Job Vacancies at mDoc Healthcare

• The position:
• In this position, you will be a part of the team cohort overseeing the maternal health and NCD efforts at mDoc. You will work closely with external stakeholders including government, funders, corporates and more.
• You will be expected to have great communication skills and a background in health. You will be expect to provide supportive oversight to a number of projects ensuring the operations are seamless and helping to interface with external stakeholders in and out of the country.
• Along with the mDoc leadership team, you will cultivate an environment reflecting the values of mDoc Healthcare, including respect for our members and team members.
• Providing optimal member-centred care and experience is of critical importance to mDoc so we are looking for people who embody this in mind and action.
• You must be data-driven or willing to be data-driven.
• Given we are a technology firm; you will use digital tools to work plan, manage projects track, predict our success as well as manage our members and customers.
• Also, given mDoc is a startup, there will likely be some fluidity to responsibilities.

The Senior Project Associate:

• Work closely with the manager on strategy and execution of the projects.
• Assist in implementation of project activities in accordance with the work plan.
• Use Jira and other technology tools to proactively manage the team’s complex plans
• Lead the daily huddles with the management team
• Prepare administrative documents, collect and compile inputs to documents as well as analyze financials and develop budgets
• Collect, compile, and organise background materials, documents and other materials for meetings and develop clinical education materials for members
• -Focus on creating presentations, SOPs, curriculums, training materials, quality assessments
• Performs reporting as needed; compiles data, and generates reports and decks as needed
• Create monthly plans for virtual training needs and plan for resource
• Initiates meetings with stakeholders and team, prepares communication to summarize discussions and action items in meetings - internal and client meetings.
• Manage logistics with external partners and stakeholders for tele-education programs and other efforts.
• Document meeting discussions and decisions into meeting minutes and follow up on post-meeting action items as designated during project meetings.
• Conduct reviews of projects for action items and recommend solutions.
• Provide general assistance to the program and project team(s) as needed.
• Distribute communications related to program and project plan activities.
• Schedule meetings for program and project plan activities.
• Compile and publish weekly project status reports for leadership and project sponsors, project teams and other key project stakeholders.
• Collaborate and problem solve cross-functionally.

Requirements

• MBBS, Bachelors in Nursing or Health area
• Masters degree preferred. Ideally an MBA or MPH. However we are looking for people who are not just clinically focused but want to learn how to be project managers and have interest in the business of health.
• Interest or experience in health preferred. Business background preferred and consulting experience preferred.
• Excellent problem solving, communication and "person-centered" skills
• High level of organizational management capability and prioritization as well as the ability to break the ‘big picture’ into step wise different pieces.
• Proficiency in Microsoft Office applications especially excel, powerpoint, microsoft word
• Ability to establish and maintain effective and healthy working relationships with co-workers, managers and clients
• Ability to perform several tasks simultaneously to meet deadlines is necessary with high attention to detail
• Demonstrates ability to work with confidential and sensitive data and experience with technology tools including Asana or Trello or Jira

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The position:

• We are seeking a dynamic and organized individual to join our team as a Hub and Outreach Coordinator.
• This pivotal role involves overseeing all aspects of personnel and patient experience across our network of 10 health hubs (mini clinics).
• The coordinator will be instrumental in driving patient traffic, enhancing patient volume, delivering exceptional care experiences, and ensuring effective data tracking.
• Moreover, this role plays a critical part in our mission to support low-income communities in achieving healthier lives through community outreach initiatives. In this position, you will be a part of the team cohort overseeing the hub and outreach operations execution at mDoc.
• Ideally you have have managed a clinical practice for several years understanding a focus on impact and business revenue.
• You will work closely with external stakeholders including government, funders, corporates and more.
• You will be expected to have great communication skills and a background in health. You will be expect to provide supportive oversight to a number of projects ensuring the operations are seamless and helping to interface with external stakeholders in and out of the country.
• Along with the mDoc leadership team, you will cultivate an environment reflecting the values of mDoc Healthcare, including respect for our members and team members.
• Providing optimal member-centred care and experience is of critical importance to mDoc so we are looking for people who embody this in mind and action.
• You must be data-driven or willing to be data-driven.
• Given we are a technology firm; you will use digital tools to work plan, manage projects track, predict our success as well as manage our members and customers.
• Also, given mDoc is a startup, there will likely be some fluidity to responsibilities.

Hub Management:

• Manage day-to-day operations of 10 health hubs, ensuring smooth functioning and adherence to operational standards.
• Oversee personnel at each hub, ensuring a high level of patient care and operational efficiency.
• Implement strategies to drive patient traffic and increase patient volume at each hub

Patient Experience and Care Delivery:

• Ensure delivery of excellent patient care experiences consistent with company standards.
• Monitor patient feedback and implement improvements based on feedback and data analysis.

Data Tracking and Analysis:

• Track key performance indicators (KPIs) related to patient traffic, volume, and patient satisfaction.
• Utilize data insights to optimize hub operations and outreach strategies.

