Technical Customer Service agent at Estuary Business Solutions (EBS)

You will be responsible for providing front-line primary business and technical support to clients on various issues and problems relating to business engagement and technical readiness of EBS Products and Services. You will also be responsible for responding to, documenting and resolving customer queries for resolution in a timely manner.
This role is also responsible for platform readiness, analysis and reporting on client engagement activities feedback/inquiries and complaint resolution, activity report and analysis of the company’s product and services. The activities are not limited to the listed:

You are required to be diligent with your performance at all times, excellent in your delivery and be customer centric in your contact with customers/clients and others.
As a technical Customer Support, your role can also include supervising the activities and performance of others, for those assigned this responsibility, your supervisory responsibilities will be clearly outlined and agreed during onboarding and induction.

Duties & Responsibilities:

• Understanding and promoting company product and services.
• Deliver a support framework and procedure to drive all EBS Projects
• On-spot visit and canvassing of clients and potential clients to evaluate needs or promote products and services.
• Maintaining client records by giving weekly and monthly reports to your respective leads as required.
• Answering client questions about the company’s product
• Take note of customer complaints, document reviews and feedback to enhance sales, customer satisfaction, sales and business growth
• Manage end-to-end activities covering customer liaison activities and ensuring high level of professionalism at all times.
• Protects organization\'s value by keeping company’s information confidential.
• You will be required to adopt a professional and knowledgeable approach to meet and exceed the expected business needs and goals.
• Impact the profitability of the company through assigned activities and ensuring tactical management of such activities.
• Maintain organizational culture, values and reputation in its markets and with all clients, staff and regulatory/official bodies
• Other related task will also apply