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  • Posted: Sep 20, 2021
    Deadline: Sep 22, 2021
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  • WhoGoHost is Nigeria's #1 Web Hosting and Domain Registration Company. Whogohost was founded in the year 2007 and over the years, we have grown to become the leading web hosting company in the country. We are an accredited Google Cloud Partner, CPanel Partner, NG domain registrars as well as a Cloudflare Certified Partner. We have also partnered with MainOne to provide Nigerians with fast, reliable local web hosting at an affordable rate.
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    Graduate Customer Support (Payments) Intern

    Job Description

    Are you smart, self-driven with a flair for Customer Service and a background in Accounting? Do you have a panache on subject matters such as Domain Name System (DNS), Web Hosting, Information Technology, Coding, WordPress, Linux, and lots more in the Tech Industry? If yes, here is an opportunity for you to join our team of experts!

    Responsibilities and Duties

    • Provide front‐line billing support for level one escalation via telephone and email support to customers for their queries to provide a personalized help desk experience without scripts
    ● Troubleshoot a variety of billing-related issues customers are having with their web hosting plans and services.
    ● Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
    ●  Meet performance standards set by the department
    ●  Work with customers to describe products and/or services, in order to persuade potential and current customers to renew or purchase
    products and/or services.
    ● Create invoices, receipts through the CMS, Send reminders to customers through call/email for renewal and pending payment
    ● Recommends improvements in products, services, or billing procedures to management by collecting customer information and analyzing customer needs to prevent future problems.
    ● Performs miscellaneous tasks as assigned.
    ● Reconcile payment with the finance team

    Method of Application

    This job has expired. Application is no longer allowed

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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