Latest Jobs at International Organization for Migration - IOM

Responsibilities

• The Operations Assistant (Field Support) will be responsible for providing assistance to migrants hosted at Transit center, arrival assistance at the airport, profiling of migrants on Mimosa and coordination of transport activities.
• Undertake field support activities in assigned area or areas, such as at the airport, transit center, third-party facility in relation to transportation.
• Perform airport services, such as providing arrival assistants; verifying identities and documentation; assisting with airport formalities, including flight arrivals, curb-side assistance, check-in, luggage formalities, immigration procedures, security screening systems; escorting arriving individuals to ground transportation and departing individuals to their gates; visually confirming flights have departed; ensuring individuals with special needs or equipment receive appropriate support; and, as needed, sending notifications using relevant systems.
• Assist individuals at transit centers or third-party facilities, including upon arrival with sign-in, verification of identity, orientation, food and non-food items and room assignments; during their stay with food and non-food items, instructions, briefings, activities and resolution of issues; and upon departure for medical appointments, return travel or onward travel with briefings, luggage support and transition to transportation. Enter and update relevant data in the appropriate systems and ensure vulnerable individuals are assisted in a manner that ensures their safety, security and comfort; report all issues immediately to the appropriate supervisor(s).
• Provide assistance at transit centers and third-party facilities for extended periods of up to 12 hours and during overnight periods, ensuring the needs of individuals are met throughout their stay. Communicate promptly with third-party facility representatives and/or supervisors if issues arise.
• Assist in the coordination of transportation from airport, transit centres, MHC facilities and third-party facilities, including liaising with service providers, ensuring the identity verification, readiness and organization of individuals being transported, and providing relevant briefings. Assist with baggage sorting, tagging and handling and escort individuals on transportation as needed. Ensure individuals with special needs are provided with appropriate services and report any issues to supervisors immediately.
• Provide interpretation services for individuals at the airport, in transit centers, and third-party facilities or during transport.
• Provide regular feedback on work being accomplished to the Senior Operations Assistant and/or supervisors and team members and keep supervisors immediately informed of any issues requiring their attention.
• Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with standards of conduct and data protection rules. Alert the Senior Operations Assistant or management of any non-compliance to SOPs or codes of conduct by IOM staff members or partners.
• Perform such other duties as may be assigned .

Qualifications
Required Qualifications and Experience
Education

• Bachelor’s degree in social work, Economics, Business Administration and other related degrees with two years of progressive relevant working experience.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

• Prior Movement Operations, transportation-related and/or management experience a strong advantage.
• Minimum two years’ experience with first degree in related field, preferable progressive relevant professional experience with other UN Agency, INGO or NGO.
• Training in emergency and disaster response is an added advantage.
• Experience working in a multi-cultural environment with others with diverse professional background is required.

Skills

• Good knowledge of Word, Excel and Internet.
• Good communications skills and proven ability to work in a team.
• Self-motivated, ability to work with minimum supervision; ability to work with tight deadlines.
• Demonstrated ability to maintain details, accuracy, and confidentiality

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Responsibilities

• Support in the implementation of the plan of activities of the project(s) under the direct coordination of the National Project Officer (Protection); support day to day activities and administrative processes; report regularly on the challenges and progress recorded in realization of activities.
• Assist with monitoring the case management and support of vulnerable migrants, including conducting screening interviews and intake as required as well as referral and treatment (e.g. screening, interviewing, counselling, referral or assistance).
• In line with the existing Internal guidance notes and SOP on FTR, coordinate with relevant stakeholders to provide family tracing and reunification (FTR) and reintegration support to unaccompanied and separated children (UASC) and adult migrants unable to make decisions for themselves.
• Assist in communicating with appropriate IOM units and field offices, including psychosocial assistance, counter-trafficking et al;
• Facilitate temporary shelter placement for vulnerable migrants when required.
• Support the monitoring of the reintegration of beneficiaries related activities when necessary.
• Assist in the coordination of inter-agency fora (e.g. Protection cluster, child-protection sub-cluster, gender-based violence sub-cluster, relevant task forces, etc) and monitoring the protection needs of mobile populations as well as communities affected by mobility and their systematic reporting and solution;
• Conduct field visits, as and when necessary.
• Perform such other duties as may be assigned.

