Jobs at Unified Payments Services Limited

Qualifications

• Interested candidates should possess an HND / Bachelor’s Degree in any relevant field.

Knowledge:

• E-payment industry knowledge.

Behavioural:

• Results oriented
• Demonstrates Integrity
• Proactive
• Decisive
• Analytical
• Creative & Innovative.

Skill/Competencies:

• Fluency in Network Administration
• Good Knowledge of Routing and Switching
• Proficiency in administration and network design skills
• Knowledge of Virtualization technology(Citrix, VMware or HyperV)
• Good Knowledge of monitoring software especially solarwinds
• General Knowledge of Server Hardware
• Knowledge of operating system (Linux & Windows)
• Basic web application knowledge such as apache, tomcat
• Basic Knowledge of hardware security module
• Good Knowledge of security solutions.

Application Closing Date
31st August, 2025.

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Duties & Responsibilities
The head of department shall assist the Group Head in:

• Responsible for POS deployment and Monitoring particularly for ‘’A’’ rated Merchant
• Responsible for ensuring training, visibility and acceptance at Merchant locations and bank ATM
• Visit Merchants to confirm the deployment of POS and relevant decals
• Ensure report is shared with channels
• Check Banks ATMs at Random to ascertain service condition
• Responsible for Training Bank users ,Canvassers and Ambassadors on PayAttitude Platforms
• Responsible for Monitoring & Renewal of USSD SMS With Qrios
• Ensure the procurement of needed items like BTL materials are available
• Monitor stock level and ensure replenishment of stocks as at when due
• Responsible for addition of new Acquiring bank/Partner (ATM/WEB) in conjuction with business team
• Monitoring of Project stages, development, UAT and delivery on all acceptance related projects (ATM, POS & WEB).
• Ensure proper testing after roll out
• Identifying key & viable Merchants and ensure acceptance & visibility.

Education Qualification

• First Degree in Business, Marketing or other related courses with Minimum of 10years working experience Banking, Sales, Fintech and FMCG
• Professional Qualifications and MBA will be added advantage.

Knowledge:

• Technical knowledge in selling service oriented products/solution
• Very good knowledge of Payments industry.

Skill/Competencies:

• Excellent writing, communication and listening skills
• High drive for results
• Very strong inter-personal skills
• Ability to explain complex information clearly and simply
• Good sales and negotiation skills
• Good analytical and computer skills
• High drive, initiative and motivation
• Attention to detail
• Ability to analyse and research information.
• Presentation skills.

Application Closing Date
31st August, 2025.

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Job Objective(s)

• To ensure smooth operation, monitoring, and support of the UP Exchange transaction processing platform (and other related platforms), which facilitates switching, fund transfers, monitoring and reporting.
• Ensure high system availability, quick issue resolution, and operational efficiency in line with service-level agreements (SLAs) for real-time transaction processing.

Duties & Responsibilities

• Provide necessary support for API development both internal and external
• Collaborate with the Network team to establish connection for new client integration
• Monitor transaction processing platforms, switches, and transfer engines to ensure uptime and performance.
• Perform routine system health checks, transaction flow monitoring, and alert handling from monitoring dashboard.
• Support end-to-end transaction switching and fund transfer operations.
• Escalate transaction failures or processing errors to the appropriate support levels or vendors as needed.
• Assist in settlement reconciliation by validating transaction status and reports.
• Run daily operational checklists for switches, transfer engines, and middleware services.
• Participate in failover testing, disaster recovery drills, and ensure business continuity.
• Maintain accurate operational logs, incident reports, and shift handover documentation.
• Perform basic troubleshooting and escalate unresolved technical issues promptly.
• Support change management activities, system updates, and patches for the exchange platform.

Key Performance Indicators

• >99.9% uptime of switching and transaction processing platforms.
• 100% transaction integrity, with failed transactions promptly escalated within SLA.
• Transaction turnaround time within agreed benchmarks.
• Zero downtime during transaction windows.
• Accurate incident logging and resolution within SLA (90% resolution on first line).
• 100% compliance with operational procedures and data security standards.

