Latest Jos at Alfred & Victoria Associates

Responsibilities

• Identify and pursue new sales opportunities for our Cloud and AI solutions
• Develop and maintain strong relationships with existing clients to drive repeat business and referrals
• Collaborate with our technical team to understand client requirements and provide tailored solutions
• Conduct product demonstrations and presentations to showcase our solutions
• Negotiate and close deals to meet and exceed sales targets
• Stay up-to-date with industry trends and competitor activity
• Keep customers informed of the latest technological trends and innovations

Requirements

• 5-8 years of experience in tech sales, preferably in Cloud and AI solutions
• Proven track record of meeting and exceeding sales targets
• Strong understanding of Cloud and AI technologies, including AWS, Azure, Google Cloud, and machine learning
• Excellent communication, presentation, and negotiation skills
• Ability to work in a fast-paced environment and meet deadlines.

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Responsibilities

• Provide optimum customer relationship as required to maintain and enhance existing business, resulting in repeat business, and preventing customer churning.
• Escalation of all clients payment issues to assigned Sales Representatives for follow up in a timely manner
• Follow up on all clients WHT remittance, collection of Credit Notes for remitted WHT from clients and internet subscription on a monthly bases.
• Improve the overall customer relationship, delivering reliable administrative support and customer service.
• Schedule and conclude status meetings with appropriate development resources and customers.
• Provide proper account reconciliation and credit notes to customers for down time experienced.
• Maintain complete and accurate customer correspondence data.
• Assist sales team in business acquisitions, planning, retention and management.
• Develop and update client related reports.
• Identify and reports on continuing problems in an effort to minimize future negative customer impact.
• Proactively follow up disconnected clients to get their links reconnected and resolve issues.
• Manage customer portfolio to maximize relationship building opportunities.
• Run periodic customer satisfaction survey.

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Responsibilities

• Perform general “system administration” tasks on all elements of the network.
• Discover problem areas which could negatively impact system performance or customer satisfaction
• Pro‐actively monitor network and system performance.
• Analyze traffic data and trends and escalate areas of concern to the network design authority.
• Escalate problems to third level support (Problem management team) where these cannot be resolved within the Network Operations Centre (NOC).
• Perform general “system administration” tasks on all elements of the network.
• Perform network surveillance 24/7, respond to network‐reported and customer‐reported problems
• Take ownership to ensure that all problems are resolved in a timely and efficient manner.
• Manage problem resolution using network monitoring/management tools
• Monitor key suppliers service levels and highlight where Service Level Agreements (SLAs) are not being met.

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Responsibilities

• Attending to customer premises to install and configure ISP services, including internet connectivity, routers, modems, and other networking equipment.
• Follow installation guidelines, technical specifications, and company procedures to ensure accurate setup and connectivity.
• Test and verify the performance of installed services to ensure they meet the desired speed, reliability, and quality standards.
• Educate customers on the proper use and maintenance of the installed equipment and services.

Troubleshooting and Issue Resolution:

• Diagnose and resolve technical issues related to network connectivity, equipment malfunction, or service disruptions.
• Respond to customer complaints or service requests in a timely manner and provide effective solutions to address their concerns.
• Collaborate with internal teams, such as coordinators, network operations and support, to escalate and resolve complex issues when necessary.
• Maintain detailed documentation of customer interactions, service requests, and problem resolutions.

Customer Service and Communication:

• Interact professionally and courteously with customers, ensuring a positive customer experience during the installation process.
• Communicate technical information to customers in a clear and understandable manner, addressing any questions or concerns they may have.
• Provide recommendations for improving network performance, equipment upgrades, or additional services based on customer requirements and industry best practices.
• Collaborate with sales teams or account managers to gather customer feedback and identify opportunities for upselling or cross-selling services.

Quality Assurance and Compliance:

• Ensure installations are completed according to company standards, policies, and regulatory requirements.
• Perform regular audits and quality checks on installed services to identify any deficiencies and implement corrective actions.
• Stay updated with industry trends, emerging technologies, and best practices related to ISP installations to enhance service delivery and customer satisfaction.

