Latest Vacancies at MainOne Cable

Department: Technical
Job Type: Permanent
Minimum years of Experience: 2

Responsibilities

• Develop emergency service plan for customers.
• Analyse issues and develop resolutions in a timely fashion.
• Complete service orders and service reports in a timely manner.
• Coordinate onsite contractors for facility support as necessary.
• Monitor the issue resolution status and time closely.
• Assist field personnel in providing remote and on-site customer support and services.
• Supervise all product installations and the related repair and maintenance activities when required.
• Act as the main point of contact for customers for any complaints, inquiries and issues.

Qualifications, Skills & Competencies

• B.Sc in Engineering or any relevant discipline.
• Good communication skills.
• Good reporting skills and feedback mechanism.
• Knowledge of basic TCP/IP configurations and troubleshooting.
• Experience in configuration of Cisco switches.
• Knowledge of Access point and controllers.
• 1-2 years experience in the configuration of Optical Network termination(ONT).
• Ability to provide remote support using any Desk, Teamviewer, remote Desktop etc.
• Ability to supervise project and provide real time reporting.
• Basic understanding of quality of service and network management concepts with respect to transmission networks is a must.
• Ability to commission sites on all platforms with basic training on the job.
• Assist in the translation of customer needs/technical requirements to appropriate solutions by liaising with customers to understand, anticipate and meet their specific needs.

Demands of the Job:

• Ability to multitask and provide support when required.

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Department: Technical
Job Type: Permanent
Minimum years of Experience: 5

Responsibilities

• The Transmission Planning Engineer will co-ordinate site surveys for PoPs, inclusive of Technical site survey, space management and analysis of tower loading.

Other responsibilities includes:

• Co-ordinate site surveys for PoPs, inclusive of Technical site survey, space management and analysis of tower loading.
• Oversee MW design activities including Link Budget & Service Request Order (SRO's).
• Report weekly of all MW activities.
• Update MW deployment sheet.
• Overall project planning, delivery and timely update on project progress.
• Ensure Regulatory compliance in the use of assigned frequency channels/bandwidth.
• Report on capacity, inventory and utilization of applicable transmission and carrier Ethernet equipment.
• Provide detailed engineering documentation to support and ensure successful Project implementation.
• Provide the required support to escalated issues from Operation and Vendors.
• Effectively manage radio licenses to meet customer requirements.

Qualifications, Skills & Competencies
Qualifications:

• BSc in Engineering.
• Ability to work with minimum supervision
• Good communication and reporting skills
• Ownership and initiatives
• Good troubleshooting and problem solving skills
• Good organisational and time management skills
• Ability to evaluate and articulate the cost trade-offs associated with various network and circuit implementations.
• Knowledge and experience with Microsoft software applications including Microsoft Word, Excel, Power Point, Visio, Project, and Outlook.
• Ability to engage and communicate with vendors, service providers, employees, and various business contacts in a professional and courteous manner.
• Ability and willingness to work long hours and meet tight deadlines
• Travelling may be required at short notice.
• Ability to analyse and interpret detailed technical solution and implement into network planning document.

Competencies:

• Understanding of Carrier Ethernet Technology (CET).
• Good knowledge of Ceragon/Ubiquiti/Dragon Wave/Radwin PTMP Radios.
• Good Knowledge of various protection schemes namely LMSP, SNCP ,Ring & Mesh Protection, etc.
• Good knowledge and experience on Microwave radios, Carrier Ethernet and GPON technology

Demands of the Job:

• This role demands prompt and timely delivery of customer's service, as well as good inventory and stock management.