Latest Jobs at Interswitch Group

Job Description

• To deliver standard business operations services to retain existing customers in relation to Incident resolution, Problem reporting, Event Monitoring, Implementation & Configuration on Applications.

Responsibilities
Incident Solution:

• Shall ensure that all 1st level incidents logged are resolved with a view to meeting set SLA/Customer satisfaction while liaising closely with relevant teams
• Shall ensure proper cleanup of after effect of incidents with a view to eliminating financial exposure and customer dissatisfaction
• Shall adequately document known issues and detailed work-around that can be applied in the case of a re-occurs
• To adequately report problems resulting from incidents with a view to completely resolve root cause Event Monitoring
• To ensure timely event detection with a view to averting critical incidents or proactively managing the outcome of such events
• To ensure that incidents are created for all critical events and escalated by all means necessary to guaranty the shorted resolution timeframe

Implementation / Configuration Management:

• Set up/ Configure settlement, Dispute and Reconciliation applications/servers as deployed by the technology team
• Suggest improvement to the process with a view to make operations better
• Perform user acceptance tests (UAT) for 3rd party integrations
• Provide support to merchants and 3rd party integrators (eg CWIPs) integrating to our products
• Maintain high customer satisfaction levels with the projects handled
• Onboard customers on product/applications for transaction processing, settlement, Dispute and Reconciliation on Interswitch’s platforms and applications

Requirements

• BSc or BEng in Computer Science / Business Information Technology
• Programming or SQL scripting skills added advantage
• ITIL foundation experience added advantage

Technical Skills:

• A Basic understanding of SQL
• Basic understanding of Electronic funds transfer processing
• Understanding of Basic Networking/File Transfer protocol
• An understanding of Basic Linux Command
• A basic understand the concept of Kubernetes
• Basic knowledge of programming languages
• Trace/Data analysis

Behavioural Competencies:

• Collaboration
• Customer focus
• Empathy
• Pro-activity

Soft Skills:

• Communication.
• Interpersonal Skills.
• Problem-solving.
• Critical Thinking.

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Job Description

• To carry out accurate and timely delivery of routine operations services with regards to operations of products and services offered on the Inters witch Network.

Responsibilities

• Ensure delivery of accurate and timely operations service delivery for seamless Pre-processing, Real-time processing, dispute management and post transaction processing activities in regard to the following services:

Functional Responsibilities:

• Settlement Computation and Collation
• Switched transactions settlement
• Processed transactions billing
• Services/Network billing
• Settlement Adjustment
• Settlement Re presentment
• Exception Investigation and resolution/escalation
• Ensure disputes to be settled daily are settled accordingly
• Identify exceptions to the above, investigation and resolve/escalate

Dispute Operations:

• Arbitration
• Arbitration Billing
• Pre-arbitration
• Chargeback processing

File Processing:

• Card Scheme clearing file processing
• (Mastercard, Visa, Discover, Amex, JCB etc)
• Card file processing
• Routine Report Delivery:
• Daily Settlement Reports (Details and Summaries)
• Daily Card Management Reports (Card balance, statement, Activity reports)
• Periodic Analytical reports ie Weekly, Monthly or Quarterly(QOC, QMR, CBN Data etc)
• Ensure delivery of Daily Dispute Reports (Details)
• Ensure delivery of Arbitration Billing Report are provided to relevant parties as in defined frequency

Specialized Services:

• Airtime Stock Balance monitoring and reconciliation reporting
• Airtime Stock procurement and top up confirmation
• Agent registration
• Agency Network Virtual account top up
• Agent Details update management
• Mobile Platform Business Reversal Settlement Advice

Service Desk:

• Case Resolution

Requirements
Education and Experience: 

• Academic Qualification(s): BEng / BSc
• Professional Qualification(s): N/A however relevant experience in EFT and/or Accounting systems principles is an advantage
• Experience (Number of relevant years): 1 - 2 years

Functional Competencies: 

• Customer Service Delivery
• Business Tools Utilization
• Continual Process Improvement
• Time Management