Community Outreach:

• Plan, coordinate, and execute community outreach events multiple times per week.
• Ensure outreach events reflect the company's brand and values, maintaining consistency and professionalism.
• Foster relationships with community stakeholders, including churches and local organizations, to enhance brand presence and community engagement.

Team Management:

• Coordinate internal teams to staff outreach events effectively without disrupting daily operations.
• Provide guidance and support to ensure team members are aligned with outreach goals and responsibilities.

Brand Ambassadorship:

• Represent the company at community events and ensure a positive brand perception.
• Uphold the company's values of inclusivity, accessibility, and commitment to improving health outcomes for low-income populations.
• Work closely with the manager on strategy and execution of the projects.
• Assist in implementation of project activities in accordance with the work plan.
• Use Jira and other technology tools to proactively manage the team’s complex plans
• Oversee the operations of the hub practices
• Lead the daily huddles with the management team
• Prepare administrative documents, collect and compile inputs to documents as well as analyze financials and develop budgets
• Collect, compile, and organise background materials, documents and other materials for meetings and develop clinical education materials for members
• Focus on creating presentations, SOPs, curriculums, training materials, quality assessments
• Performs reporting as needed; compiles data, and generates reports and decks as needed
• Create monthly plans for virtual training needs and plan for resource
• Initiates meetings with stakeholders and team, prepares communication to summarize discussions and action items in meetings - internal and client meetings.
• Manage logistics with external partners and stakeholders
• Distribute communications related to program and project plan activities.
• Schedule meetings for program and project plan activities.
• Compile and publish weekly project status reports for leadership and project sponsors, project teams and other key project stakeholders.
• Collaborate and problem solve cross-functionally.

Requirements

• Bachelor's degree in healthcare administration, business administration, or related field (preferred).
• Proven experience in healthcare management, community outreach, or related fields.
• Strong organizational and leadership skills with the ability to manage multiple priorities effectively.
• Excellent communication and interpersonal skills, with a demonstrated ability to build relationships with diverse stakeholders.
• Data-driven mindset with experience in analyzing metrics and implementing improvements.
• Commitment to promoting health equity and serving low-income communities.
• Interest or experience in health preferred. Business background preferred and consulting experience preferred.
• Excellent problem solving, communication and "person-centered" skill
• High level of organizational management capability and prioritization as well as the ability to break the ‘big picture’ into step wise different pieces.
• Proficiency in Microsoft Office applications especially excel, powerpoint, microsoft word

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The position:

In this role, the project assistant intern will support the Associate and the Managers and be responsible for supporting project implementation (across select verticals including women's wellness, clinical, diabetes and hypertension, and more,ensuring quality and results as s/he:

• Provides support to projects implementation, guaranteeing quality, efficiency and effectiveness.
• Responsible for supporting the manager and team to drive and manage a set of processes which result in achieving robust and sustainable services for our members. This will include a full range of programmatic, technical and administrative processes that support procurement, planning, contracting, oversight and evaluation. The intern will report to the Project Associate and work closely with the internal and consortium teams, and patients and work closely with our partners including facilities.
• Support planning, monitoring and evaluation activities of the project, in articulation with the Project Manager.
• Provides support to projects implementation, guaranteeing quality, efficiency and effectiveness.
• Provides administrative and operational support on implementation of project;
• Assist in project financial and human resource management.
• Supports follow-up on project auditing issues.
• Follow-up, as needed with the leadership of the manager with project partners and donors, to guarantee smooth
• implementation of administrative and operational activities of the project;
• Maintain up-to-date files and records of project documentation, taking notes and using slack and jira to support processes and systems.
• Provide logistical support for workshops and other meetings,
• Process project-related travel arrangements;
• Perform any other tasks assigned by the supervisor.
• Research project development needs as necessary.
• Provide project administration/backstopping and program management support, including organizing logistics for and attending meetings, preparing and disseminating meeting notes, developing information materials, providing document/knowledge management, and reviewing expense reports from staff.
• Assist with reports, documents and different forms of media output.
• Support proposal development efforts by providing report summaries, drafting inputs, and creating graphics, tables, and charts;

Requirements

• Undergraduate degree required.
• Positive, go-getter attitude required with integrity
• Excellent research and analytical abilities and quantitative skills;
• Strong written and oral communication skills in English;
• High levels of organization and attention to detail;
• Sound judgment and initiative and strong work ethic;
• Ability to multi-task and function in an ever-changing, fast paced startup environment;
• Ability to work independently in a flexible small-business environment;
• Proficiency in using Microsoft Office, particularly Outlook, Word, Excel, and PowerPoint;
• Comfort and/or interest in learning how to use technology for project management a
• Strong affinity for customer service.
• Excellent organizational and time-management skills.
• Ability to support, communicate, and teach the unique culture and values of mDoc