Latest Jobs at United Bank for Africa(UBA)

Job Objective(s)

• To provide technical support for the Bank’s internet banking.

Duties & Responsibilities

• Develop policies and procedures for electronic banking processes to ensure compliance with established standards and regulations.
• Responsible for the Bank's cash management online products and services.
• Assist with the design and development of new online banking products.
• Provide exceptional customer service and support for our Electronic Banking products and services.
• Provide support to consumers and business customers as well as the retail department.
• Process, verify and reconcile the electronic banking transactions to ensure accuracy and adherence to policies, procedures and bank regulations.
• Oversee all electronic banking activities.

Knowledge & Skills Required

• Proficient in programming languages of SQL and basics of PLSQL, and Python.
• Good knowledge of some data mining skills and the meaning of ETL (Extract, Transform and Load) with some practical experience.
• Understanding of the use of some Business Intelligence and Dashboard tools like Power BI, and Tableau.
• Microsoft Certification.
• Analytics skills.
• Interpersonal and Communication skills.
• First degree in any IT-related field.

Minimum Educational Qualification

• Others

Minimum years of work experience required

• 2 years

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Job Objective(s)

• To manage the bank’s middleware and ESB-related applications and ensure 100% uptime.

• Proactive routine maintenance of application servers (ESB).

Duties & Responsibilities

• Check and treat all logs/email escalations within the SLA i.e. issue resolution, enquiries, complaints and re-routing to responsible units where applicable.

• Routine housekeeping - Backup of logs periodically (daily weekly etc.), clean up space on the servers etc.

• Update the Platform checklist that contains all specifics to be carried out on each platform on said dates.

• Ensure the platforms are up and functional at all times.

• Ensure all user platforms are optimized and functioning optimally.

• Escalate all issues to the team lead in a timely and explicit manner.

• Track Project Management deliverables to ensure all milestones are delivered and project remains on track.

• Ensure the timely development and deployment of innovative solutions for the unit.

• Ensure that vendor related projects are monitored strictly to meet set deadlines.

• Engage stakeholders to understand requirements when developing solutions for the various units.

• Monitor fraud prevention solutions across all applications deployed on the middleware applications.

• Weekly Review and reporting of projects, Issues and collection mandates.

• Group Digital Banking Monthly Performance Report.

• Group Digital Banking Monthly Channel Adoption Report.

• Review daily transaction status reports to identify reasons for failures and ways to avoid them.

• Provide AD HOC reports when required.

• Provide technical support for middleware applications such as IBM ESB, IBM ACE etc. (Installation, configuration, testing, supporting Issue resolution activities related to the design and functionality of ESB.)

• Monitor middleware systems to ensure high availability and 100% uptime.

• To ensure all routine/periodic housekeeping functions are carried out when due.

• Vendor Management - Ensure fluid engagements with all 3rd party support providers (Vendors) to increase content on the platforms and ensure they are stable.

• Deploy, administer, support and maintain middleware applications to enable communication between financial applications on diverse platforms with varying interfaces.

• Ability to communicate in a clear and concise manner and success work in Integrated Product Teams.

• Ability to meet deadlines and manage multiple, dynamic priorities.

Knowledge & Skills Required

• Hands-on experience working in an applications production support/application development environment.

• Project coordination skills, including organizing, prioritizing and tracking all phases of a project.

• Understand how to support applications ran on ESB environment.

• Trend monitoring for transactions performed on major applications hosted on the middleware platform.

• Strong UNIX/Linux, AIX operating system administration. 

• Collaborative skills: Ability to work with cross-functional teams.

• Organizational skills: Ability to multi-task, effectively prioritize work, and adapt during pressured situations. 

• Problem-solving skills: must be naturally curious and creative individuals with a drive to proffer solutions to problems, as well as with a passion for innovation.

• Firm Grasp of Structured Query Language (SQL).

• Customer experience and issue resolution.

• Excellent leadership skills.

• Interpersonal relationship management.

• First Degree in any IT-related field.

Minimum Educational Qualification

• Others

Minimum years of work experience required

• 3 years