Jobs at Dang Lifestyle

• As the Logistics and Fulfilment Lead for our beauty and lifestyle company specializing in skincare and home fragrances, you will play a key role in managing the logistics and fulfilment operations. You will oversee daily activities related to supply chain management, inventory control, and order fulfilment to ensure efficient and timely delivery of products to customers.

KEY RESPONSIBILITIES

Team Leadership:

• Lead and manage a team of logistics and fulfilment professionals, providing guidance, coaching, and support to ensure team success.
• Set clear performance objectives and KPIs for team members and monitor progress towards goals.
• Foster a positive and collaborative team culture focused on delivering high-quality service and meeting operational targets.

Supply Chain Coordination:

• Coordinate with suppliers, manufacturers, and distributors to ensure timely procurement and delivery of raw materials, components, and finished products.
• Monitor inventory levels, demand forecasts, and production schedules to optimize supply chain processes and prevent stockouts or excess inventory.

Order Processing and Fulfilment:

• Supervise order processing activities, including order receipt, picking, packing, and shipping, to meet customer demand and delivery deadlines.
• Implement quality control measures and order accuracy checks to minimize errors and ensure customer satisfaction.
• Liaise with customer service and sales teams to address order-related issues and inquiries promptly.

Logistics Coordination:

• Coordinate transportation activities, including carrier selection, route planning, and freight management, to ensure cost-effective and timely delivery of shipments.
• Monitor transportation performance metrics, such as on-time delivery rates and transit times, and address any issues or delays as needed.
• Collaborate with logistics partners and service providers to negotiate contracts, rates, and service levels.

Operational Oversight:

• Oversee all aspects of logistics and fulfilment operations, including order processing, shipping/receiving, and delivery.
• Develop and implement standard operating procedures (SOPs) to streamline workflows, improve efficiency, and minimize errors.
• Monitor key performance metrics and KPIs, and take corrective actions as needed to meet service level agreements (SLAs) and performance targets.

Customer Service Support:

• Liaise with customer service and sales teams to address order-related issues, inquiries, and escalations in a timely and professional manner.
• Ensure timely and accurate order fulfilment, shipping, and delivery to meet customer expectations and satisfaction.
• Implement processes and procedures to enhance customer service levels and improve the overall customer experience.

TECHNICAL SKILLS

• Proficiency in logistics and supply chain management systems, such as Warehouse Management Systems (WMS) and Transportation Management Systems (TMS).
• Strong understanding of transportation logistics, freight management, and carrier relationships.
• Familiarity with import/export regulations, customs clearance processes, and international trade documentation.

SOFT SKILLS

• Leadership and team management abilities to motivate and inspire a team of logistics professionals to achieve performance targets.
• Excellent communication and interpersonal skills for building relationships with internal teams, external partners, and stakeholders.
• Problem-solving and decision-making skills to resolve operational challenges and address customer concerns effectively.
• Time management and organizational skills to prioritize tasks and manage multiple projects simultaneously.

EDUCATION AND EXPERIENCE

• Bachelor's degree in supply chain management, logistics, business administration, or a related field required.
• Minimum of 5-7 years of experience in logistics and fulfilment roles, with at least 2-3 years in a managerial or supervisory position.
• Experience in the beauty or consumer goods industry is advantageous.

BEHAVIOURAL COMPETENCIES

• Collaboration: Ability to collaborate effectively with cross-functional teams and external partners to achieve logistics objectives and deliver results.
• Adaptability: Capacity to adapt to changing business requirements, market conditions, and customer needs in a dynamic environment.
• Continuous Improvement: Commitment to identifying opportunities for process optimization, efficiency gains, and cost savings in logistics operations.
• Customer Focus: Dedication to meeting and exceeding customer expectations through exceptional service and operational excellence.

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• As a Sales Associate at our beauty and lifestyle company specializing in skincare and home fragrances, you will play a vital role in supporting the sales team and facilitating customer interactions within the company. Reporting to the Sales Lead, you will assist in sales activities, provides product information to customers, and ensures a positive shopping experience.

KEY RESPONSIBILITIES

Customer Engagement:

• Greet customers and assist them in finding products that meet their needs and preferences.
• Provide product information, demonstrations, and recommendations to customers to enhance their shopping experience.
• Address customer inquiries, concerns, and complaints in a courteous and professional manner.

Sales Support:

• Assist in maintaining product displays, merchandising, and inventory levels on the sales floor.
• Process transactions accurately and efficiently using point-of-sale (POS) systems.
• Collaborate with the sales team to achieve sales targets and meet performance goals.

Product Knowledge:

• Stay informed about product features, benefits, and usage instructions to effectively communicate with customers.
• Attend product training sessions and stay updated on new product launches, promotions, and sales events.
• Share product knowledge and insights with customers to help them make informed purchasing decisions.

Customer Relationship Management:

• Build and maintain relationships with customers to drive repeat business and foster loyalty.
• Follow up with customers after their purchase to ensure satisfaction and address any post-purchase inquiries or concerns.
• Capture customer feedback and insights to provide input for product improvement and customer service enhancements.

SKILLS

TECHNICAL SKILLS

• Familiarity with sales management software (e.g., CRM systems) for tracking leads, opportunities, and sales performance or willingness to learn.
• Basic analytical skills for sales data analysis and performance tracking.
• Familiarity with point-of-sale (POS) systems for processing transactions and managing inventory.
• Basic computer skills for accessing product information and training materials.

SOFT SKILLS

• Excellent communication and interpersonal skills for engaging with customers and colleagues.
• Customer service orientation with a focus on delivering exceptional service and satisfaction.
• Sales-oriented mindset with a passion for meeting sales targets and achieving results.
• Teamwork and collaboration abilities to work effectively with the sales team and support colleagues.

EDUCATION AND EXPERIENCE

• Bachelor's degree/HND in business administration, marketing, or a related field.
• Minimum of 2-3 years of experience in sales roles.
• Previous experience in retail sales, customer service, or a related field is advantageous.
• Training in sales techniques, customer service, or product knowledge may be provided on the job.

BEHAVIOURAL COMPETENCIES

• Customer Focus: Dedication to understanding and meeting customer needs to drive satisfaction and loyalty.
• Adaptability: Ability to adjust to changing customer preferences, product offerings, and sales strategies.
• Initiative: Willingness to take proactive steps to assist customers and contribute to the success of the sales team.
• Attention to Detail: Commitment to accuracy and precision in processing transactions and providing information to customers.