Latest Vacancies at Alan & Grant

Zip/Postal Code: 100001
Location: Ikeja, Lagos
Job type: Full time
Industry: Technology

Job Summary

• The job holder will be to focus on providing the correct resolutions for both customers and the business.
• He/She will handle customer relationships and assist with their individual service needs whilst delivering excellent customer service.

Duties and Responsibilities

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintain financial accounts by processing customer adjustments
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensures the solution
• Keep records of customer interactions, process customer accounts and file documents
• Assist with placement of orders, refunds, or exchanges and cancel or upgrade clients accounts

Requirements

• Minimum of 2-5 years Proven customer support experience
• BSc Degree in Business Administration, Marketing or a related field
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Proven ability to work under minimal supervision, demonstrate calmness and composure under stress and uncertainty
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively.

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Zip/Postal Code: 100001
Location: Arepo, Lagos
Job Type: Full time
Industry: Technology

Job Summary

• The role is responsible for running the accounting and financial activities of the company as well as its reconciliation and settlements.
• A core operational role that is a cross between front and back-office functions. Provide financial information to other departments, enabling these departments to make budgeting and investment decisions.
• Reporting on costs, productivity, margins, company expenditures and third-party settlements.

Duties & Responsibilities

• Ensure the effective running of day-to-day activities of the Accounts department.
• Managing and overseeing the company’s financial systems (ERP system).
• Managing the financial reporting for the organization. This includes monthly financial reporting, budgeting, and forecasting, 5-year financial plans and all statutory financial reporting.
• Providing sound financial support and insights to enable the organization to make critical business decisions.
• Presentation of financial results and insights to the Chief Financial Officer
• Play a key role in the formulation of the business’s strategy for the company.
• Managing and overseeing the taxation affairs of the organization and liaising with the external tax firm for specialist advice.
• Managing and overseeing the cash flow of the company and ensuring it has the appropriate treasury controls including foreign currency transactions.
• Managing the External Auditor relationship and ensuring the organization is compliant with accounting standards and principles.
• Managing and overseeing the company’s banking and borrowing arrangements.
• Overseeing Accounts Payable, Accounts Receivable, Tax, Treasury, Financials and Management Accounting functions.
• Ensuring the business has a solid risk framework in place.
• Overseeing commercial decision making from tender analysis, margin analysis, pricing analysis etc.
• Advising and implementing best practice methods to increase revenue and reduce costs.
• Advising on market changes and providing strategic financial recommendations to the organization.
• Managing and tracking budget and accounting information including billing, collections, and tax information.
• Formulating, developing and implementing all financial policies and procedures.
• Prepare regular tax analysis, including analytics, review of reconciliations and variances to ensure the accuracy of accounts, collections, and payment of taxes.
• Perform any other duties that may be assigned.

Requirements

• Bachelor's Degree in Accounting, Finance or related field.
• Professional accounting qualification such as ICAN, ACCA, CPA is required
• Minimum of 8+ years experience in a senior financial managerial position within the industry with a proven record of success
• Sound decision-making skills based on accurate and timely analyses.
• Advanced computer software skills, including Excel and financial reporting software.
• Understanding of Accounts/Finance processes and controls be able to drive them across the board
• Excellent working knowledge of ERP systems.