Latest Jobs at WhoGoHost

Job Description

Are you smart, self-driven with a flair for Customer Service and a background in Accounting? Do you have a panache on subject matters such as Domain Name System (DNS), Web Hosting, Information Technology, Coding, WordPress, Linux, and lots more in the Tech Industry? If yes, here is an opportunity for you to join our team of experts!

Responsibilities and Duties

• Provide front‐line billing support for level one escalation via telephone and email support to customers for their queries to provide a personalized help desk experience without scripts
● Troubleshoot a variety of billing-related issues customers are having with their web hosting plans and services.
● Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
●  Meet performance standards set by the department
●  Work with customers to describe products and/or services, in order to persuade potential and current customers to renew or purchase
products and/or services.
● Create invoices, receipts through the CMS, Send reminders to customers through call/email for renewal and pending payment
● Recommends improvements in products, services, or billing procedures to management by collecting customer information and analyzing customer needs to prevent future problems.
● Performs miscellaneous tasks as assigned.
● Reconcile payment with the finance team

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Job Description:

We are looking for a young, driven, passionate, analytical, and committed individual to join the Enterprise Team and support the development & execution of key sales growth strategies to achieve financial targets. You will also be involved in preparing sales pitch documents and converting leads into customers.

Responsibilities and Duties:

• Drive the upsell, cross‐sell of WhoGoHost products & services to existing customers.
• Educate customers on business practices and any associated contractual implications.
• Accurately forecast business targets and opportunities
• Respond to customer calls and emails promptly
• Provide excellent customer satisfaction ratings
• Identify potential Enterprise customers, prepare relevant sales pitch documents, bring in those leads, and ensure the customers are fully converted
• Establish, develop and maintain business relationships with customers to generate new business for the company’s products/services
• Seek out key stakeholders and work across customer organizations to identify opportunities, upsell, and close deals;
• Present configurations and pricing for the enterprise solutions; negotiating the terms, conditions, pricing, and understanding the steps to come to a closure.
• Create and deliver sales presentations that are compelling and informative by highlighting the value of the company’s products
• Meet performance standards set by the department
• Work with customers to describe products and/or services, in order to persuade potential and current customers to purchase enterprise products and/or services

Required Experience, Skills and Qualifications:

• • Minimum of 1-year technical experience or technical background required.
  • Must be Tech Savvy with the ability to talk tech and use most productivity software.
  • Prior experience in B2B or cloud solution sales desired
  • Effective relationship building/growing skills, with the ability to deliver results simultaneously in a cross-functional environment.
  • Has knowledge of market needs, competition, and the latest industry news and trends.
  • Effective written and verbal communication skills and excellent interpersonal, problem-solving, and analytical skills, with the ability to plan, pitch, and execute territory sales strategies.
  • Ability to work independently & a team player
  • Must have a working laptop
  • Must be able to work remotely and on-site