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Duties and Responsibilities

• Provide on-site and remote technical support for corporate clients.
• Design, implement and support IT, Security and Network Solutions for corporate clients.

Personal Responsibilities:

• Report to the Head of Department.
• Responsible for all assigned equipment to his team.
• Should maintain a high level of personal responsibility in order to be an example to his colleagues.
• Abide by and apply the rules and regulations of the department and the company as a whole.
• Responsible for achieving any assignment given by his Manager
• Keeping up to date with departmental and company notification via Emails, Notice boards and other
• mediums
• Keeps himself up-to-date with the technologies required by companies.
• High ability and readiness for any urgent intervention at client sites to meet SLAs.

Requirements
Technical Skills:

• Good knowledge of Routing and Switching.
• Good knowledge of VLAN, Trunks and VPN networks.
• Very good knowledge in Mikrotik, Sophos and Other UTMs and Firewalls.
• Good knowledge in Servers OS: Windows and Linux
• Good knowledge of Microsoft Active Directory and Exchange.
• Very Good knowledge of IP Subnets.
• Ability to design topologies and provide consultancy for corporate customers.
• Ability to assess and troubleshoot networks, systems and IT Security.
• Knowledge in enterprise-grade WiFi such as UniFi, Huawei or Ruijie.

General Skills:

• Interpersonal relationship.
• Maintain good communication and interaction with customers and colleagues.
• Team leadership (or team player).
• Communications skills, both verbal and written.

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Job Description

• Operating and maintaining the ICT infrastructure (Servers, storage, Appliances) under the supervision of the Head of the department.
• Maintaining the design, drawings and documentation of the Network and Systems.
• Configuring and maintaining DNS Appliances or Servers.
• Configuring and maintaining monitoring tools: SolarWinds, PRTG, Cacti.
• Configuring and maintaining Mail Servers and other application servers (Windows and Linux)
• Ability to design disaster recovery procedures for the backbone, servers, applications, and services
• Responsible for the Performance and Monitoring of the ICT Infrastructure.
• Maintaining the ISP’s servers and clients’ collocating servers.
• Supporting the OSS (Servers and Routers) of the Billing System.
• Maintaining the Company’s IT Infrastructure.
• Provide network and IT solutions for corporate clients and support them.
• Providing necessary remote or on-site support to our corporate clients.

Reporting:

• Document all processed tasks
• Perform reporting as per procedures of Reporting based on KPIs
• Evaluating the service, QOS, and Equipment.

Personal Responsibilities:

• Responsible for all assigned equipment to his team
• Should maintain a high level of personal responsibility in order to be an example to his colleagues
• Abide by and apply the rules and regulations of the department and the company as a whole
• Responsible for achieving any assignment given by his Manager
• Keeping up to date with departmental and company notification via Emails, Notice boards and other mediums
• Keeps himself up-to-date with the technologies used by the company
• Round-the-clock ability and readiness for any kind of urgent intervention due to any faced problem.
• Possess a customer-centric attitude and the will to visit them when the need arises.

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Job Responsibilities

• Receive, confirm, track, store and deliver materials from the Warehouse to the production floor.
• Perform careful checks of materials, ensuring that materials are completed as requested.
• Implement general housekeeping practices to maintain workplace cleanliness.
• Maintain up-to-date records of stock level, track safety stock, etc to ensure production plans are not disrupted.
• Implement and comply with QHSE requirements relating to environmental aspects.
• Ensure strict compliance to Safety Rules.

KPI and its Weight

• Efficiency Improvement 25%
• Material Data Reliability 25%
• Compliance with Material Issuance SOP 20%
• Compliance with GMP Rules 15%
• Compliance with Safety Rules 15%

Knowledge & Experience

• Good knowledge of production raw materials.
• Experience handling stocks, WIP & Finished Goods.

Skills:

• Numerical skill.
• Time Management
• Basic Computer Skills (Word & Excel)
• Organizational & Prioritization skills
• Interpersonal skills