Requirements

• Education: BSc / HND in Computer Science, Computer Engineering, Information Systems, or a related field.
• Certifications: ITIL, Linux, or payment/switch-related certifications (advantageous).
• Experience: 1–3 years in e-payment operations, switching platforms, or IT support roles in a financial services environment.

Key Competency
Knowledge:

• Strong understanding of payment switching, fund transfers, and transaction flows.
• Familiarity with financial messaging protocols (API-based transaction processing).
• Awareness of reconciliation, settlement processes, and transaction risk management. Behavioral:
• Highly attentive to detail and uncompromised integrity.
• Reliable, accountable, and deadline driven.
• Quick thinker with a proactive approach to problem-solving.
• Excellent teamwork and communication skills. Technical/Functional:
• Basic understanding of Linux/Unix systems (command line, log review).
• Familiarity with monitoring tools for transaction flow and system health.
• Ability to interpret logs, transaction messages, and system alerts.
• Understanding of switching platforms, APIs and testing tools is a plus.

Application Closing Date
31st August, 2025.

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Job Summary

• The Clearing and Settlement Operations Specialist is responsible for carrying out UP Settlement (ATM/POS) file generation and Dispute management; Scheme Settlement file generation/MPGS Service; and Scheme Dispute Management (Chargeback).

Responsibilities

• Daily processing of approved transactions for local settlement and secondary settlement file generation. ▪ Daily processing of approved ATM for domestic settlement (Settlement file generation).
• Ensuring that settled ATM/POS transactions are fully updated into Dispute Management System (DMS) and Inquiry portal. ▪ Support to banks and non-banks (acquirers and merchants) on Dispute Management System.
• Daily reconciliation and support to clients.
• Monitoring of transactions data sources (PayAttitude, PayArena, Hope PSB back office, CBE, TCM etc) for daily extractions of approved financial transactions that qualify for settlement, Daily processing of approved transactions (clearing) for international scheme settlement.
• Daily processing of downloaded MPGS files (Clearing of MPGS) for different clients.
• Daily quality checks to forestall duplicate or incomplete submission of clearing files to the different schemes in specified formats and within defined time windows for each scheme.
• Reprocessing of rejected file or transactions where applicable and submission within defined time window for each scheme.
• Daily reconciliation and support to clients.
• Daily download of scheme incoming files (VISA, Mastercard, UnionPay, AMEX).
• Daily processing of downloaded scheme chargeback for secondary settlement within defined chargeback window.
• Daily reconciliation of chargeback to avoid exposure due to late presentment. ▪ Daily processing and hosting Base11 files for all clients.
• Daily processing and hosting of VSS files for all clients.
• Daily processing and hosting of T464 files for all clients.
• Daily reconciliation and support to clients.

KPI

• 100% accuracy in settlement
• Timeliness of Reports
• 100% documentation.

Requirements

• University Education: OND (Upper or Lower credit) in Accounting, Statistics, Economics and Mathematics.
• Others: Professional Qualifications – added advantage.
• Experience: 0-2 years’ experience in Clearing and Settlement Operations.

Application Closing Date
31st August, 2025.

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Job Description

• To provide technical support to hope psbank by ensuring optimal functioning of digital banking channels and platforms, implementing new solutions, and maintaining system stability and performance.

Responsibilties

• Execute technical implementation of new digital banking solutions and upgrades.
• Generate daily, weekly, monthly, and quarterly performance and operations reports.
• Conduct testing and deployment of updates across Hope banking channels including USSD, Internet Banking, Agency, and Mobile platforms.
• Perform continuous monitoring of transactions across all banking channels to ensure seamless operations.
• Provide second-level support to the Hope PSBank Customer Care team.
• Monitor daily transaction flow on Hope’s processing system (HDP).
• Oversee resource utilization and performance of the Hope Digital Platform servers.
• Track and manage issues using a structured issue management system.
• Conduct daily monitoring and performance checks on the Hope Core Banking Application (PRIME).
• Perform and validate daily data backup procedures.
• Undertake assigned ad-hoc tasks to support team and organizational goals.

