Job Openings at IHS Towers

Job Description

• Supervision and implementation of the company’s regional security plan.
• Serve as the loss prevention manager for the region.
• Lead engagement and interaction with Government Security Forces (GSF) at the regional level, ensuring actions from GSF that could affect business operations are timely managed.
• Directly oversees the management of security guards at IHS regional office, warehouses, tank farms and guest houses within the region.
• Maintain integrity of the access control systems to include, but not limited to: CCTV, ID systems, ID cards, etc.
• Implement processes and procedures to improve access management on sites in the region for all categories of customers and stakeholders.
• Supervise and manage Specialist, Security & Community Intervention on all field operational processes and procedures.
• Compile crime reports from states in the region for the assessment of company security risk and proactively proffer possible mitigations strategies for the safety of all teams in the region.
• Liaise regularly and hold monthly or weekly regional meetings with functions across the business to resolve site access issues in any site within the region.
• Provide meaningful recommendations to HQ on the integration of current operational and investigation best practices to ensure a solid and robust security framework for the department.
• Respond to community letters and ensure proper representation of regional security team at Community Development Area (CDA)/ Estate meetings.
• Ensure all compensation requests are investigated and closed on time in line with company-approved policy/ guidelines.
• Set up awareness campaign to enlighten communities about IHS policies, processes, and procedures that affect community demands/ expectations.
• Conduct regular security awareness training for staff, contractors, and visitors.
• Collate all community agitations and responses reported by team members and share with HQ on a weekly basis and advise on corporate social responsibility (CSR) interventions where appropriate.
• Track all escalated issues community demands, payments made, and issues resolved.
• Prepare and submit weekly reports to the Senior Manager, Security Operations on all matters pertaining to security operations and community Interventions in the region.
• Perform other tasks, duties and responsibilities as assigned by Senior Manager Security Operations.
• Ensure compliance with Voluntary Principles of Human Rights by GSF deployed to support IHS operations

Qualifications

• HND/ Bachelor’s degree in any relevant discipline.
• +5 years’ relevant work experience.

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Job Purpose

• Handle consultation, facilitation, and resolution of employee grievances and disciplinary issues.
• Develop, implement, and enforce company policies/procedures.
• Manage relationships between the organization and external labor agencies/bodies.

Responsibilities

• Serve as the first point of contact for employee relations (ER) questions and provide guidance and consultation, ensuring employees and managers are using the tools and resources available.
• Create and revise ER policies and processes to generate fair outcomes for all stakeholders.
• Interpret the company’s HR policies and respond to inquiries and concerns.
• Track and ensure compliance with local labour laws, legislative requirements, and conditions of employment.
• Collate and analyze employee exit interviews.
• Collaborate with Talent Acquisition to co-review and take action on the results of the New Hire Experience Survey (30-day check-in)
• Conduct 60- and 90-day check-ins for new hires.
• Participate in training and consultation on ER-related topics, policies and procedures.
• Maintain thorough ER case documentation. Use metrics to identify trends and recommend actions to promote positive ER across the business.
• Coordinate with HR Business Partners (HRBPs) and people managers/ leaders on employee-related aspects of involuntary terminations such as termination for cause and separation.
• Assist in investigations regarding potential misconduct and policy violations by employees.
• Assist in preparing ER-related audits, reports and compliance reviews.
• Perform other tasks and duties as assigned by the Director, HR.

Qualifications

• Bachelor’s degree in human resources, Law, Business, or any related discipline.
• Professional certifications, e.g., CIPMN, CIPD, SHRM, etc, will be an asset
• +5 years’ relevant ER experience
• Strong knowledge of employment laws and regulations, with practical experience ensuring compliance within an organization.
• Experience managing HR projects or initiatives, with multiple tasks and priorities.
• Excellent verbal and written communication skills, with the ability to interact effectively with employees at all levels.
• Demonstrated ability to analyze complex situations, identify issues, and develop effective solutions.
• Experience designing and delivering training programs relations, conflict resolution, and company policies.

