Latest Vacancies at Mathills Services Limited

JOB SUMMARY

The Hotel General Manager is responsible for all aspects of operations at the hotel, to day to day staff management and guests. He/she should be an ambassador for the brand and the hotel. Provide leadership and strategic planning to all departments in support of our service culture, maximize operations and guest satisfaction.

Work Very closely with the hotel owners and other stake holders. Responsible for managing the Hotels management team (HOD's) and overall hotel targets to deliver an excellent Guest experience. The Manager would also be required to manage between profitability and guest satisfaction measures.

RESPONSIBILITY

• Manage hotel operations to improve performance as well as enhance the revenue earning capacity
• Strategically develop new business to maximize the earnings and wealth of the Hotel
• Market the hotel services and ensure the hotels/businesses are fully booked on a daily basis
• implement an integrated company policy covering all the departments of the Hotel.
• Set up controls to minimize fraud to its barest minimum.
• Supervise compliance standards to the hotel rules and regulations and exercise disciplinary measures as needed in line with company policy
• Ensure guest services are up to standard in the hotel
• Effectively manage staff in order to maximize their potential and effectiveness.
• Reports to Management Daily, weekly and monthly
• Enforce excellent service delivery in the Hotel according to world-class standards and build customer loyalty

REQUIREMENT

• At least 4 years’ experience in the hospitality industry as a General Manager or Asst. General Manager.
• A university degree in hotel management or a related field with Experience in opening, managing or re-positioning a hotel with clear track record.
• Working knowledge of MS Office; knowledge of hotel management software
• Excellent customer service skills as well as business mindset
• Demonstrable attitude in decision-making and problem-solving

Monthly Salary: N80,000

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JOB SUMMARY

We are looking to hire a dynamic chief security officer (CSO) to join our company's executive management team. In this role, you'll be responsible for developing and implementing a strategic security program for our company, and managing the security of our physical and digital assets.

To ensure success as a CSO, you should be able to foster a culture of physical and cyber security awareness that drives behavioral changes within the company. Ultimately, a top-notch CSO should have excellent analytical skills and the ability to minimize risk to ensure the physical safety and integrity of personnel and company information.

RESPONSIBILITY

• Building a comprehensive security program that includes physical safety and cybersecurity policies.
• Reviewing existing security measures and updating protocols as needed.
• Overseeing the daily operations of the company to identify potential security risks and room for improvements.
• Fostering a culture of physical and digital security awareness by conducting training sessions and communicating with personnel.
• Managing, evaluating, and resolving any physical or digital security incidents or breaches.
• Ensuring that the company's security policies comply with federal laws and legislation's.
• Presenting risk assessments and improved security policies to management team members.
• Working with management to develop and implement an appropriate budget for security programs. 

REQUIREMENT

• A bachelor's degree in safety management, information technology systems, or a similar field.
• At least 3 years' experience working as a security manager.
• Excellent knowledge of state and federal information security laws.
• Proven proficiency in developing physical and digital security protocols and procedures.
• Solid communication and interpersonal skills.
• Exceptional managerial skills and the ability to lead a team.
• Proficiency in information management systems and knowledge of cybersecurity.
• Ability to research and stay up to date with security trends, as well as changing government and state laws.

Monthly Salary: N50,000

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JOB SUMMARY

We are looking to hire an internal auditor with brilliant accounting and analytical skills. Internal auditors are expected to be organized with brilliant problem-solving skills and constantly deliver on tight deadlines. You should have an outstanding aptitude for math, strong IT skills and superb communication skills.

To ensure success, internal auditors must be critical thinkers with a keen interest in improving an organization’s internal control structure. Top candidates will have remarkable presentation and report writing skills, and display incredible business acumen.

