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  • Posted: Jan 10, 2022
    Deadline: Jan 26, 2022
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    Front Office Supervisor

    JOB SUMMARY

    We are looking for a Front Office Supervisor to manage our reception area. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guest’s services.

    As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.

    RESPONSIBILITY

    • Defining and implementing front desk objectives and procedures.
    • Hiring and training staff and managing the shift schedules.
    • Tending to guests' complaints and questions and providing exceptional customer service.
    • Ensuring that the front desk and reception area is kept clean and organized.
    • Maintaining front desk office supplies and equipment.
    • Managing budgets, records, and contracts.
    • Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.
    • Conducting performance reviews with the front desk staff.
    • Generating reports and feedback for presentation to the general manager.
    • Performing administrative duties such as filing and updating records, among others, as needed.

    REQUIREMENT

    • Bachelor's degree in hospitality or similar.
    • A minimum of 3 years of experience as a front desk manager or similar.
    • Hands on experience with office machines (e.g. Fax machines and Printers)
    • Proficient in hotel front desk software such as HotelKey etc
    • Good understanding of procedures and practices in the hospitality industry.
    • Excellent written and verbal communication skills.
    • Strong organizational and time management skills.
    • The ability to provide exceptional customer service.
    • Good leadership and training abilities.

    Monthly Salary - N45,000 - N50,000

    Method of Application

    Interested and qualified candidates should forward their CV to: mathillsng@gmail.com using the position as subject of email.

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