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Job Responsibilities
 

• Conduct independent investigations of assigned cases.
• Collaborate with relevant security agencies on investigations.
• Prepare and submit investigation and intelligence reports.
• Perform independent covert and/ or overt operations.
• Gather, process, and disseminate intelligence.
• Perform other tasks and duties as assigned by the Senior Specialist, Investigation & Intelligence.

Qualifications

• Bachelor’s degree is mandatory. Specialist Master’s in Security, Intelligence, Law, Psychology, or Social Sciences preferred.
• Relevant professional certifications, e.g. CPP, CFE, PCI, will be an asset.
• +5 years’ relevant experience.

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Job Description

• As Specialist, Regional Audit, you will ensure IHS sites are built to quality standards and in line with international best practice. .

Key Roles & Responsibilities

Operations

• Perform Site Readiness for Installation audits across assigned region.
• Allocate sites to Field Service Engineers to achieve integrated audit of sites.
• Ensure the team’s Service Level Agreement (SLA) with Rollout is achieved through effective implementation of the region’s Site Readiness for Installation audit plan.
• Deliver timely reports on audit outcomes in line with the Operations Quality Manual and stakeholders’ expectations.
• Monitor trends in regional audit outcomes for necessary escalation and communication to the Senior Specialist, O&M Support.
• Update the regional audit records after every audit.
• Ensure smooth transfer of all audited sites to the Operations team.
• Manage and close post-audit faults in collaboration with the Rollout team and other relevant stakeholders.
• Contribute towards optimization of the function’s Opex budget through effective implementation of the approved audit plan.
• Enhance value across the entire process through continuous proactive engagement with stakeholders on improved and/ or latest audit practices.
• Perform periodic independent evaluation of the audit process with a view of driving continuous improvement.
• Conduct power system analysis with the aim of improving application.
• Continually explore creative strategies for capturing and measuring client power requirements.

General Duties

• Promote communication among colleagues for the benefit of information flow and to curb any problems that arise.
• Prepare and submit reports to the Senior Specialist, O&M Support.
• Manage relationships with partners/vendors.
• Perform other appropriate duties as requested by Senior Specialist, O&M Support.

Functional Competencies

• Analytical Thinking
• Collaboration & Teamwork
• Stakeholder Management

Behavioural Competencies

• Collaboration & Teamwork
• Continous Management
• Workload Management

Qualifications

• Bachelor’s degree in Engineering or any relevant discipline.
• +5 years’ relevant work experience in the telecoms industry.

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Job Purpose

• To oversee and manage the IT Global Service Desk, ensuring the delivery of excellent ICT services and support to the business across multiple global locations. This role involves the strategic and operational management of IT service desk functions, to ensure the provision, deployment, maintenance, and support of network, telephony, computing/technology devices, and system/application software. The goal is to enhance workplace productivity and align IT services with business objectives.

Geographical Scope

• Provide Level 1 IT Support services across Nigeria, LATAM, Group entities, SSA, and MENA regions.

Service Desk Management

• Lead the IT Global Service Desk team, ensuring high levels of performance, availability, and customer satisfaction.
• Manage the day-to-day operations of the service desk, including incident, request, and problem management.
• Ensure all incidents, service requests, and changes are logged, prioritized, and resolved within agreed SLAs and OLAs.
• Develop and implement service desk policies, procedures, and best practices to ensure consistent and high-quality support.
• Support end-user devices project and tasks associated with the install, move, add and change (IMAC) activities.
• Manage the operational day-to-day activities of the IT Service desk team that include but are not limited to workforce management, resource management, task assignment, project deliverables, etc.
• Responsible for the IT Service desk team competency development and motivation through coaching, mentoring, and training to consistently deliver high-quality support services.
• Provide troubleshooting and problem-resolution guidance to the team.
• Monitor and ensure that all incidents and request fulfilment are handled within the agreed OLA and SLA.
• Coordinate the execution of service management processes in conformity with the guidelines of the global service management processes, such as Incident Management, Request Fulfillment, Service Level Event, and Problem Management.
• Drive the continued transformation of the IT Service Desk, ensuring its capabilities remain sufficient to support a global and dynamic environment.

