Fresh Vacancies at Population Services International (PSI)

Department: Global Operations-Africa
Reports to: the Country Representative, PSI Nigeria   

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• PSI Nigeria is a dynamic platform implementing cutting edge programming to improve women’s access to vital reproductive health services.  PSI is looking for a Business Operations Manager (BOM) to provide leadership, execution and oversight of PSI Nigeria’s operational support to its programs in Nigeria. The Business Operations portfolio includes Procurement, Warehousing and Supply Chain Management (PSM), Information Technology, Travel management and Logistics, and Security.
• The BOM develop operational strategies, systems, processes and guidelines that will enable PSI Nigeria attains the highest level of operational excellence and compliance. The BOD’s scope will also include capacity building efforts focusing on strengthening PSI’s operations team to develop, implement and manage cost effective and efficient policies and practices, with attention to rigorous internal control systems and procedures that will ensure risk reduction and adherence to PSI and donor regulations.

Your contribution
Overall Platform Operational Excellence:

• Lead the development and implementation of PSI Nigeria’s operational policies and procedures in line with PSI global operational standards, donor requirements and local laws
• Ensure PSI network quality and operational excellence standards and compliance requirements are met
• Undertake periodic systems review of Supply chain, Logistics, Duty of care and Information technology to identify areas for improvement and compliance with PSI and Donor policy
• Ensure PSI is fully complaint with the local laws and regulation and legal registrations, licenses, and MoUs are valid and on file.
• Address internal and external audit findings related to business operations functional areas and execute management action plans.

Procurement:

• Oversee the design, development and execution of the Annual Procurement Plans for all goods and services deemed necessary for the implementation of the programs
• Ensure roles and responsibilities of all staff members involved in the procurement management are clear, delegation of roles, responsibilities, & authority is well segregated.
• In order achieve the best Value for Money, ensure properly planned and executed procurements achieved through open competition, result in economic and efficient use of funds and dictate bid evaluations
• Oversee the process of establishing and maintaining prequalified suppliers, in accordance with PSI Nigeria’s vendors pre-qualification and selection processes.
• Manage supplier framework agreements/ consultant agreements and ensure timely and periodic vendor/ consultant performance assessments

Supply chain management and logistics:

• Oversee the supply planning and ordering process of the ethical products is done in accordance with PSI global procurement procedures
• Ensure PSI Minimum Warehousing Standards and protocols are complied
• Overseeing preparation of monthly inventory reports and variance analysis, as well as reviewing and approving inventory adjustment entries as needed
• Review travel management protocols and systems, identity any existing gaps and suggest improvement plans
• Ensuring that vehicles are serviced/repaired, licensed, insured, roadworthy and have the standard tools and accessories required by the traffic regulatory bodies

Asset management, IT and security:

• Overall organizational asset and office/ warehouse management through an asset register and controls put in place at various locations for asset movement
• Facilitate adequate organisational insurance requirements, including for staff, and all organizational assets
• Support the IT portfolio and ensure adequate support for PSI Nigeria IT needs
• Oversee the development, review and implementation of the platform Security Management plan
• As part of PSI’s risk mitigation strategy and essential to fulfilling its Duty of Care obligations, ensure all PSI personnel receive safety and security training appropriate to their circumstances.
• Ensuring safety and security at all rented premises and acting as first link for the contracted security companies in all security matters

What are we looking for?
We are looking for a highly ambitious individual a passion in public health, willing and able to learn by doing in a very demanding position. In particular, we are looking for:

• Master's degree or equivalent experience in a relevant field (e.g. Business Management, Logistics, Supply chain management; Procurement, Finance, )
• Minimum of 7+ years relevant experience in similar-sized organization
• Proficiency in English is required
• Experience managing multiple projects and integrated programs in highly demanding environment.
• Experience with operational and Supply chain management of large donor funded programs
• Excellent communication, and writing skills,
• A team builder with excellent people skills; culturally sensitive and have the ability and interest to identify and work with a multi-cultural and diverse team
• Strong leadership skills; Planning and organization skills, Strategic and analytical thinking.
• Strong customer service skills
• Excellent analytical and quick problem-solving skills
• Great powerpoint skills – able to ‘translate’ ideas/takeaways from discussions into professional-grade outputs.
• Highly organized, creative proactive, problem solving and a self-starter

The candidate we hire will embody PSI’s corporate values:

