Ongoing Recruitment at Fina Trust Microfinance Bank Limited

Key Responsibilities

Financial Operations & Transaction Management

• Process and review financial transactions including payments, receipts, and journal entries.
• Ensure all financial transactions are accurately recorded in the accounting system.
• Monitor daily financial activities and ensure proper documentation and approvals are in place.
• Support disbursement processes and verify completeness of supporting documents.

Reconciliation & Reporting

• Perform daily, weekly, and monthly reconciliations (bank, ledger, and suspense accounts).
• Investigate and resolve discrepancies in a timely manner.
• Assist in preparing periodic financial reports and schedules.
• Maintain up-to-date financial records for audit and reporting purposes.

Accounts Payable & Receivable

• Manage vendor payments and ensure timely processing of invoices.
• Monitor receivables and follow up on outstanding balances where necessary.
• Maintain accurate records of payables and receivables.

Compliance & Internal Controls

• Ensure adherence to internal financial policies, procedures, and regulatory requirements.
• Support internal and external audit processes by providing required documentation.
• Identify control gaps and recommend improvements to mitigate financial risks.
• Ensure proper segregation of duties and compliance with approval limits.

Budgeting & Financial Support

• Assist in budget preparation and monitoring.
• Track actual expenses against budget and report variances.
• Provide financial data and analysis to support management decision-making.

Process Improvement & Support

• Continuously review finance processes to improve efficiency and accuracy.
• Support implementation of financial systems and process enhancements.
• Collaborate with other departments to ensure smooth financial operations.

Key Performance Indicators (KPIs)

• Accuracy and timeliness of financial transactions
• Reconciliation completion and discrepancy resolution time
• Compliance with internal controls and audit requirements
• Timeliness of financial reporting
• Reduction in financial errors and operational risks

Qualifications & Experience

• Bachelor’s degree in Accounting, Finance, or related field
• 2–4 years’ experience in finance operations, accounting, or similar role (preferably in banking or microfinance)
• Professional certification (e.g., ICAN, ACCA – in view or completed) is an added advantage

Skills & Competencies

• Strong analytical and numerical skills
• High attention to detail and accuracy
• Good knowledge of accounting principles and financial regulations
• Proficiency in accounting software and Microsoft Excel
• Strong organizational and time management skills
• Integrity and ability to handle confidential information
• Effective communication and teamwork skills

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Key Responsibilities

Customer Service Functions

• Serve as the first point of contact for customers, addressing inquiries, complaints, and service requests professionally.
• Provide information on the bank’s products and services, including savings, loans, and other financial solutions.
• Maintain strong customer relationships to enhance satisfaction and retention.
• Resolve customer issues promptly or escalate when necessary.

Teller/Cash Handling Functions

• Process cash deposits, withdrawals, transfers, and other financial transactions accurately.
• Verify customer identity and ensure all transactions comply with KYC and regulatory requirements.
• Balance cash drawers and reconcile transactions at the end of each day.
• Detect and report suspicious or fraudulent transactions in line with internal controls.

Operational Support

• Maintain proper documentation and records of all transactions.
• Support account opening processes and ensure completeness of customer documentation.
• Ensure strict adherence to internal controls, policies, and procedures.
• Assist in branch administrative and operational tasks as required.

Compliance & Risk Management

• Ensure compliance with regulatory requirements and company policies.
• Maintain confidentiality of customer and company information.
• Identify operational risks and escalate issues promptly.

Key Performance Indicators (KPIs)

• Transaction accuracy rate
• Customer satisfaction levels
• Cash balancing discrepancies (if any)
• Turnaround time for customer service
• Compliance with policies and procedures

Qualifications & Experience

• Minimum of HND/B.Sc. in Banking & Finance, Business Administration, or related field
• 1–3 years experience in a similar role, preferably in microfinance or banking
• Basic knowledge of financial services and products

Skills & Competencies

• Strong numerical and cash-handling skills
• Excellent communication and interpersonal skills
• High level of integrity and attention to detail
• Customer-focused with problem-solving abilities
• Ability to work under pressure and meet deadlines
• Basic computer proficiency (MS Office and banking applications)