Operational Excellence

• Ensure standard operating procedures (SOPs) are followed and updated regularly to reflect current best practices.
• Monitor service desk performance metrics and KPIs to identify areas for improvement and implement corrective actions.
• Conduct regular trend analysis and reporting to identify common issues and recommend preventive measures.
• Liaise with the cross-functional unit managers for the prompt resolution of escalated issues and to ensure integrated action plans are implemented.

Strategic Initiatives

• Collaborate with the global Service Management team to monitor, measure, and report service support performance.
• Collaborate with senior IT leadership to develop and implement strategic plans for the IT service desk.
• Lead or participate in global IT projects, ensuring service desk alignment with project goals and timelines.
• Stay informed about emerging technologies and industry trends to continuously improve service desk operations.
• Drive First Call Average ensuring sustained increments in the capabilities of the IT Service Desk.
• Support the Global IT Demand function, especially in the transition of new services to operations and/or in the decommissioning of aged services, ensuring end-user interests are sufficiently protected.

Security And Compliance

• Ensure compliance with global IT security standards and policies in all service desk operations.
• Implement and maintain security measures to protect organizational data and IT assets.
• Participate in internal and external audits, providing necessary documentation and support.

Finance Management

• Prepare and manage the service desk budget, ensuring cost-effective use of resources.
• Monitor and report on operational expenses, identifying opportunities for cost savings and efficiency improvements
• Ensure the overall effectiveness of the IT Service Desk team and business Return on Investment (ROI) by implementing initiatives that reduce the cost of support and improve user satisfaction.

Qualifications

• Bachelor’s Degree in Computer Science, Information Technology or a related Field.
• Master’s Degree preferred.
• Minimum 7-10 years of experience in IT operations, IT user support, IT Service Management with at least 5 Years in a global or multi-regional role.
• Proven experience in managing and improving service delivery in a complex, global environment.
• Certifications in any of the following would be an added advantage: ServiceNow ITSM, ITIL Service Operations, ISO 27001 (ISMS).
• Proficiency in other languages i.e.French, Arabic, Spanish or Portuguese will be an added advantage.
• Ability to travel to European, Middle Eastern, African and Latin American countries

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Job Description
Key Responsibilities:
Supplier Qualification And Management

• Conduct thorough pre-contract award supplier assessments, aligning with company standards.
• Enforce compliance with the IHS Supplier Code of Conduct across all vendor relationships.
• Manage and maintain Supplier Master Data and FRx on the system for nominated suppliers, adhering to standard operating procedures (SOP).
• List vendors on the system

Audit And Documentation Management

• Lead or participate in on-site or remote supplier audits following relevant standards.
• Develop and maintain an annual audit plan, tracking schedules, completion status, and report processing timelines.
• Ensure timely updates of audit and supplier meeting registers, as well as schedules for KPI achievement/misses.
• Document and enforce penalties related to KPI and SLA misses with legal support.
• Ensure all documents are saved on the shared drive according to SOP.

Performance Oversight

• Monitor and track supplier performance against agreed KPIs and SLAs, capturing them in the SLA/KPI framework.
• Assume responsibility for the performance of contracted commodity suppliers, ensuring the achievement of annual contractual targets.
• Identify and onboard new vendors per category to diversify the vendor base and create a Preferred Supplier listing.

Reporting And Due Diligence

• Generate monthly or weekly reports detailing meeting outcomes, KPI tracking, audits performed, vendor listing progress, and outstanding documentation.
• Complete prequalification due diligence within a two-working-day turnaround time.
• Collect, engage, and list new vendors within seven working days.
• Oversee risk management within your scope, implementing mitigation plans for supplier concerns and conducting financial reviews of strategic suppliers.
• Initiate and drive problem-solving efforts with suppliers concerning non-compliant materials or defects.
• Contribute to cost reduction projects and conduct regular reviews with internal customer representatives to gauge satisfaction levels.

