Jobs at MSI Nigeria Reproductive Choices

The Role

• The Learning and Development Coordinator is responsible for coordinating, implementing, and monitoring staff training and development initiatives to enhance employee performance and support organizational objectives.
• The role ensures efficient delivery of learning programs and maintains accurate training records.

Key Responsibilities
Training Coordination and Logistics:

• Plan and coordinate training sessions, workshops, and induction programs
• Develop and manage training schedules and annual training calendars
• Arrange logistics including venue, materials, facilitators, and participant communication
• Liaise with internal and external training providers

Learning Needs Assessment:

• Support the identification of training needs through staff consultations, surveys, and performance reviews
• Collaborate with department heads to align training plans with organizational goals

Program Implementation:

• Assist in the design and delivery of learning and development programs
• Coordinate onboarding and induction programs for new employees
• Ensure training content and materials are relevant and up to date

Monitoring, Evaluation, and Reporting:

• Track training attendance and participation
• Collect feedback and evaluate training effectiveness
• Prepare periodic reports on training activities and outcomes
• Maintain training databases and learning records

Compliance and Documentation:

• Ensure compliance with internal policies and donor requirements (where applicable)
• Maintain individual staff development plans and training history
• Support audits by providing training documentation

Administrative and Operational Support:

• Assist in managing training budgets and expenses
• Procure training materials and services in line with organizational policies
• Provide administrative support to the HR/L&D team as needed
• Timely delivery of training programs
• Training attendance and completion rates
• Participant satisfaction scores
• Accuracy and completeness of training records
• Alignment of training activities with organizational priorities

Qualification, Skills and Experience

• Bachelor’s Degree in Human Resources, Education, Business Administration, or related field
• 4-6 years’ experience in HR, training coordination, or learning and development
• Experience in NGO or development sector is an added advantage
• Strong organizational and coordination skills
• Excellent communication and interpersonal abilities
• Proficiency in Microsoft Office (especially Excel and PowerPoint)
• Ability to manage multiple tasks and meet deadlines
• Basic understanding of adult learning principles
• Data management and reporting skills
• High level of attention to detail and professionalism
• Experience with Learning Management Systems (LMS)
• Good facilitation or presentation skills
• Knowledge of safeguarding, compliance, or donor-funded programs (for NGOs).

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Overall Responsibilities

• The Client Service Executive is responsible for management of the front office and administrative functions of the Support Office and Country Programme through the provision of high-level administrative support.
• The goal is to make team members, clients, guests, and service providers feel comfortable and valued while on our premises whilst managing all MSI’s brand touchpoints.

Key Responsibilities

• Receiving and directing visitors in a friendly and appropriate manner. Coordinating team members to ensure that guests are promptly attended to.
• Ensuring the front office is always kept neat. Maintain and improve the standard of all Client Service Touch Points (front offices, mails and correspondences, telephone interactions and physical appearance of staff.
• Responsible for the ambience of the front office.
• Maintains proper records & track of all events supported by Corporate Services Unit from Abuja Support Office. Develop and maintain efficient filing systems to keep track of these activities.
• Maintain a tracker for events coordinated by Corporate Services Unit
• Complete retirements and perdiem request for DAA’s.
• Draft of all letters of introduction and invitation
• Manage costs and expenses posted to CSU’s petty cash.
• Ensure welcome note for expatriates are displayed before arrival
• Ensure Proper management of all meeting rooms and that meetings and trainings are effectively managed in the Abuja Support Office
• Provide tea-break and lunch for meetings in the Abuja Support office based on request.
• Keep abreast of all organisational changes and business developments in the industry.
• Endure the prompt payment of statutory bills (Water,environmental)
• The post holder may carry out other duties in addition to or instead of those outlined above which may reasonably be required from time to time as requested by his/her line manager or his/her designate.

Qualification / Skills / Experience

• A university Degree completed with a grade of at least Second Class.
• Minimum of 2 years post-NYSC experience in the same or similar role.
• Proven ability to provide high-level support to management teams.
• Ability to plan and organize a substantial workload that includes complex, diverse tasks and responsibilities.
• Experience in managing and developing teams.
• Experience in negotiating service contracts and ensuring value for money.
• Excellent communication skills to deal tactfully and sensitively with a wide range of people.
• Excellent organizational skills and a track record of consistently prioritizing and delivering on time.
• Good judgment, initiative, and problem-solving ability
• Should possess or demonstrate organizational and coordination skills with experience working in a busy environment and juggling fluctuating priorities.
• Demonstrated experience in initiating and maintaining support systems in an office environment within and outside the organization.