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  • Posted: Feb 24, 2021
    Deadline: Mar 12, 2021
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  • Clina-Lancet is an ultramodern technologically advanced and independent pathology laboratory in Lagos Nigeria. Clina-Lancet was established to provide medical laboratory, consultative and referral services, with the most extensive range of tests available in Nigeria today, including but not limited to routine, specialized and advanced tests for clinical, res...
    Read more about this company

     

    Client Service Officer (Male)

    Requirements

    • Manage Collaborator – and LOTS (Lancet Operational Tool System).
    • Query resolution received on e-mail box and give feedback to client telephonically, to ensure customer satisfaction.
    • Pricing of request forms and price guides this includes the foreign labs to ensure that Drs of all labs have parity in pricing.
    • Updating of Work Instructions with new operational client expectations, these changes are then reflected in SOPS and send to clients.
    • Stock control – order stock for clients and dispatch to ensure testing purposes
    • Maintain regular contact with customers to keep them aware of business developments and to seek feedback from them so that the company can effectively implement a programmes of continuous
    • improvement.
    •  Establish and maintain effective formal and informal links with major customers, relevant government departments and agencies, local authorities, key decision-makers and other stakeholders generally, to exchange information and views and to ensure that the company is providing the appropriate range and quality of services.
    • Develop and maintain an effective marketing and public relations strategy to promote the products, services and image of the company in the wider community.
    •  Represent the company at external events to promote the image of the association and to increase membership.

    Customer/Client Relations

    Maintain an awareness of customer requirements and any complaints to identify any areas that may need development or improvement.

    Method of Application

    This job has expired. Application is no longer allowed

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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