Risk Assessment And Due Diligence

• Identify and categorize potential risks associated with each supplier, considering financial stability, operational capacity, geopolitical issues, market volatility, and regulatory compliance.
• Conduct comprehensive assessments of supplier financial health, performance history, and operational capabilities, including financial audits, credit checks, and performance evaluations.
• Ensure supplier contracts are clear and comprehensive, outlining expectations, KPIs, compliance requirements, dispute resolution mechanisms, and penalties.
• Verify supplier adherence to all relevant laws and regulations, including environmental, labor, safety, and ethical standards.
• Assess data security and privacy measures for suppliers handling sensitive company data.
• Evaluate geopolitical factors, supplier location risks, and dependencies on specific regions or suppliers.
• Continuously monitor supplier financial stability and develop contingency plans.
• Keep records of all due diligence activities, assessments, audits, and communications with suppliers for legal and compliance purposes.
• Regularly review and update supplier risk management and due diligence processes to adapt to changing business environments and emerging risks.
• Collaborate with various departments, including legal, finance, procurement, and supply chain, to gain a holistic view of supplier-related risks.
• Any other requirements as per your line management

Qualifications
Required Qualifications

• Procurement: Bachelor’s degree or master’s
• Law: Bachelor’s or master’s degree
• Chartered Accountant (CA)
• Accounting or Finance: Bachelor’s degree
• Auditing background
• Forensic Auditing expertise
• Engineering: Bachelor’s or master’s degree

Preferred Qualifications (Optional)

• Procurement and Supply Chain Qualification (CIPS)

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Job Description

• Tender Management and Category Strategy: This role involves developing and executing tenders while adhering to SOP and procurement policies. It also includes formulating and implementing category strategies to enhance procurement efficiency on an annual basis.
• Documentation and Governance: Ensuring comprehensive documentation and governance for all procurement processes is crucial. This entails conducting due diligence to maintain compliance with RFx and other procurement SOPs and policies. Documentation of all decisions and approval in place and available for review and per SOP for audit and forensic investigations.
• Innovation and Cost Savings: The Sourcing Specialist actively seeks opportunities for innovation and cost savings in procurement processes and strives to optimize procurement activities for cost efficiency. Creation and achievement of cost optimisation and cost reduction strategies.
• Stakeholder Management: Collaborating with stakeholders to define procurement needs, support scope creation, and create Cross-Functional Sourcing Teams (CFST) as necessary. Obtaining approvals and signoffs as required by SOP.
• Sourcing Strategies: Providing input to Senior Management for developing sustainable sourcing strategies.
• Supplier Selection and Evaluation: Awarding work to suppliers based on established processes and criteria, and soliciting and evaluating supplier quotes based on quality, timeliness, and cost.
• Negotiation and Total Cost Analysis: Leading negotiations with suppliers while considering the total cost of ownership and analyzing RFx documents to make recommendations.
• Market Analysis and Intelligence: Staying informed about economic, industrial, and market trends affecting procurement and applying market intelligence for competitive and value-added sourcing outcomes.
• Quality and Cost Savings: The role focuses on delivering quality and cost savings through strategic procurement activities and analyzing market conditions for material availability.
• Purchase Order Management: Reviewing and monitoring requisitions, purchase orders, and supply sources, and maintaining accurate purchasing data.
• Supplier Relationship Management: Supporting the SRM team in managing and controlling relationships with suppliers, identifying areas for improvement, and researching potential new suppliers.
• Supply Chain Performance: Monitoring open purchase orders for timeliness, addressing potential issues, and collaborating with shipments expeditors for on-time delivery.
• Communication and Liaison: Maintaining ongoing communication with suppliers, acting as a liaison when necessary, and collaborating with Procurement Business Partners to implement requirements and SLAs in formal contracts.
• Compliance and Process Improvement: Implementing compliance requirements as per SOP, across procurement categories and continuously improving systems and processes for enhanced customer performance and reduced costs.
• Additional Tasks: This role involves various responsibilities, including managing all sourcing processes, negotiating savings, maintaining accurate records, and supporting cross-functional teams.
• Key Role Functions: The Sourcing Specialist plays a pivotal role in high-value sourcing activities, assesses requisitions, handles vendor selection, manages vendor requests, provides support on contracts and procurement services, prepares tenders, negotiates with suppliers, executes contracts, ensures health and safety compliance, and reports to management on project progress and performance.