RESPONSIBILITY

• Identify and assess areas of significant business risk.
• Implement best audit and business practices in line with applicable internal audit statements.
• Manage resources and audit assignments.
• Identify and reduce all business and financial risks through effective implementation and monitoring of controls.
• Develop, implement and maintain internal audit policies and procedures in accordance with local and international best practice.
• Compile and implement the annual Internal Audit plan.
• Conduct ad hoc investigations into identified or reported risks.
• Oversee risk-based audits covering operational and financial processes.
• Ensure complete, accurate and timely audit information is reported to Management and/or Risk Committees.
• Overall supervision of planned annual audits.

REQUIREMENT

• Degree in internal auditing, financial accounting or financial management (essential).
• Minimum 3 years of work experience in an internal audit environment.
• Two years of fraud auditing experience.
• Accreditation with the Institute of Internal Auditors.
• Exceptional accounting skills.
• Analytical thinker with strong conceptual and problem-solving skills.
• Meticulous attention to detail with the ability to multi-task.
• Ability to work under pressure and meet deadlines.
• Ability to work independently and as part of a team.
• Excellent documentation, communication and IT skills.

Monthly Salary - N45,000 - N50,000

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JOB SUMMARY

We are looking for a Front Office Supervisor to manage our reception area. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guest’s services.

As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.

RESPONSIBILITY

• Defining and implementing front desk objectives and procedures.
• Hiring and training staff and managing the shift schedules.
• Tending to guests' complaints and questions and providing exceptional customer service.
• Ensuring that the front desk and reception area is kept clean and organized.
• Maintaining front desk office supplies and equipment.
• Managing budgets, records, and contracts.
• Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.
• Conducting performance reviews with the front desk staff.
• Generating reports and feedback for presentation to the general manager.
• Performing administrative duties such as filing and updating records, among others, as needed.

REQUIREMENT

• Bachelor's degree in hospitality or similar.
• A minimum of 3 years of experience as a front desk manager or similar.
• Hands on experience with office machines (e.g. Fax machines and Printers)
• Proficient in hotel front desk software such as HotelKey etc
• Good understanding of procedures and practices in the hospitality industry.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• The ability to provide exceptional customer service.
• Good leadership and training abilities.

Monthly Salary - N45,000 - N50,000

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We are looking for a competent Night Manager who will represent the Management during the night duty. The Night Manager would assists the Front Office Manager in all aspects of the department including but not limited to operations, planning, budgeting, staffing and payroll in accordance with hotel policies and procedures.

The Night Manager provides leadership and support to all members of the Front Office and enforces the Hotels Standards of Excellence in all areas supervised.

RESPONSIBILITY

• Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
• Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
• Conduct Briefing for all staff during Night Shift.
• Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
• Maintain a professional and high quality service oriented environment at all times.
• Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
• Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.
• Required to welcome our guests to the hotel in a friendly and helpful manner, ensure that the public areas are kept clean and tidy.
• Occasionally Assist guests with their luggage, be a point of contact for our guests, valet park guests cars and other responsibilities to ensure all requirements are met during our guests stay.
• Must actively participate in the decision making process on guest relocation for nights when over capacity, execute accordingly and ensure a smooth relocation process. This effort must be coordinated with the Front Office Manager and/or Manager on Duty prior to shift start.
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, assigning nightly work, conducting training, conducting counseling’s and evaluations and delivering recognition and also reward.
• Ensure the accurate completion of the daily night audit in a timely fashion. 
• Must be able to perform the full night audit if needed.
• Assist the Front Office Manager in implementing and enforcing financial controls throughout the department, helping with control of operating expenses, scheduling and purchasing.
• Should Show Initiative, Problem Solving, Staff Training, Team Leading.
• Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.
• Be aware and able to enforce all fire-life-safety procedures. 
• Remain current in all updates with regards to new procedures and training. 
• Report any suspicious persons, activities and/or hazardous conditions to the Security department and/or the Front Office Manager.

REQUIREMENT

• Degree in Administrative management or any similar capacity
• Minimum 3 years of active work experience
• Previous Front Office experience in supervisory/management capacity in a Mid scale or Luxury property is required. 
• Previous customer service and general computer experience required. Property Management Software experience required.

Monthly Salary - N40,000 - N45,000

Interested candidate should forward their CV and cover letter to mathillsng@gmail.com