Senior System Engineer at Alfred & Victoria Associates

Job Description

• Operating and maintaining the ICT infrastructure (Servers, storage, Appliances) under the supervision of the Head of the department.
• Maintaining the design, drawings and documentation of the Network and Systems.
• Configuring and maintaining DNS Appliances or Servers.
• Configuring and maintaining monitoring tools: SolarWinds, PRTG, Cacti.
• Configuring and maintaining Mail Servers and other application servers (Windows and Linux)
• Ability to design disaster recovery procedures for the backbone, servers, applications, and services
• Responsible for the Performance and Monitoring of the ICT Infrastructure.
• Maintaining the ISP’s servers and clients’ collocating servers.
• Supporting the OSS (Servers and Routers) of the Billing System.
• Maintaining the Company’s IT Infrastructure.
• Provide network and IT solutions for corporate clients and support them.
• Providing necessary remote or on-site support to our corporate clients.

Reporting:

• Document all processed tasks
• Perform reporting as per procedures of Reporting based on KPIs
• Evaluating the service, QOS, and Equipment.

Personal Responsibilities:

• Responsible for all assigned equipment to his team
• Should maintain a high level of personal responsibility in order to be an example to his colleagues
• Abide by and apply the rules and regulations of the department and the company as a whole
• Responsible for achieving any assignment given by his Manager
• Keeping up to date with departmental and company notification via Emails, Notice boards and other mediums
• Keeps himself up-to-date with the technologies used by the company
• Round-the-clock ability and readiness for any kind of urgent intervention due to any faced problem.
• Possess a customer-centric attitude and the will to visit them when the need arises.