Qualifications

• Any other function as required by the Associate director.
• Over 7 years of experience in energy procurement and renewables, with relevant degrees in Chemical Engineering, Renewable Energy Engineering, Energy Engineering, Electrical Engineering, Energy Management, or Environmental Sciences.

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Job Description

• Lead coordination of assigned shift personnel.
• Support Manager-PSOC (Physical Security Operations Centre) with management of schedules and shift performance.
• Quickly diagnose emergency situations and apply critical thinking and direction to the assigned team/ shift.
• Coordinate and monitor receipt of security alerts and the dispatch of security response resources in a timely manner.
• Ensure the passage of critical, timely information to designated non-security response entities in order to facilitate an integrated, effective approach to security incident management.
• Monitor and report on security service provider performance and their ability to meet quality control (QC) requirements.
• Oversee application of agreed PSOC (Physical Security Operations Centre) security operating procedures.
• Support application of data analysis and resultant actionable insights into routine monitoring and response operations.
• Perform other tasks and duties as assigned by the Manager, PSOC.

Qualifications

• Bachelor’s degree in any relevant discipline.
• Strong working knowledge of Nigeria’s security dynamics.
• +5 years’ experience as a security operations centre coordinator or in security operations.

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Job Purpose

• The Senior Procurement Business Analyst plays a critical role in bridging the gap between the IT department and procurement functions.
• This role is accountable for requirement gathering, development of business case, identifying best practices and ensuring the effective design and utilization of the ERP systems to drive informed business decisions.

Job Responsibilities

• Conduct comprehensive analysis of procurement processes to identify trends, gaps, and opportunities for improvement.
• Provide strategic insights and recommendations on key supply chain management processes including but not limited to sourcing, contracting, logistics, supplier relationship management, procurement-to-payment, supplier evaluation and market research.
• Partner with business operations and IT teams to understand supply chain related business needs, define requirements for system modifications, enhancements, and strategic implementations, and translate these into actionable metrics.
• Serve as a subject matter expert on procurement analytics, offering guidance to procurement team members and other stakeholders.
• Lead projects aimed at improving supply chain processes, systems, and tools to increase efficiency and data accuracy.
• Identify and capitalize on opportunities for improvement efficiently.
• Support the operation of SOX compliant processes.

Key Competencies

• Data Analysis and Interpretation: Proficient in analysing complex procurement data sets to identify trends, gaps, and opportunities. Has the ability to translate procurement business requirements into actionable metrics. Provides knowledge transfer to procurement team.
• Operational Effectiveness: Deep understanding of procurement processes, policies, and best practices. Has the ability to develop interventions that impact business performance and ensure optimal organizational alignment.
• Technical Proficiency: Strong expertise in ERPs like D365 F&O, and implementation processes.
• Collaborative Communication and Engagement: Excellent collaborator who communicates clearly and concisely and engages effectively with internal and external stakeholders.
• Diverse Stakeholder Management: Manage diverse stakeholders by addressing varied opinions and expectations, while also promoting cross-generational interaction at all levels.
• Problem-Solving and Critical Thinking: Manage internal and external complexity, develop, and drive a shared understanding of the long-term vision and sustainability of the organisation.
• Attention to Detail: Ensures thoroughness in delivering projects on time and meeting deadline.
• Innovation: Create and facilitate an enabling environment that embraces creative thinking and continuous improvement.
• Adaptability: Demonstrates flexibility in responding to changing business needs and dynamic office environments.
• Business Mindset: Strategically engage with stakeholders and identify opportunities that contribute to the company's competitive advantage and long-term success.

Qualifications
Education

• Post qualification in supply chain management, business administration, finance, economics, or related field/equivalent.
• Certified Business Analyst Professional (CBAP).
• A minimum of five to eight (5–8 years) of experience in supply chain management business analysis or a related field.

Experience

• Experience with the deployment of ERP applications like Dynamics 365 F&O
• Experience with supply chain driven digital transformation programs.
• Experience in data analysis, and process improvement methodologies.
• Strong background in partnering with the business leaders, change managers and leading strategies that create a high-performance culture.
• Leadership and management experience.
• Experience in large publicly listed organisations – preferably SOX compliant.