Latest Jobs at Moniepoint Inc. (Formerly TeamApt Inc.)

Job Purpose

To build strong relationships with customers and ensure they are optimizing a product or service to receive the highest ROI. In order to be successful, they need to know the ins and outs of a product or service to properly educate customers and communicate effectively with a variety of personalities and technical backgrounds. As managers, they play a major role in hiring, training and mentoring the customer success team. They also are in charge of implementing policies with internal teams to establish a level of quality customer service that exceeds their expectations, especially for anyone who has direct contact with customers.

Responsibilities

• Have a good understanding of the organisation’s products
• Build relationships with customers, help them with issues, and continually delight them with a positive, customer-centric attitude.
• Provide proactive strategy with their assigned customer accounts
• Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
• As the Live Customer Support team lead, you’ll be responsible for line management of a number of Customer Support Officers.  This will include mentoring and coaching those individuals through situations they may encounter with their customers, and developing them such that they in turn become Senior Customer Success Managers, able to work with our biggest or most complex customers.

Qualification

• Bachelor's degree and 5 years of experience in a customer-facing role within a Fintech or a similar company, such as Customer Success, Customer Support or Account Management 
• Previous experience in a team leadership or supervisory role
• Possess strong phone, written and verbal communication skills with excellent presentation skills
• Confident, high energy, self-motivated and a true team player
• Experience working with senior and executive level customer contacts
• Demonstrated ability and desire to work and excel in fast-paced environment
• Excellent multitasking and project management skills
• Well-organized, with a high attention to detail and ability to prioritize
• Excellent communication skills
• Strong analytical and problem-solving abilities
• Proficiency in using customer support software and tools 
• Proactivity
• Ability to handle escalated situations
• Strong organizational and time management skills

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Job Summary

The Compensation and Benefits Specialist will work with the People Operations Team to oversee and administer compensation and benefits for all Moniepoint employees in Nigeria and Diaspora. Managing the entire payroll process from end to end which includes monthly salary, tax and pension remittance, insurance and EOR services

Duties & Responsibilities 

• Manage payroll process for every pay cycle or period.
• Ensure Moniepoint compensation practices are in compliance with current and relevant laws, regulations, best practices as well as Company policies.
• Collaborate with HR leadership and management to develop strategic compensation plans that align with the organization's business objectives and support talent retention and attraction.
• Conduct research and market analysis to determine competitive salary ranges and compensation packages for various job roles within Moniepoint.
• Integrate compensation and benefits with Moniepoint’s performance management process to link employee performance with rewards effectively.
• Coordinate C&B processes like the salary planning, bonus planning, new benefits introduction, etc
• Collaborate  with Finance and People Operations teams to develop and manage the compensation and benefits budget effectively.
• Utilize People information systems to maintain accurate records of compensation and benefits data
• Evaluate job positions and establish appropriate salary grades or pay scales based on job responsibilities, qualifications, and market standards.
• Analyze compensation data and benefits utilization to identify trends and make data-driven decisions to improve the effectiveness of compensation and benefits program

Requirements:

• Minimum of 4 years of relevant work and industry experience. 
• Bachelor’s Degree in any relevant discipline, A Master's Degree in a relevant discipline would be an advantage.
• Extensive knowledge of Excel, HRIS and Payroll management systems.
• Working knowledge of multiple human resource disciplines, including compensation practices, federal and state respective employment laws.
• Experience with managing compensation cycles for international hires.
• Experience with working with Employer of Record Services.
• Strong quantitative and analytical skills.
• Strong business acumen and relationship management skills.
• Strong presentation and communication skills.
• Global & cultural awareness.