Operations and Supply Chain Manager at Dicalo Consulting Group

Role Summary 

• Our client is seeking a highly strategic, detail-oriented, and execution-driven Operations & Supply Chain Manager to oversee and optimize the company’s end-to-end operational and supply chain activities across retail, e-commerce, warehousing, procurement, fulfillment, and distribution channels.
• The ideal candidate will play a critical role in ensuring operational efficiency, inventory availability, cost optimization, demand planning, and seamless coordination between departments to support the company’s aggressive growth and expansion objectives.
• This role requires a strong leader with experience in FMCG, beauty, skincare, retail, e­commerce, or consumer goods environments, with the ability to manage both strategic planning and day-to-day execution.

Key Responsibilities
Supply Chain Management:

• Oversee the end-to-end supply chain process including procurement, inventory management, warehousing, fulfillment, and logistics.
• Develop and implement supply chain strategies to improve operational efficiency and reduce costs.
• Monitor supplier performance and ensure timely procurement and delivery of goods.
• Manage relationships with manufacturers, suppliers, logistics providers, and third-party partners.
• Identify and mitigate supply chain risks and operational bottlenecks.

Inventory & Warehouse Management:

• Ensure optimal inventory levels across stores, warehouses, and fulfillment centers.
• Monitor stock movement, replenishment cycles, and inventory forecasting.
• Implement inventory control systems to minimize stock discrepancies, wastage, and stockouts.
• Coordinate regular stock counts, audits, and reconciliations.
• Ensure warehouse operations comply with operational, safety, and quality standards.

Fulfillment & Logistics:

• Oversee order fulfillment processes across retail and e-commerce channels.
• Ensure timely and accurate dispatch and delivery of customer orders.
• Monitor logistics performance metrics including delivery timelines, order accuracy, and customer satisfaction.
• Develop strategies to improve delivery efficiency and reduce logistics costs.
• Coordinate with customer service teams on fulfillment-related escalations.

Operations Management:

• Drive operational excellence across all operational touchpoints within the business.
• Develop and implement SOPs, operational frameworks, and process improvements.
• Ensure effective coordination between Sales, Marketing, Finance, Customer Service, and Inventory teams.
• Monitor operational KPIs and prepare periodic operational performance reports.
• Support expansion initiatives including new stores, stockist onboarding, and regional expansion projects.

Demand Planning & Forecasting:

• Collaborate with Sales and Marketing teams to forecast demand and align inventory planning accordingly.
• Analyze sales trends, historical data, and market insights to improve forecasting accuracy.
• Ensure inventory investment aligns with projected sales and business objectives.

Procurement & Vendor Management:

• Lead procurement planning and supplier negotiations.
• Evaluate vendors based on quality, pricing, timelines, and reliability.
• Ensure procurement processes align with company budgets and operational goals.
• Identify alternative sourcing opportunities to reduce dependency risks.

Performance Management & Reporting:

• Develop and track operational KPIs across departments.
• Prepare weekly, monthly, and quarterly operational reports for management review.
• Monitor team productivity, operational efficiency, and execution timelines.
• Ensure accountability and performance discipline across operations teams.

Compliance & Risk Management:

• Ensure compliance with internal operational policies and regulatory requirements.
• Implement controls to safeguard company inventory, assets, and operational data.
• Monitor operational risks and develop mitigation strategies.

Key Performance Indicators (KPIs)
The Operations & Supply Chain Manager will be measured on:

• Inventory availability rate
• Stock accuracy and reconciliation
• Order fulfillment turnaround time
• Logistics and operational cost efficiency
• Supplier performance and procurement timelines
• Warehouse efficiency
• Reduction in stockouts and operational losses
• Execution of operational projects and timelines

Requirements
Qualifications & Experience:

• Bachelor’s Degree in Supply Chain Management, Operations Management, Business Administration, Logistics, or related field.
• Professional certifications such as:
  • APICS
  • CIPS
  • PMP
  • Lean Six Sigma arean added advantage.
• 5–8 years of experience in operations and supply chain management.
• Prior experience within:
  • FMCG
  • Beauty & Skincare
  • Retail
  • E-commerce
  • Consumer Goods environments are highly preferred.
• Proven experience managing warehouse, procurement, fulfillment, and logistics operations.

Required Skills & Competencies:

• Strong operational and analytical thinking.
• Supply chain planning and inventory management expertise.
• Strong leadership and team management skills.
• Excellent negotiation and vendor management capability.
• Strong reporting and data analysis skills.
• High attention to detail and accountability.
• Problem-solving and execution ability.
• Excellent communication and stakeholder management.