Latest Vacancies at Willers Solutions

BUDGET: 150-200

Responsibilities

• Provides coaching, leadership and support to managers and employees regarding Human Resources policies, procedures, programs, questions, and concerns.
• Leads and manages all employment practices which include recruitment, orientation, professional development of employees, promotions, transfers, terminations, and temporary agency utilization.
• Serve as a point of escalation for talent fulfillment and quality and have a thorough understanding of how to resolve challenges through a large/matrixed organization.
• Administers various human resource policies including the administration of attendance and disciplinary policies ensuring consistency within location.
• Acts as employee advocate and mediator with employee relations concerns and handles human resources legal issues as required.
• Ensures legal compliance by monitoring and implementing applicable human resource federal and state requirements; conducts investigations; maintains records; represents the organization at hearings.
• Manages performance review process and ensures employee training is inclusive of any competency development plans.
• Administers all employee benefit and payroll programs and coordinating with corporate as necessary; works with payroll if needed to answer employees’ questions about checks.
• Utilizes excellent communication and interpersonal skills; successfully establishes and maintains professional relationships and works effectively with all levels of management and employees.

Requirements

• Bachelor’s degree in human resource or related field
• Minimum of 2 years’ experience as a human resource manager
• Possession of CIPM, SHRM, CIPD is an added advantage.
• Sound exposure to HR Software / ERP Package and must have exposure.
• Knowledge of HR labor and employment law, and the ability to interpret, apply and articulate this knowledge in support of business initiatives.
• Demonstrated ability to create and implement HR programs and plans that are aligned with overall business and HR strategy.
• Exercise a high degree of professionalism and communication with confidential information.
• Strong process and project management skills, and able to translate vision into action.
• Solid team focus: highly collaborative with the proven ability to lead through inspiration and persuasion
• Demonstrated ability to successfully partner with internal stakeholders from various parts of the organization and ensure successful outcomes cross-functionally
• Awareness of industry trends, technology, and developments.

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BUDGET: 150,000

JOB DESCRIPTION:

Our client, a reputable ICT Company, is seeking a dynamic and experienced individual to join their team as a Social Media Manager and Customer Service Representative. In this dual-role position, the candidate will play a key role in enhancing brand presence across various social media platforms while also ensuring exceptional customer service experiences.

RESPONSIBILITIES:

Social Media Management

• Develop and execute a comprehensive social media strategy to enhance brand visibility and engagement.
• Create and curate engaging content for various social media channels, including but not limited to Facebook, Twitter, Instagram, and LinkedIn.
• Monitor social media trends, track analytics, and adjust strategies accordingly to optimize performance.
• Foster community engagement and build relationships with followers through proactive interaction.
• Respond promptly and professionally to customer inquiries and comments across social media platforms.
• Provide accurate information, resolve issues, and escalate complex problems to the appropriate channels.
• Maintain a positive and helpful tone in all customer interactions to enhance brand perception.
• Collaborate with internal teams to address customer concerns and ensure a seamless resolution process.
• Develop visually appealing and compelling multimedia content, including graphics, videos, and other relevant materials.
• Ensure consistency in brand messaging and tone across all social media platforms.
• Stay updated on industry trends and incorporate fresh ideas into content creation.

REQUIREMENTS:

Educational Background:

• BSC/HND  In any discipline from a reputable institution
• Must be Female
• Proven experience in social media management and customer service.
• Familiarity with social media analytics tools and customer relationship management (CRM) systems.
• Strong written and verbal communication skills.
• Exceptional customer service orientation.
• Proficiency in social media platforms and scheduling tools.
• Creativity in content creation and an eye for design.
• Ability to analyze data and derive actionable insights.
• Ability to collaborate effectively with cross-functional teams.
• Work closely with marketing, sales, and product teams to align strategies.
• Ability to adapt to a fast-paced and dynamic work environment.
• Stay informed about industry changes and adjust strategies accordingly.