Specialist, Incident Coordination at IHS Towers

Job Description

• Lead coordination of assigned shift personnel.
• Support Manager-PSOC (Physical Security Operations Centre) with management of schedules and shift performance.
• Quickly diagnose emergency situations and apply critical thinking and direction to the assigned team/ shift.
• Coordinate and monitor receipt of security alerts and the dispatch of security response resources in a timely manner.
• Ensure the passage of critical, timely information to designated non-security response entities in order to facilitate an integrated, effective approach to security incident management.
• Monitor and report on security service provider performance and their ability to meet quality control (QC) requirements.
• Oversee application of agreed PSOC (Physical Security Operations Centre) security operating procedures.
• Support application of data analysis and resultant actionable insights into routine monitoring and response operations.
• Perform other tasks and duties as assigned by the Manager, PSOC.

Qualifications

• Bachelor’s degree in any relevant discipline.
• Strong working knowledge of Nigeria’s security dynamics.
• +5 years’ experience as a security operations centre coordinator or in security operations.