Latest Vacancies at Clina Lancet Laboratories

• Represents the organisation by applying the principles of customer care in the medical pathology field and interacts professionally and ethically with patients, clients, doctors and other hospital staff. 
• Capturing of the demographic information of patient/client accurately on the laboratory information management system.
• Receiving cash from patients and ensuring banking of monies on LIS in accordance with relevant standard operating procedures.
• Monitors stock levels of all collection materials, including venesection “bleeding” bags, and orders additional stock to ensure the availability of required materials at all times.
• Daily stock inspection to ensure expired items are not kept in the phlebotomy room or  at any point of use.
• Weekly decontamination of tourniquets.
• Ensures that patients / clients, from whom a blood or other specimen (e.g. body fluids, tissue and excretion) is to be taken, are correctly identified and educated about the actual procedure and their rights, in compliance with relevant standard operating procedures. 
• Draws blood and collects non-blood specimens from patients/ clients at various locations, using the correct and sterile equipment in a manner that will yield the best results. This may include the use of Point of Care (POC) biomedical instrumentation systems and rapid testing kits for pathology.
• Observes the physical condition of patients during blood taking and applies sound first aid practices in order to ensure the safety and comfort of patients/ clients.
• Ensures that bio-hazardous waste is disposed of in the correct manner to comply with relevant safety protocols and standard operating procedures.
• Keeps records of specimens collected and ensures that all patient details and clinical information is accurately recorded.
• Ensures dispatching of specimens for processing in accordance with prescribed standard operating procedures and monitors progress and filing of reports, including handling queries and report delivery, in line with prescribed turn around requirements.
• Receiving of collected specimen on LIS as per documented lancet protocol.
• Implements sound housekeeping procedures and work effectively with others as a member of a team to ensure a safe working environment in accordance with relevant legislation and all safety protocols. This includes the on-going maintenance of quality control standards, adherence to infection control measures and participation (as per delegated responsibilities) in the preparation process for internal and external quality control audits.
• Assists pathologists with special procedures (e.g. bone marrows, fine needle aspirates, sweat tests, pap smears, etc.) when required and in compliance with relevant working instructions and standard operating procedures.
• Uses knowledge of HIV and AIDS to provide pre-test information and support where relevant.
• Reading and acknowledging the understanding of relevant manuals and working instructions
• Attending departmental meetings and making use of suggestion in order to ensure departmental improvement.
• Recording of daily temperatures for room and fridges.
• Reporting of non-conforming incidents and events to the HOD
• Receiving of requisition forms to relevant site number and transferring of the physical form to the post-analytical staff for capturing on oculus.
• Liaising with the Client service department in confirming authorization codes from HMOs (Health Management Organisations) for patients.
• Proper handling over of outstanding tasks to the relevant staff after shift in accordance to set protocol.
• Handling of phone calls and resolution of patient queries when client service department is not operational.

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Responsibilities

• Provide day-to-day direction and management of laboratory and associated functions (technical, administrative and support functions) in order to fulfill organizational strategic objectives, achieve specific goals and maximize profit and efficiency.
• Involvement in the design and Implementation of business strategies, plans and processes.
• Oversee Clina–Lancet’s daily operations across all support departments. Evaluate business performance by analyzing and interpreting data and metrics generated from these departments.
• Oversee company projects such as the establishment of new laboratories in accordance with agreed processes and in line with strategic objectives.
• Improve operational systems, processes and policies in accordance with organizational objectives.
• Adhere to professional conduct requirements in line with organizational policy and relevant professional body ethical standards and governmental policies
• Collation and pulling of Summary reports from submitted departmental management reports with a view to interpreting same to the CEO for final decision making. 
• Participate in management meetings (and other strategic meetings), reporting on operational matters, discuss progress against agreed plans.
• Provide consulting services on matters related to business structure and growth and where necessary, technical insights and directions.
• Ensure the implementation of service levels and quality standards, ISO 9001, ISO15189 and lean processes in accordance with the principles of Good Laboratory Practice, accreditation requirements, quality assurance (including quality control), health and safety, standard operating procedures, turn-around time targets and service level agreements with clients, to ensure that the laboratory is constantly able to deliver a high quality, cost effective and safe service.
• Coordinate with human resources department to recruit skilled talent and retain the best employees. Also required to oversee asset management and review service level agreements with service providers.
• Coordinate, with the procurement manager, on procurement of goods, optimization of stock levels and reduction of costs at all times.
• Coordinate, with the Technical manager, on equipment maintenance schedule. Ensuring equipment are running efficiently at all times.
• Ensures good housekeeping of the facility

