Ongoing Recruitment at Estuary Business Solutions Ltd

Job Summary:

We are seeking a highly analytical and proactive Business Analyst to support our Enterprise Automation Programme. The ideal candidate will be responsible for identifying, analyzing, and documenting business use cases suitable for automation using Artificial Intelligence (AI) and Robotic Process Automation (RPA). This role is critical to driving operational efficiency and delivering value across the organization.

Key Responsibilities:

• Collaborate with stakeholders across departments to gather and analyze business processes and workflows.
• Identify and prioritize use cases for automation based on feasibility, impact, and alignment with strategic goals.
• Conduct gap analysis and assess current processes for automation readiness.
• Develop detailed business requirements, process maps, and documentation for automation candidates.
• Work closely with the RPA and AI development teams to translate business needs into technical solutions.
• Support the creation of business cases for automation initiatives, including ROI and efficiency metrics.
• Facilitate workshops and discovery sessions to uncover automation opportunities.
• Monitor and report on the progress and impact of implemented automation solutions.

Qualifications & Experience:

• Bachelor’s degree in business administration, Information Technology, or related field.
• Minimum of 3–5 years of experience in business analysis, preferably within automation, digital transformation, or IT projects.
• Experience in process mapping and business process reengineering.
• Excellent stakeholder management and communication skills.
• Analytical mindset with a focus on problem-solving and value delivery.

Preferred Skills:

• Certification in Business Analysis (CBAP, PMI-PBA) 
• Familiarity with Agile and Scrum methodologies.
• Experience working in telecoms or enterprise-scale environments.

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You will be responsible for providing front-line primary business and technical support to clients on various issues and problems relating to business engagement and technical readiness of EBS Products and Services. You will also be responsible for responding to, documenting and resolving customer queries for resolution in a timely manner.
This role is also responsible for platform readiness, analysis and reporting on client engagement activities feedback/inquiries and complaint resolution, activity report and analysis of the company’s product and services. The activities are not limited to the listed:

You are required to be diligent with your performance at all times, excellent in your delivery and be customer centric in your contact with customers/clients and others.
As a technical Customer Support, your role can also include supervising the activities and performance of others, for those assigned this responsibility, your supervisory responsibilities will be clearly outlined and agreed during onboarding and induction.

Duties & Responsibilities:

• Understanding and promoting company product and services.
• Deliver a support framework and procedure to drive all EBS Projects
• On-spot visit and canvassing of clients and potential clients to evaluate needs or promote products and services.
• Maintaining client records by giving weekly and monthly reports to your respective leads as required.
• Answering client questions about the company’s product
• Take note of customer complaints, document reviews and feedback to enhance sales, customer satisfaction, sales and business growth
• Manage end-to-end activities covering customer liaison activities and ensuring high level of professionalism at all times.
• Protects organization\'s value by keeping company’s information confidential.
• You will be required to adopt a professional and knowledgeable approach to meet and exceed the expected business needs and goals.
• Impact the profitability of the company through assigned activities and ensuring tactical management of such activities.
• Maintain organizational culture, values and reputation in its markets and with all clients, staff and regulatory/official bodies
• Other related task will also apply