Qualifications

Required Qualifications and Experience

Education

• Completed University degree from an accredited institution in International Relations, Social Science, Economics, Migration studies, Law, Humanitarian Affairs, or related field.
• Minimum two years of experience for candidates holding a first level university degree and above or a minimum of three years for a high school diploma in the field of migration management.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

• Experience preferably in migration management, protection, and/or GBV, and related areas;
• Good knowledge of administration and evaluation of concepts and procedures.
• Experience in liaising with government, international organizations, and private sector entities.
• Experience in supporting all aspects of project management and familiarity with international protection standard and EU regulations is desirable, experience in counselling, human relations, and management.
• Ability to work and deliver within short timelines and support large groups of vulnerable migrants.

Skills

• Good knowledge of information technology and proficiency in Microsoft Office applications especially Excel, Word, PowerPoint, Publisher, and SharePoint.
• Strong analytical, organizational, and reporting skills.

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Responsibilities

• Provide overall support to the day-to-day implementation of reintegration projects under PxD through rights-based approaches.
• Provide rehabilitation and reintegration support to returned migrants in close coordination with the Senior Project Assistant, by preparing, screening filing, and presenting the documentation of vulnerable cases for references and monitoring.
• Provide technical and administrative support to relevant state and non-state actors, including training institutions, involved with providing rehabilitation and sustainable reintegration assistance.
• Support liaisons with relevant governmental, non-governmental (NGOs), international organizations as well as other relevant stakeholders, on partnerships and assistance to migrants in coordination with the supervisor.
• Distribute travel allowances and return grants to returning migrants, as appropriate.
• Contribute to review conditions of the business plan as pertaining to the reintegration programs and raise any issues. Carry-out field visits to the beneficiaries' business sites to monitor the implementation of the activities. 
• Assist with the development of the beneficiary profile and needs assessment formats and ensure the documentation and filing of all beneficiaries in a database for reference and monitoring including regular update of beneficiaries’ information in MIMOSA. 
• Collect, prepare and present information through periodic and ad-hoc monitoring reports on reintegration activities for evidenced-based programming. Assist in the preparation for the exchange of information to relevant counterparts. 
• Facilitate the entry of returning migrant data as required in MiMOSA and/or other relevant database as required by the project in coordination with the Senior Reintegration Assistance. Prepare data for further processing, analysis and reporting.
• Support the monitoring of the reintegration of beneficiaries related activities when necessary.
• Provide support to the assessment of the qualitative and quantitative impact of grants and community projects.  
• Undertake duty travel as required.
• Perform any other duties as may be assigned

Qualifications

Required Qualifications and Experience

Education

• Completed University degree from an accredited institution in International Relations, Social Science, Economics, Migration studies, Law, Humanitarian Affairs, or related field with two years of related professional experience, preferably in migration related operational and field functions, or 
• High School diploma with four years of related professional experience, preferably in migration related operational and field functions

Experience

• Experience in working with migrants and source/transit communities; particularly the socio-economic reintegration of returnees or other groups;
• Familiarity with programmatic issues surrounding return, reintegration and migration management.
• Knowledge of social development issues as well as general migration related issues in the country and the region.
• Proven experience in liaising and building effective partnerships with donors, government authorities, private sector entities, other national/international institutions, and local and international NGOs

Skills

• Demonstrated proficiency with Microsoft Office applications, including Excel, PowerPoint, Good knowledge of information technology and proficiency in Microsoft Office applications especially Excel, Word, PowerPoint, Publisher, and SharePoint.
• Good communication skills (Oral and Written).
• Demonstrated proficiency with Microsoft Office applications, including Excel, PowerPoint, Good knowledge of information technology and proficiency in Microsoft Office applications especially Excel, Word, PowerPoint, Publisher, and SharePoint.
• Ability to independently carry out tasks.
• Ability to multi-task and to prioritize required.