Technical Support Engineer - Wireless at MainOne

Department: Technical
Job Type: Permanent
Minimum years of Experience: 2

Responsibilities

• Develop emergency service plan for customers.
• Analyse issues and develop resolutions in a timely fashion.
• Complete service orders and service reports in a timely manner.
• Coordinate onsite contractors for facility support as necessary.
• Monitor the issue resolution status and time closely.
• Assist field personnel in providing remote and on-site customer support and services.
• Supervise all product installations and the related repair and maintenance activities when required.
• Act as the main point of contact for customers for any complaints, inquiries and issues.

Qualifications, Skills & Competencies

• B.Sc in Engineering or any relevant discipline.
• Good communication skills.
• Good reporting skills and feedback mechanism.
• Knowledge of basic TCP/IP configurations and troubleshooting.
• Experience in configuration of Cisco switches.
• Knowledge of Access point and controllers.
• 1-2 years experience in the configuration of Optical Network termination(ONT).
• Ability to provide remote support using any Desk, Teamviewer, remote Desktop etc.
• Ability to supervise project and provide real time reporting.
• Basic understanding of quality of service and network management concepts with respect to transmission networks is a must.
• Ability to commission sites on all platforms with basic training on the job.
• Assist in the translation of customer needs/technical requirements to appropriate solutions by liaising with customers to understand, anticipate and meet their specific needs.

Demands of the Job:

• Ability to multitask and provide support when required.