Requirements

• Education: B.Sc. / B.Tech / B.Eng Degree in Information Technology, Computer Science, Engineering, or other relevant Applied Sciences.
• 4 - 6 years relevant experience in system integration, software testing, or quality assurance.
• Experience with agency banking solutions is a strong advantage.

Key Competency Requirements:
Knowledge:

• E-payment industry knowledge Behavioural
• Results oriented
• Demonstrates Integrity
• Proactive
• Decisive
• Analytical Creative & Innovative.

Skills & Competencies:

• Proficiency in Postgress, Microsoft SQL Server management studio
• Good troubleshooting and analytical skills.
• Good written and verbal communication skills and excellent collaborative skills.

Application Closing Date
31st August, 2025.

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Job Objective

• To manage and handle complaints received from all frontend channels •
• To ensure all complaints are handled within the agreed SLA of 24hrs timeline and according to relevant Guidelines and through proper root cause analysis and execution of preventive measures to eliminate recurrence of problem incidence.

Duties and Responsibilities

• Provide 24/7 support to frontend call center agents.
• Providing timely resolution to complaints and customer satisfaction through policies and procedures with the aim of providing prompt and quality end to end resolution.
• Attend to complaints received from all frontend channels both for B2C and B2B ensuring all complaints are handled within the benchmark timeline and according to relevant guidelines.
• Troubleshoot and Identify root causes, complaint trends and driving quality improvement opportunities • Regular feedback to the frontend agents for onward communication with the customers.
• Identify drivers of customers’ dissatisfaction through analysis and scoping of root causes and developing & implementing appropriate quality process solutions to address customer issues.

Key Performance Indicators

• First-Level Resolution SLA Compliance
• Second-Level Escalation SLA Compliance
• Customer Satisfaction Survey Completion Rate for UP
• Customer Satisfaction Survey Response Rate from Banks and Merchants
• Reduction in Top 3 Strategic Issues
• Weekly Report Submission Compliance
• Monthly Acquirer & Issuer Report Accuracy and Timeliness
• Settlement Report Accuracy and Timeliness
• Customer Support Portal Adoption Rate
• Downtime Monitoring, Escalation, and Reporting Effectiveness
• Management of Report Exceptions.

Requirements

• Possess relevant Diploma in any discipline
• Minimum of 2 years of experience in complaint resolution and service recovery role
• Strong service and problem resolution skills in any or a combination of the following specialist areas
• Settlement related Issues
• Transaction processing with emphasis on TWO proficiency
• Card Management System proficiency
• E-commerce with emphasis on PayAttitude and Payarena knowhow
• In depth knowledge of quality tools and methodologies
• Excellent verbal and written communication skills, ability to speak clearly and concisely, convey complex or technical information in a manner that others can understand as well as the ability to understand and interpret complex information from others.
• Strong working knowledge on various Banking products, sales, services, delivery channels and customer segments.
• Excellent interpersonal skills
• Sound analytical skills.
• Ability to identify need for change, adaptable and flexible in anticipating and realizing market opportunities.

Application Closing Date
30th September, 2025.

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Job Objectives

• To provide independent assurance to management on IT General Controls.
• Ensure best assurance practice in the plan and execution of IS Audit Programs.
• Ensure enterprise wide compliance of business processes and operations to internal policies, procedures and documentations.
• Incorporation of standard practices, principles and processes into audit programs and execution.
• Review of risk related control issues and draft appriopriate remediation plans.
• Understand the business environment and develop relationships with audit client in providing value added solutions and best practices implementation.

Duties & Responsibilities

• Audit Review of Database Management Systems, Enterprise Network security and Device configuration, Antivirus, Systems Patches and Log Management.
• Audit Review of Software Development Life cycle, Project Management Implementation and Change Management Procedures.
• Audit Review of Data Encryption Processes, Key Management Lifecycle, and Operating Systems, physical and logical security of card holder environment.
• Audit Review of Active Directory, Operating Systems, Data backup and tape management.
• Assess systems and general IT controls and provide practical and Value added remediation plans.
• Prepare audit reports that summarize the most significant control weaknesses and resulting impact to the organization.
• Participate in multiple and simultaneous risk based audit while maintaining departmental quality standards. Function as part of a team or work independently when requires.
• Contribute to internal departmental initiatives such as trainings, departmental development initiatives and other internal projects as requested.
• Effectively discuss audit issues and develop business focused controls recommendations to strengthen control lapses and weaknesses.

