Test Day Coordinator at British Council

Role Context

The Examinations business makes a significant contribution to British Council financial sustainability, and as such, it is essential that the business evolves in order to maintain its position in a fast-changing operating context. Nigeria exam business is the British Council’s largest operation in Sub-Saharan Africa with offices in 4 cities – Port Harcourt in the south, Kano in the north, Abuja the Federal capital, and Lagos the commercial centre. We also have a number of project offices across the country. Our 200 staff work across a range of states delivering large scale contracts, partnership programmes, examinations, projects as well as services in Arts, Education & Society and English & Exams. We are already delivering exams in about 23 states and have plans to grow and expand our impact even further across Nigeria.  While we partner mostly with UK examination board and institutions to delivers exams, we also have a network of about 400 partner schools locally that sit Cambridge exams through the British Council.

Role Purpose

The post holder will ensure effective and efficient delivery of Exams in Nigeria.  To manage Venue Supervisor engagement, relationship and performance.  To co-ordinate and manage any risk or issue resolution, including co-ordination of customer communication directly or through customer services.  To be point of contact for Venues/Venue Supervisors on the day.   This role will be required to work test days which will involve weekend work as part of the contracted hours.

Essential Requirements

Role specific knowledge and experience:

• First Degree in any subject
• Experience working in a busy operational environment delivering high levels of customer service.
• Ability to ensure compliance, risk and security standards are monitored and maintained.
• Track record of working in a tightly controlled process driven environment
• Providing instructions to others and monitoring service within quality standards.
• Working quickly and accurately to tight schedules and deadlines.
• Training and managing others to deliver to quality standards.

Desirable requirements

• Experience working in Exams
• Experience of supporting on delivery of computer-based exams

Further Information

Pay Band – 4
Remuneration – Naira 7,363,086 per annum
Contract Duration –12-month fixed term contract
Contract Type – Locally Engaged