Operations Engineer (Support / Implementation) at Interswitch

Job Description

• To deliver standard business operations services to retain existing customers in relation to Incident resolution, Problem reporting, Event Monitoring, Implementation & Configuration on Applications.

Responsibilities
Incident Solution:

• Shall ensure that all 1st level incidents logged are resolved with a view to meeting set SLA/Customer satisfaction while liaising closely with relevant teams
• Shall ensure proper cleanup of after effect of incidents with a view to eliminating financial exposure and customer dissatisfaction
• Shall adequately document known issues and detailed work-around that can be applied in the case of a re-occurs
• To adequately report problems resulting from incidents with a view to completely resolve root cause Event Monitoring
• To ensure timely event detection with a view to averting critical incidents or proactively managing the outcome of such events
• To ensure that incidents are created for all critical events and escalated by all means necessary to guaranty the shorted resolution timeframe

Implementation / Configuration Management:

• Set up/ Configure settlement, Dispute and Reconciliation applications/servers as deployed by the technology team
• Suggest improvement to the process with a view to make operations better
• Perform user acceptance tests (UAT) for 3rd party integrations
• Provide support to merchants and 3rd party integrators (eg CWIPs) integrating to our products
• Maintain high customer satisfaction levels with the projects handled
• Onboard customers on product/applications for transaction processing, settlement, Dispute and Reconciliation on Interswitch’s platforms and applications

Requirements

• BSc or BEng in Computer Science / Business Information Technology
• Programming or SQL scripting skills added advantage
• ITIL foundation experience added advantage

Technical Skills:

• A Basic understanding of SQL
• Basic understanding of Electronic funds transfer processing
• Understanding of Basic Networking/File Transfer protocol
• An understanding of Basic Linux Command
• A basic understand the concept of Kubernetes
• Basic knowledge of programming languages
• Trace/Data analysis

Behavioural Competencies:

• Collaboration
• Customer focus
• Empathy
• Pro-activity

Soft Skills:

• Communication.
• Interpersonal Skills.
• Problem-solving.
• Critical Thinking.