Key Performance Indicators

• Timely completion of agreed audit assignments.
• Timely submission of reports for review and submission.
• Timely finalization of all departmental tasks and agreed departmental KPI.

Job Requirements

• Education: University: First Degree in Information Technology, Computer Science, or a related field.
• Others: Certified Information Systems Auditor (CISA), Certified Information Security Manager (CISM), or related professional certifications would be an added advantage.
• Experience: 3 - 6 years of experience in IT Auditing or a similar role.
• Understanding of the key technology and general controls around enterprise applications and information systems.
• Candidate must possess the ability to communicate effectively audit issues and remediation plans.

Key Competency Requirements:

• Knowledge: Knowledge of Systems and General IT Controls.
• Analytical skills to access Operational and Compliance Requirements of Application systems and infrastructure.
• Strong Data Analysis and experience with Computer Assisted Auditing Techniques.

Skills / Competencies:

• Ability to multi task and manage competing priorities.
• Deductive reasoning abilities and eye for details.
• Interpersonal and Communication skills.

Application Closing Date
30th August, 2025.

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Job Objective

• The Head of Project Management Office (PMO) is responsible for leading the PMO function, ensuring the effective delivery of strategic and operational projects across the organization.
• This role provides strategic oversight, develops and implements standardized project management methodologies, and ensures alignment of projects with corporate objectives.
• The PMO Lead will oversee project managers/coordinators, drive portfolio governance, facilitate executive-level reporting, and act as a key liaison between project teams and leadership in a dynamic, fast-paced fintech environment.

Duties / Responsibilities

• Lead the PMO function, setting strategic direction and ensuring best-in-class project governance and delivery practices.
• Oversee the planning, execution, monitoring, and closure of enterprise-wide projects, ensuring alignment with business goals.
• Develop and maintain standardized project management frameworks, templates, tools, and methodologies across the organization.
• Provide leadership and coaching to project managers and coordinators, ensuring a high-performing, delivery-focused team.
• Establish and manage a robust project portfolio management process, including intake, prioritization, resource planning, and reporting.
• Monitor project and program performance across the portfolio, tracking milestones, risks, costs, benefits, and outcomes.
• Lead the preparation and presentation of executive dashboards, performance reports, and project updates to senior stakeholders and governance boards.
• Drive continuous improvement initiatives, including lessons learned, project audits, and process enhancements.
• Facilitate cross-functional collaboration and alignment across teams, ensuring projects deliver intended business value.
• Champion a culture of accountability, innovation, and results-driven execution within the project management discipline.

Requirements
Education:

• Bachelor’s degree in Project Management, Business Administration, Engineering, Information Technology, or a related field.
• A Master’s degree or certification in project management or business-related field is an advantage.

Experience:

• 7 years of experience in a project management, project coordination, preferably in a fintech or technology-driven environment.
• Basic understanding of fintech industry operations, products, and project delivery models is an added advantage.

Technical Skills:

• Advanced proficiency with project management and portfolio tools (e.g., Microsoft Project, Jira, Monday.com, Smartsheet, Asana).
• Deep knowledge of Agile, Waterfall, and hybrid project delivery methodologies.
• Strong command of performance measurement frameworks, KPIs, and dashboards.
• Understanding of change management, stakeholder engagement, and project budgeting.

Certifications:

• PMP (Project Management Professional), PRINCE2 Practitioner, or equivalent certification is required.
• Agile/Scrum certifications (e.g., Scrum Master, SAFe) are highly desirable.

Soft Skills:

• Strong organizational and time-management skills.
• Effective communication and interpersonal skills for stakeholder engagement.
• Analytical mindset with a problem-solving orientation.
• High attention to detail and accuracy.
• Ability to work collaboratively in a cross-functional team environment.

Application Closing Date
Not Specified.