Jobs at Skyhigh Medical Centre

ROLES AND RESPONSIBILITIES

• To provide initial patient care, perform a comprehensive evaluation including medical history, physical examination, and diagnosis of illnesses and injuries in a timely manner.
• To provide preventative care and acute care, as well as make referrals to specialists as the patient’s condition indicates and coordinate the participation of specialists in the patient’s treatment.
• To ensure patient safety and legal compliance, promptly report new cases, deteriorating patient conditions, and potential medico-legal issues such as assaults, accidents, or poisonings to the Clinical Coordinator.
• Stabilize patients with cases of trauma or acute illness, by conducting procedures that alleviate the medical crisis and prepare the patient for further treatment.
• To carry out procedures under supervision.
• Maintain complete and accurate documentation of patients’ encounters.
• Prompt incidence reporting and management of patients’ grievances.
• Provide health education and support to patients and their attendants/families.
• Liaise with other medical and non-medical staff to ensure quality care is given to patients
• Maintain confidentiality and impartiality in dealing with patients and colleagues.
• Participate fully in the clinicians’ duty rota including the provision of home visits when appropriate.
• Attend regular educational meetings/trainings organized by the organisation in order to update clinical knowledge, practice policy and guidelines, and disseminate other useful information relevant to the provision of adequate healthcare for patients in order to discuss in a bid to learn from recent significant events relating to clinical practice occurring within the clinics.
• Identify and assess customers’ needs to achieve satisfaction

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Role and Responsibilities

• Manage incoming calls and follow up with patient regarding their next scheduled appointment
• Retrieve the patient file Number, get patient details and commence registration accordingly.
• Prompt response to official mail, calling of dormant clients and patients.
• Give detailed explanations of services, listen to patients concerns and handle complaints and information and escalate to necessary departments for adequate correction and follow-up
• Management of receivables from clients via Cash, Cheque, Direct Payment and Inter-switch.
• Ensuring all receivables are remitted to the account department
• Ensure effective coordination of OPD activities
• Liaise with HMO’s and other retainership for patient eligibility and approval
• Attend patients' enquiries, complain, questions and proffer/render appropriate support and provide
• Coordinate with HMOs and other retainers to verify patient eligibility. Check patients' ID to confirm active HMO coverage. Obtain an authorization code before commencing secondary treatments or admission solutions.
• Ensure daily sales are reconciled with the EMR for proper accounting system
• Account reconciliation on payment received and expenses incurred in the daily running.
• Updating Client Information and other database as required
• Relationship management of all prospective clients and patients
• Ensure regular updates of Admission bill and payment settlement before discharge
• Follow up with debtors and ensure prompt payment
• Ensuring client and patient fill the feedback form accordingly
• Any other assignment from higher authority