Client Service Officer (Male) at Clina-Lancet

Requirements

• Manage Collaborator – and LOTS (Lancet Operational Tool System).
• Query resolution received on e-mail box and give feedback to client telephonically, to ensure customer satisfaction.
• Pricing of request forms and price guides this includes the foreign labs to ensure that Drs of all labs have parity in pricing.
• Updating of Work Instructions with new operational client expectations, these changes are then reflected in SOPS and send to clients.
• Stock control – order stock for clients and dispatch to ensure testing purposes
• Maintain regular contact with customers to keep them aware of business developments and to seek feedback from them so that the company can effectively implement a programmes of continuous
• improvement.
•  Establish and maintain effective formal and informal links with major customers, relevant government departments and agencies, local authorities, key decision-makers and other stakeholders generally, to exchange information and views and to ensure that the company is providing the appropriate range and quality of services.
• Develop and maintain an effective marketing and public relations strategy to promote the products, services and image of the company in the wider community.
•  Represent the company at external events to promote the image of the association and to increase membership.

Customer/Client Relations

Maintain an awareness of customer requirements and any complaints to identify any areas that may need development or improvement.