• Measurement: You use hard evidence to make decisions and guide your work. You set clear goalposts in advance and explain clearly if you need to move them.
• Pragmatism: You’ll strive to deliver the best possible result with the resources available. You won’t be paralyzed by a need to make things perfect.
• Honesty: You own your mistakes and are open about your shortcomings – it’s the only way you’ll learn and improve.
• Collaboration: You’ll quickly establish a mental map of whom you can rely on for what, on your team, at headquarters, and in our country offices – if you try to do it all yourself, you won’t succeed.
• Trust: You accept limits to your sphere of control and give colleagues the benefit of the doubt.
• Commitment:  You are in it for the long-haul and want to grow with the organization, just like PSI serves its consumers and partners with host-country governments through thick and thin.

go to method of application »

Job ID: 2021-3313

Category: Country Program Operations
Department: Global Operations- Africa
Reports to: The Regional Social Enterprise Lead with a dotted line to the Country Representative

Summary of the Specific Roles
Marketing leadership:

• Working closely with the PSI Social Enterprise teams, Lead planning and launch of the new Global PSI brands in the Nigeria market.
• Lead the sales, and medical detailer teams, and work closely with the Social Enterprise Lead to ensure Nigeria’s enterprise goals relating to the P&L, Market Growth and Market execution are achieved.
• Develop PSI Nigeria’s annual marketing and business planning process for all brands.
• Propose and lead the market research and landscaping process developing useful market and consumer insights to data driven decision making by PSI.
• Propose and track metrics to measure the effectiveness of PSI marketing interventions;
• Oversee scale of the Sales Force Automation and other digital innovations to drive PSI objectives of sustainably bringing care closer to the consumers.
• PSI lead representative at market development engagements with different stakeholders including MoH, Private and Commercial players.
• Work with the pharmacy teams to lead new product registrations in Nigeria
• Identification of strategic partnerships in Nigeria that could expand product offerings beyond the PSI owned brands.

Key Performance Indicators:

• Marketing Strategy and Plans for existing and new products, developed and executed in line with PSI planning guidelines
• Marketing spend fully managed within approved budgets
• PSI Business Plan commitments on market growth, revenue targets and brand performance achieved.
• Financial monitoring system developed for the Strategic Business Unit with monthly monitoring and reporting structure;
• Social Enterprise marketing plan in place addressing products, price, promotion (including site communication plans) & place and activities implemented that will lead to increased visibility, customer volume to the clinics, increased revenue/ profits and clinic financing;
• Timely visibility of sales and medical detailer activities and field performance through SFA
• Market Landscaping and intelligence reports for decision making
• Strategic products and partnerships identified for potential engagement by PSI.

Qualifications

• Degree in Business or relevant subject or fields (e.g. Finance, Entrepreneurship).
• Degree across a variety of disciplines including Strategic Account Management, Marketing, Medicine, Finance, B/P Administration
• CIM and MBA.

Experience:

• 7+ years of  experience  working  at the management level of a business enterprise;
• Finance background either through education or experience;
• External experiences and international experience is a plus;
• Understanding of local healthcare and small and medium enterprises systems is a plus;
• Experience in social enterprises an added advantage.
• Experience in sales and brand management from an FMCG background an added advantage
• Must be authorized to work in country of hire.

Key Personal Competencies:

• Business & Financial Acumen: Understands and intelligently applies economic, financial, and industry data to make sound business decisions.
• Influencing/Negotiation skills: Ability to understand both internal and customer perspectives so as to be able to build a win-win strategy for financial and value-based negotiation.
• Working Across Boundaries: Thinks and acts beyond one’s silo – bridges team, functional, divisional and/or geographical boundaries.
• Strategic Thinking: Visualizes the way forward, identifying opportunities that add value to the work and to the business.
• Project Management: Organizes work efforts by prioritizing tasks, using resources optimally, establishing appropriate deadlines and ensuring on-time delivery.
• Productive Communication: Plans and delivers ideas and information to others in an impactful manner.
• Strategic Business Management: Ability to set strategic plans, consider execution tradeoffs and continuously adjust approaches to maximize business
• Market Access: Deep knowledge of the healthcare environment, payer decision- making processes, product pricing and distribution to demonstrate value to franchisees and their customers across our therapeutic
• Highly self-driven and passionate about what they do

The candidate we hire will embody PSI’s corporate values:

• Measurement: You use hard evidence to make decisions and guide your work. You set clear goalposts in advance and explain clearly if you need to move them.
• Pragmatism: You’ll strive to deliver the best possible result with the resources available. You won’t be paralyzed by a need to make things perfect.
• Honesty: You own your mistakes and are open about your shortcomings – it’s the only way you’ll learn and improve.
• Collaboration: You’ll quickly establish a mental map of whom you can rely on for what, on your team, at headquarters, and in our country offices – if you try to do it all yourself, you won’t succeed.
• Trust: You accept limits to your sphere of control and give colleagues the benefit of the doubt.
• Commitment: You are in it for the long-haul and want to grow with the organization, just like PSI serves its consumers and partners with host-country governments through thick and thin.