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Responsibilities

• Performs diagnostic testing procedures, reviews and verifies results and interacts with pathologists on technical matters to provide all relevant data that may pertain to the prevention, diagnosis or treatment of diseases.
• Operates, maintains and calibrates the equipment used in the laboratory to ensure that it is operating efficiently and providing accurate results. This includes recording instrument maintenance and quality control results as well as recognising and resolving problems by troubleshooting mal-functioning equipment and taking corrective action.
• Implements sound housekeeping procedures and work effectively with others as a member of a team to ensure a safe working environment in accordance with safety protocols. This includes the on-going maintenance of quality control standards, adherence to infection control measures, correct disposal of bio-hazardous waste and participation (as per delegated responsibilities) in the preparation process for internal and external audits.
• Reports incidents, including instrument failures, problem solutions and reads documents and actions tasks on the laboratory information management system in compliance with relevant organisational policy.
• Attends training and seminars and participates in continuing professional development (CPD) activities to continuously update knowledge and skills as well as comply with professional registration requirements. This includes ensuring the availability of up to date records that can be presented immediately on request thereof.
• Performs on-site training of laboratory staff, interns, students, medical colleagues and associated health workers in laboratory techniques, processes and systems, if assigned by laboratory manager and deemed competent.
• Adheres to professional conduct requirements in line with organisational policy and relevant professional body ethical standards.
• Represents the organisation by applying the principles of customer care in the medical pathology field and interacts professionally and ethically with patients, clients, doctors and other hospital staff.

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Details

• Facilitation of Health and safety training
• Assisting in update of personnel records and filling.
• Assisting in storage of records based on documented retention periods
• Assisting in coordination of Clina-lancet Educational Development session (CLEDS)
• Assisting in logging of interlab / Intralab samples and associated documentations
• Assisting in documentation of minutes of meeting
• Assisting in physical control of document of internal (printed) and external origins

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Applicants should possess relevant qualifications

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Details

• Logs on the system to register for attendance as per set standard operating procedures.
• Checks moxes and tasks for delivery and collections that needs to be done on daily basis as per set standard operating procedures
• Pre-set and arrange reports received from the courier supervisor according to routes to avoid time wasting and maximise efficient service delivery.
• Conducts delivery/ collection of specimens from/to outlaying laboratories, doctors and clients allocated areas as per set standard operating procedures.
• Delivers envelopes, bags, stores and money to the relevant departments and laboratories to ensure satisfactory customer service.
• Completes and signs proof of delivery for every specimen or reports collected or delivered to the relevant hospital, depot and doctor.
• Performs Ad-hoc duties as and when required as per standard operating procedures
• Collects sharp containers as and when required too.
• For the Shuttle courier, collects specimens from the statistical labs and scan them as proof of receipt/delivery.
• For urgent courier, collects urgent specimens from the doctors on request as per set standard operating procedures.

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Requirements

• Manage Collaborator – and LOTS (Lancet Operational Tool System).
• Query resolution received on e-mail box and give feedback to client telephonically, to ensure customer satisfaction.
• Pricing of request forms and price guides this includes the foreign labs to ensure that Drs of all labs have parity in pricing.
• Updating of Work Instructions with new operational client expectations, these changes are then reflected in SOPS and send to clients.
• Stock control – order stock for clients and dispatch to ensure testing purposes
• Maintain regular contact with customers to keep them aware of business developments and to seek feedback from them so that the company can effectively implement a programmes of continuous
• improvement.
•  Establish and maintain effective formal and informal links with major customers, relevant government departments and agencies, local authorities, key decision-makers and other stakeholders generally, to exchange information and views and to ensure that the company is providing the appropriate range and quality of services.
• Develop and maintain an effective marketing and public relations strategy to promote the products, services and image of the company in the wider community.
•  Represent the company at external events to promote the image of the association and to increase membership.

Customer/Client Relations

Maintain an awareness of customer requirements and any complaints to identify any areas that may need development or improvement.