, respond to questions about services, escalate issues when needed, and support daily operational tasks.
• The role requires consistent, reliable online presence, clear communication, and strong attention to detail to ensure a smooth experience for customers and team members.

Qualifications

• Strong customer-facing skills, including Customer Service and Communication abilities.
• Professional Phone Etiquette and experience with core Receptionist Duties.
• Solid Computer Literacy, including comfort with email, video calls, and basic office software.
• Ability to manage multiple tasks, prioritize effectively, and maintain accurate digital records.
• Reliable internet connection and suitable remote work setup.
• Previous experience in front desk, call center, or customer support roles is preferred.
• High school diploma or equivalent; additional training in office administration or customer service is a plus.
• Comfort working in a fast-paced environment and collaborating with geographically dispersed teams.