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The British Council is the United Kingdom’s international organisation for cultural relations. The British Council creates international opportunities for the people of the UK and other countries and builds trust between them worldwide. We call this cultural relations. We build trust and understanding for the UK to create a safer and more prosperous...
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Role Purpose
The purpose of this role is to support the safe handling in accordance with compliance standards, of confidential materials during the multiple exchanges in country/location. This includes movement and activities related to the primary storage area known as the Confidential Materials Room (CMR).
Main accountabilities but not limited to the following:
- Supports the functions of confidential materials handling and the Confidential Materials Room (CMR) to ensure British Council standards are met in set up and day to day operations.
- Receives and responds to enquiries from/to customers and may be a specific point of reference on queries relating to an area of nominated expertise or responsibility. Identifies where more complex issues require resolution by others and refers them on accordingly
- Carries out instructions and requests from Cluster operations and Operations Manager efficiently and effectively.
- Ensures adherence to CMR standards and management as set forth and carries out frequent random checks to proactively prevent issues from arising.
- Manages courier SLA/performance standards and builds relationship with courier service provider in country, so that quality of services and cost elements are in accordance with standards.
- Plans and prioritises own work activities, which span across a range of different work streams, responding to changing and at times competing requirements to ensure effective delivery of responsibilities over a weekly/monthly time horizon.
Role specific knowledge and experience:
- Experience of and ability to deliver excellent standards of customer service
- Experience in identifying and minimising risk
- Experience in compliance environment
- Understanding and experience of risk and compliance management
- Track Record of working in a tightly controlled process driven environment
Minimum requirements:
- University degree in any subject or relevant qualification
Desirable:
- Experience of supporting delivery of computer-based exams
Further Information
- Pay Band – 4
- Remuneration: Naira 7,363,086 per annum
- Contract Type – 1 Year Fixed Term Contract
- Location: Lagos, Nigeria
- Language requirements: English Language proficiency at C1 Level
- Role holder must have existing rights to live and work in the country the role is based.
- Role could require weekend working or late shift required.
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Role Context
The Examinations business makes a significant contribution to British Council financial sustainability, and as such, it is essential that the business evolves in order to maintain its position in a fast-changing operating context. Nigeria exam business is the British Council’s largest operation in Sub-Saharan Africa with offices in 4 cities – Port Harcourt in the south, Kano in the north, Abuja the Federal capital, and Lagos the commercial centre. We also have a number of project offices across the country. Our 200 staff work across a range of states delivering large scale contracts, partnership programmes, examinations, projects as well as services in Arts, Education & Society and English & Exams. We are already delivering exams in about 23 states and have plans to grow and expand our impact even further across Nigeria. While we partner mostly with UK examination board and institutions to delivers exams, we also have a network of about 400 partner schools locally that sit Cambridge exams through the British Council.
Role Purpose
The post holder will ensure effective and efficient delivery of Exams in Nigeria. To manage Venue Supervisor engagement, relationship and performance. To co-ordinate and manage any risk or issue resolution, including co-ordination of customer communication directly or through customer services. To be point of contact for Venues/Venue Supervisors on the day. This role will be required to work test days which will involve weekend work as part of the contracted hours.
Essential Requirements
Role specific knowledge and experience:
- First Degree in any subject
- Experience working in a busy operational environment delivering high levels of customer service.
- Ability to ensure compliance, risk and security standards are monitored and maintained.
- Track record of working in a tightly controlled process driven environment
- Providing instructions to others and monitoring service within quality standards.
- Working quickly and accurately to tight schedules and deadlines.
- Training and managing others to deliver to quality standards.
Desirable requirements
- Experience working in Exams
- Experience of supporting on delivery of computer-based exams
Further Information
Pay Band – 4
Remuneration – Naira 7,363,086 per annum
Contract Duration –12-month fixed term contract
Contract Type – Locally Engaged
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Role Purpose
To support in the provision of secure transportation of personnel and resources for British Council in accordance with the organisation’s policies and standards
Main accountabilities but not limited to the following:
- Always prioritise safety of passengers and personal safety.
- Operate the vehicle in a safe and courteous manner.
- Ensure passengers use seat belts and do not unnecessarily distract the driver or MOPOL guards; report refusals; breaches or exceptions to the Facilities Manager
Role specific knowledge and experience:
- In depth knowledge of designated locations in the city and thorough knowledge of road signs.
- Minimum of 3 years’ experience in a similar role within the corporate sector
- Experience of working as part of a successful team/function
- Basic IT skills including word and excel
Essential Requirement:
- Valid Nigeria driver’s licence SSCE passed.
Desirable:
- Basic mechanical knowledge participation in previous defensive driver training.
- Experience operating in a complex and multi-cultural context.
- Basic mechanical knowledge
Further Information
- Pay Band – BRC-K-F
- Salary N2,719,190.00
- Contract Type – One (1) year fixed term contract
- Location –Abuja, Nigeria
- Language requirement: Fluency in Written and spoken English
- Essential Requirement– Role holder must have existing rights to live and work in the country the role is based.
- Regular domestic travel.
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