CMR & Logistics officer at British Council

Role Purpose

The purpose of this role is to support the safe handling in accordance with compliance standards, of confidential materials during the multiple exchanges in country/location. This includes movement and activities related to the primary storage area known as the Confidential Materials Room (CMR). 

Main accountabilities but not limited to the following:

• Supports the functions of confidential materials handling and the Confidential Materials Room (CMR) to ensure British Council standards are met in set up and day to day operations.
• Receives and responds to enquiries from/to customers and may be a specific point of reference on queries relating to an area of nominated expertise or responsibility.  Identifies where more complex issues require resolution by others and refers them on accordingly
• Carries out instructions and requests from Cluster operations and Operations Manager efficiently and effectively.
• Ensures adherence to CMR standards and management as set forth and carries out frequent random checks to proactively prevent issues from arising.
• Manages courier SLA/performance standards and builds relationship with courier service provider in country, so that quality of services and cost elements are in accordance with standards.        
• Plans and prioritises own work activities, which span across a range of different work streams, responding to changing and at times competing requirements to ensure effective delivery of responsibilities over a weekly/monthly time horizon.

Role specific knowledge and experience:

• Experience of and ability to deliver excellent standards of customer service
•  Experience in identifying and minimising risk
•  Experience in compliance environment
• Understanding and experience of risk and compliance management
• Track Record of working in a tightly controlled process driven environment

Minimum requirements:

• University degree in any subject or relevant qualification

Desirable:

• Experience of supporting delivery of computer-based exams

Further Information

• Pay Band – 4
• Remuneration: Naira 7,363,086 per annum
• Contract Type – 1 Year Fixed Term Contract
• Location: Lagos, Nigeria
• Language requirements: English Language proficiency at C1 Level

• Role holder must have existing rights to live and work in the country the role is based.
• Role could require weekend working or late shift required.